Sling Media Slingbox 500 Digital Multimedia Broadcaster $180 + Free shipping

Can someone post an image of their best buy receipt showing the sb500 pricematched at the $179.99 price? thanks in advance!

I just received my order - they shipped me the 350 - currently on the phone with a CSR who knows absolutely nothing. This is a huge pain - they're saying I ordered teh 350 - they don't see the 500 in their notes even though on my confirmation it says Slingbox 500.

Quote from unsafe1 : I just received my order - they shipped me the 350 - currently on the phone with a CSR who knows absolutely nothing. This is a huge pain - they're saying I ordered teh 350 - they don't see the 500 in their notes even though on my confirmation it says Slingbox 500.

Well did you tell those clowns that you have a receipt saying you bought a Slingbox 500? I would file a chargeback with your card asap. What card did you use?

Quote from unsafe1 : I just received my order - they shipped me the 350 - currently on the phone with a CSR who knows absolutely nothing. This is a huge pain - they're saying I ordered teh 350 - they don't see the 500 in their notes even though on my confirmation it says Slingbox 500.

How did you make out with them? I'm sure that I will be in the same boat as you when my package arrives.

they sent me 350 as well, the confirmation email says 500 and I have the screenshot of the slingbox 500 for $179

I just got the shipping notice saying the shipped me the 350. F#%!r's!!!!

does someone have a screenshot of kmart or sears pricing of SB500? pl post if you got one. thanks

Quote from getdealsonline : does someone have a screenshot of kmart or sears pricing of SB500? pl post if you got one. thanks

how about this?

Quote from whale2 : I posted the problem on Kmart's page in Facebook. Anyone care to join in? https://www.facebook.com/kmart?fref=ts >> UPDATE << Second level supervisor took care of the problem. I am being shipped a Slingbox 500. We shall see what I receive. Dear Whale os.com/ item listed as Sling Media Slingbox 350 under the order description Once verified by item number on Sears Inventory Management System states that this is a Sling Media Slingbox 500. Customer should received a 500 model which is the one that he originally ordered on the website. Thank you for contacting Kmart.com. Look for great bargains throughout the store and find Kmart exclusive brands like Thalia Sodi, Joe Boxer, Route 66 and Jaclyn Smith. Thank you, Kmart Customer Care help@customerservice.kmart.com 1-800-733-7249

How can I find your post to pile on?

[QUOTE=brimorga;55817454]

Quote from whale2 : I posted the problem on Kmart's page in Facebook. Anyone care to join in? https://www.facebook.com/kmart?fref=ts >> UPDATE

Try this link:

https://www.facebook.com/kmart/po...tif_t=like

[QUOTE=brimorga;55817454]

Quote from whale2 : I posted the problem on Kmart's page in Facebook. Anyone care to join in? https://www.facebook.com/kmart?fref=ts >> UPDATE

https://www.facebook.com/kmart/po...tif_t=like

[QUOTE=whale2;55819282][QUOTE=brimorga;55817454]
Try this link:

https://www.facebook.com/kmart/po...tif_t=like

Quote from brimorga : https://www.facebook.com/kmart/po...tif_t=like

Thanks. I added on. I'm annoyed that they give you contact info to send e-mails but nobody responds. This is crap customer service.

Emailed Kmart customer service earlier today and received this response:

Good Morning Stephen,

Thank you for contacting Kmart.com regarding the order number xxxxxxx. I am sorry for the confusion regarding the order.

Please be advised that, you have placed an order for 2 sling media slingbox 500.

Please let us know if we are of any further assistance.

We want to make you happy. Please take our survey to tell us how we're doing.

Sincerely,

Elizabeth xxxxxxx

Kmart Customer Care

help@customerservice.kmart.com

1-800-xxx-xxxx

I guess I will have to wait and see what I receive.

I received this email although I only found it yesterday as it was in my Spam folder - my order was not canceled as I mentioned before - I received the 350. So I am shipping back the 350s and waiting to hear on how I can reorder the correct 500 for the same price.

Dear Valued Customer,

You recently received an order cancellation email for your Sears.com order for the Sling Media Slingbox 500. We are sorry for the inconvenience.

We will be offering you an opportunity to place another order for this item at the same price that you originally purchased it for - $179.99. You will be receiving another email from our team in the next 5 – 7 days providing additional details on replacing your order.

We sincerely apologize for this situation and want you to know that we value you as a customer.

Most respectfully yours,

Sears Customer Care

1 (800) 697-3277

order@customerservice.sears.com

Quote from unsafe1 : I received this email although I only found it yesterday as it was in my Spam folder - my order was not canceled as I mentioned before - I received the 350. So I am shipping back the 350s and waiting to hear on how I can reorder the correct 500 for the same price. order@customerservice.sears.com

Many of also had the same experience with Sears, this is the order in which it occurred for me:
order confirmation --> that letter you have posted --> cancellation email --> cancellation phone call

We don't really know if Sears will still offer the item to us again at that same price if they are sending out cancellation emails and if they are doing bait and switch. AFTER that email instead of before, plus the phone call seems to kill the deal.

As far as my Kmart order I again chatted with Kmart online CSR today who kept assuring me that they show the order is placed for 500, I questioned him again and again as to why my order status says Slingbox 350, he told me he's emailing me an updated order status when all he did was email me a copy of my original order confirmation which ofc shows the 500. He kept trying to reassure me that I would be sent the correct item and to wait until I receive the item. I told him that is not an order status and that I would like my order status changed to reflect the correct item so that I will receive the correct item.. And that if he could not do so to direct me to a supervisor that could and I kept asking him if anyone was going to update the order status. Finally I was told he "will forward the issue to the offline team and your order status will be updated with in 24 to 48 hours" (screenshots of this chat convo and the one that occurred 2 days ago were made with the date pop up from my PC as Kmart does not show date/time in their chat convos). Wonder if he meant the "online" team instead of "offline" team. lol.

I've visited Kmart's FB for the first time as fellow SDers have taken up the cause there. Lots of other unhappy Kmart customers there with other issues...