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Levi's Lifetime Warranty? Anyone here used it?

abcx 34 July 16, 2007 at 09:37 AM
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Not exactly a deal, so excuse me for posting this - but has anyone successfully used Levi's lifetime warranty and got replacement jeans? I called 'em today and they agreed to send out a RMA, but I'm not sure if they'll replace me jeans. I bought a pair of 550s three years ago and this weekend they just developed a rip across the left knee (honest! I didn't do anything)...definitely not good jeans. Levi's wanted me to pay shipping to them, so being the cheapskate that I am, I wanted to make sure that I can get a free replacement before shipping i out.

Thanks in advance for any opinions! Smilie
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#2
I have done this once. The form was posted here. I sent in 4 pair at once and they sent all new jeans. I have more to send in but can't find the link to the form.
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#3
Hope that works out.

Looked on the websirte but could not find the form either. I did find some shipping info, though:
Region Ground Third Day Overnight
(3-8 bus. days) (3 bus. days) (1 bus. day)
Continental U.S. $5 $13 $24
Alaska / Hawaii not available $13 not available
APO / FPO $5 not available not available
PO Boxes $5 not available not available

http://www.levisstore.com/helpdes...eturns_img
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L4: Apprentice
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#4
Quote from robintrade View Post :
Hope that works out.

Looked on the websirte but could not find the form either. I did find some shipping info, though:
Region Ground Third Day Overnight
(3-8 bus. days) (3 bus. days) (1 bus. day)
Continental U.S. $5 $13 $24
Alaska / Hawaii not available $13 not available
APO / FPO $5 not available not available
PO Boxes $5 not available not available

http://www.levisstore.com/helpdes...eturns_img
You don't actually have to pay return shipping - they send it out Fedex, but you have to pay shipping to them.

Quote from poolejc View Post :
I have done this once. The form was posted here. I sent in 4 pair at once and they sent all new jeans. I have more to send in but can't find the link to the form.
I found the link to the form too, but it was dead. So I just called Stick Out Tongue
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#5
might have to try this down the road with some my 47s
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#6
I sent in 6 pairs and they sent me 2 new pairs. The 4 they didn't replace, they said they were to old.
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L4: Apprentice
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#7
Quote from Nikayla View Post :
I sent in 6 pairs and they sent me 2 new pairs. The 4 they didn't replace, they said they were to old.
How old were they? Doesn't LIFETIME warranty mean anything to them? Anyway, I think I have a good case but we'll see what happens.
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#8
Quote from ec461 View Post :
How old were they? Doesn't LIFETIME warranty mean anything to them? Anyway, I think I have a good case but we'll see what happens.
make sure you take pics and write down the code numbers from the tags and the serial numbers <G>
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L4: Apprentice
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#9
Quote from Nikayla View Post :
I sent in 6 pairs and they sent me 2 new pairs. The 4 they didn't replace, they said they were to old.
Quote from awestun View Post :
make sure you take pics and write down the code numbers from the tags and the serial numbers <G>
Will do. Thanks for the advice Smilie
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#10
Quote from ec461 View Post :
How old were they? Doesn't LIFETIME warranty mean anything to them? Anyway, I think I have a good case but we'll see what happens.
Yeah plus they should at least return them. Did they give you back the old ones?
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L4: Apprentice
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#11
Well, I sent them in today. We'll see what happens. Cost like $5 bucks in priority shipping (parcel post was 10 cents cheaper). I'm an idiot....I forgot to take photos and write the serial numbers down.
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#12
i get about 1.5 yrs out of my jeans.. are you serious they replace them? almost always the knees blow out.. and no i dont have dirty knees
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L4: Apprentice
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#13
BTW, does anyone know how long they take to send replacements or if they acknowledge receipt? The lady on the phone told me 4-6 weeks but I was wondering I could get them sooner...
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L4: Apprentice
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#14
Well, I just got brand new jeans yesterday for free. They were shipped Fedex Ground too. Yay! Big Grin This is what customer service should be like. Thumbsup
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