OMG--I sent them a message because I never got a return phone call--and I attached a copy of my confirmation with a picture of the mop. I told them how disappointed I was and how my family & I were loyal customers for years. I told them I felt it was a bait and switch and that I felt that when they send a confirmation of what you purchased, than it should be sent to you when in stock. I said that I was going to contact the BBB because of this poor practice. This is the reply that they sent:
Again we certainly apologize about this error. Please feel free to take whatever action you feel necessary.
Wow--really--glad they truly care about good customer service! I certainly won't be shopping there any longer.
I did not know this until I drove 30 miles to the store to pick it up. The cashier in the store was very nice but there was nothing she could do. She called jcpenny CS and let me speak to them. Unfortunately I talked to a very rude person. She said the item was out of stock, so they put 2 replacement pads for me instead, I said they should not do this without letting me know. She said there is nothing she can do and I can return it if I do not want it. I insisted to talk with a supervisor, she then just hang me up.
I then called jcpenny corp office mentioned in this thread, the best thing they can do is giving me 25% off for another mop I choose.
took me a while and I finally picked up the package today. What I received was only the replacement pads and no mop. Called them and the mop is OOS so they are telling me I can return it. Not worth it to make the trip for $10. Ended up with expensive replacement pads I guess.
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