Stanley Tools: 24" Aluminum Level, Utility Knife, 25' Tape Measure, 50-count Knife Blades, 10-piece Screwdriver Set, or 3-piece Wood Chisel Set $2 each after $5 rebate + Free Ship

I also had to contact customer service. It seems the system is reporting Invalid SKU for any ship-to-store orders? They claim it can't match up the membership number to the order (despite having ordered it online, and letting it fill out all of the forms for me).

I couldn't find any way to get to live chat on their website, but found this link by Googling for it: http://acerebates.com/promocenter...rvice.html After connecting to live chat it was no problem to get it fixed (I'm obviously not the first person they had to deal with with this problem)

Quote from chis101 : I couldn't find any way to get to live chat on their website, but found this link by Googling for it: http://acerebates.com/promocenter...rvice.html After connecting to live chat it was no problem to get it fixed (I'm obviously not the first person they had to deal with with this problem)

FYI - and it may just be my computer (Win7) - chat DOES NOT work correctly in Chrome. It shows up, and I can receive messages, but cannot send. I had to connect in IE to be able to send messages.

I just chatted with ACE rebates. What a hassle. They initially told me to Fax my invoice, etc to them. I stated that I didn't have a fax, thus they said to mail it. I asked if there was anything else that could be done and they then asked for the individual item numbers. I gave them the 6x item numbers and they replied at the $30.00 would be sent... The ACE Rebate Center (online) now shows that status of the rebates as "Valid" instead of "Invalid". At least it's done (well, we'll see if I get it...) But I definitely won't be doing any ACE rebates again!!!!

Quote from NORDO : FYI - and it may just be my computer (Win7) - chat DOES NOT work correctly in Chrome. It shows up, and I can receive messages, but cannot send. I had to connect in IE to be able to send messages.

Ditto - same prob here.

Just chatted with BrendaG - she fixed everything for me within minutes. She asked for my ace rewards #, item name, and sku. Easy. Don't waste your time with anyone else.

Guys,
I noticed alot of you are having problems with the rebate and such. I bought online for store pickup. I went to the store in Brooklyn and picked up the items with just a dot matrix printed form as the receipt. I mailed that in with my rebate/upc's. Reading some things on this thread, I was worried I'd have to run them down for my rebate, but I just checked the status online and everything shows as valid.

This online order was the worst experience that I ever had with any company and I have been ordering online 2-3 times a week for many years. They have no idea what they are doing. Order pickup notification didn't happen (i.e. no notification), store pickup was a joke (they only gave me part of my order) and the rebate was deemed invalid. I can't believe this company stays in business...

Same hassle here. Rebate invalid, emailed customer services, for now it looks like it got fixed, but we'll see...
I also had online order; when I picked it up cashier told me about the rebate without me prompting her and she was sure it works for store pick up orders. Very messed up company.

I used chat twice and the freaking CS keep asking me to mail in the receipt or fax it. Looks like chat doesn't work for me. I don't think I'll purchase from Ace again.

Quote from div222 : Same hassle here. Rebate invalid, emailed customer services, for now it looks like it got fixed, but we'll see... I also had online order; when I picked it up cashier told me about the rebate without me prompting her and she was sure it works for store pick up orders. Very messed up company.

Which e-mail did you use? They didn't even bother to give me an e-mail address

Quote from Conundrum : Which e-mail did you use? They didn't even bother to give me an e-mail address

Try here [acerebates.com] for email contact.

Quote from Ch3apSk8 : Try here [acerebates.com] for email contact.

Yea I did find that, but that would not allow me to attach any scan of the receipt... Thanks though

Same problem as others, received postcard saying my rebate was denied because "Ace SKU not found"

Chat on Google Chrome (Mac) did not allow me to send messages.

Finally chatted successfully in different browser. Gave them my ACE Rewards number and all of the item SKU numbers, and they came back with the following:
"The reason why the SKU number could not be found is because either the Ace Rewards card was not scanned or it was scanned improperly at the time of the purchase. This also may occur if the Ace Rewards card that was used to submit the rebate was different from the one to make the purchase. However, I have updated the status on your rebate and it is now valid. Please allow 15 days to receive your $25 check in the form of a postcard."

Very silly, considering that I entered the ACE Rewards number during checkout, and ACE's own rebate submission tool auto-populated the SKU information from the order linked to my ACE Rewards account. (Indeed, I can still see the points on my ACE Rewards account from this purchase.)

I should note that I received all of the items on the order just fine. I love my local ACE Hardware store and will continue to visit it (Settergren's in Minneapolis). But I doubt I will bother with future online/rebate promotions from this company.

3rd time is a charm. I tried to fax the receipt, but keep getting error, so I got on the chat again and the CS (PattyS) just resolve it for me over the chat.

Same problem with rebate, after purchasing item online for store pickup.

Used online CHAT, worked on first try. No fuss, no muss.