Forum Thread

Seagate External HDD 3TB SeaTools Failed error test ARGH!!

Superocean 4,113 2,797 November 27, 2012 at 01:24 AM
I recently bought a3TB hdd from Seagate. I usually don't like seagates but the price was right at $90 from Amazon and I had Amazon bucks to spend.

I ran the Seagate SeaTools for Windows and after 7 hours connected via usb2.0 it failed on the long test. when I first ran the short test it passed no problem.

Should I run the test again and this time check the box that says fix problems or what? I'm not sure what I should do at this point.

I'm for sure considering buying the warranty for $7.99 /2 yrs from amazon/squaretrade due to this.


Here's the test results.
--------------- SeaTools for Windows v1.2.0.6 ---------------
11/26/2012 5:01:42 PM
Unit Serial: NXXXXXXXX
Unit Model: Seagate Expansion Desk
Model: ST3000DM001-9YN166
Serial Number: WXXXXXXXX
Firmware Revision: CC9F
Short DST - Started 11/26/2012 5:01:42 PM
Short DST - Pass 11/26/2012 5:02:47 PM
Long Generic - Started 11/26/2012 5:03:12 PM
Long Generic - Started 11/26/2012 5:03:26 PM
Bad LBA: 622829448 Not Repaired
Long Generic - FAIL 11/27/2012 12:56:14 AM
SeaTools Test Code: E8CD6DD8

9 Comments

1

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#2
I had the opposite, my seagate backup drive failed the short test but passed the long test. If it fails any of the tests I would just suggest taking it back if possible or rmaing it. Mine had bad sectors that seatools couldnt fix.
I rmaed it back to seagate and got back a free agent go flex instead of the backup (different shaped and had a detachable adapter)
I'm wondering if seagate is so flooded by rmas right now that they are not even bothering to test any of these that pass through the warehouse.

There is also a "chirping" issue with some seagate drives where they make this weird sound (mine did this too)
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#3
If it fails EITHER test, call WD with the test code & they'll swap the drive with a different one.
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#4
Quote from Jeffbx View Post :
If it fails EITHER test, call WD with the test code & they'll swap the drive with a different one.
Didn't aware WD now does Seagates' RMAs Confused

A new drive fails the test, it's pretty obvious you got a lemon. I would return it and get full refund or at least do the RMA and get extended warranty. It's things like this that had good price at front and then the customers pay for the replacement/repair with their time and frustration later.
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#5
1. get : http://www.hdsentinel.com/ and check for s.m.a.r.t data;
it may help to find the issue.

2. get usb 3 card; full format took ~ 5 hours; full disk encryption between 4 and hours
encryption speed for the first 80% - 166 MB/s last 20 % - 150MB/s

this disk runs really hot, I flipped my to expose air vents I am using desk fan to cool it down;
even in this setup it runs at 40 C.; my room temp 20C
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#6
Quote from Jeffbx View Post :
If it fails EITHER test, call WD with the test code & they'll swap the drive with a different one.
Quote from teetee1 View Post :
Didn't aware WD now does Seagates' RMAs Confused

A new drive fails the test, it's pretty obvious you got a lemon. I would return it and get full refund or at least do the RMA and get extended warranty. It's things like this that had good price at front and then the customers pay for the replacement/repair with their time and frustration later.

WD doesn't (Its two totally separate companies) just an error on Jeff's part. I agree you should replace the drive. You could try amazon since its recent and hope they replace it. It would be easier.. If not call Seagate. I would not trust a drive that has thrown an error such as this. No need to run the test again but you will do no harm to run it again if you want. Get it replaced.

I will say this again. Everyone has their favorites, but no manufacture has a statistically less reliable drive than another. Once and a while you will get a bad batch or model but in general over time they are all quite equal. Bad drives happen. They get shipped and bounced all over the world, and then your UPS man throws it at your door step. See http://www.youtube.com/watch?v=D7Sb_r7BKTc
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Vague questions receive vague answers . . . . . .
#7
You just bought it. Get it replaced through Amazon for free. No need to go through the manufacturer.
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#8
Quote from Superocean View Post :
I recently bought a3TB hdd from Seagate.I ran the Seagate SeaTools for Windows and after 7 hours connected via usb2.0 it failed on the long test. I'm for sure considering buying the warranty for $7.99 /2 yrs from amazon/squaretrade due to this.
I've posted a response to this question numerous times. In my opinion, if you've had a hard drive and it crashes after several months, and you've written important info to it, such as word and spreadsheet files, password programs like Lastpass or Keepass (even encrypted), financial information, etc. I would really hesitate to send it back to the manufacturer or the company that maintains the extended warranty. You never know who's going to possibly refurbish it and then take a peek at what files can be restored, if not all. That's why I consider extended warranties for hard drives pointless.


The only time I would send it back for a refund is if I was sure nothing important was written to it. Perhaps an expensive hard drive degausser would suffice, but you can't even really be sure that's going to work. If there's information on the hard drive that's important, you have to hope it's backed up. I would then take the loss on the cost and use it as a paperweight. In your case, it sounds like the hard disk is still clean, so returning it shouldn't be a problem.
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Last edited by hilaryshotlips November 28, 2012 at 11:00 AM

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#9
Quote :
I would really hesitate to send it back to the manufacturer or the company that maintains the extended warranty.
that is why i am using truecrypt to encrypt data on my drive
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#10
Thanks everyone for the assistance.

Update: I ran the test again with SeaTools and this time I told it to fix bad sectors and it seems to have done the trick. It took long but it passed without any failed sectors. I then ran the WD hard drive tool and tested it as well. THAT TOOK OVER A DAY but it also passed the test.

I think I will be keeping this drive now but I will have to go back to Amazon and buy the warranty from squaretrade for 2 yr at $8. I'm going to look up how to use truecrypt on this drive but also it's not important documents but backup of dvds and others media stuff.
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