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Here is what customer service told me:
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| 12-11-2012, 06:34 AM | |
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I had a less than stellar experience with FannieMay about 3 years ago when they removed a coupon from several orders so I have been keeping an eye on my orders this time....I was hopeful history would not repeat itself....unfortunately that is not the case.
2 of my orders partially shipped this evening so I took a look at my cc. It showed the original auths for my orders (2 at $5.98) from Sunday, credits for the original authed amts (2 @ $5.98) which posted tonight and new charges (2 @ $10.73) which also posted tonight. I called FannieMay and was initially told the peanut butter buttons on my order would ship later...thru the course of the conversation the rep confirmed they were out of stock and I would not receive them. The rep indicated they don't send emails when items are shipped or when an item is out of stock. I was told that the coupon was supposed to be $10 off a $20 order, which is why I am seeing the amts on my cc. After some discussion, the rep agreed to post a one-time courtesy credit of $10.73 for each of my orders. Good luck all! |
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Today only 2 $1.98 posted to my bank account despite the account with Fannie May showing $10.98. Relieved!
$95.00 from AMEX's Serve, $25 Ebay Card, $450 from AMEX direct deposit deals, $400.00 from AMEX's Prepaid, $500 from Chase Checking/Freedom, $250 from PenFed's Rewards,
$100 from Nationwide's Buxx, $98.35 from AMEX/Best Buy, $95 from AMEX. $182.00 from Discover cash back. BOA $75 cash back, AMEX SBS $100, AMEX $50 TOTAL: $2420.35 |
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my orders have tracking numbers and show free shipping, and the code 10012 showing a discount, but charging me the $10 more....my credit card still shows the correct amounts processing....i placed a lot of orders....should i call?
****i just called, she said she is showing the $10 less amount .....weird the order details show $10 more....i will keep watching my credit card charges! Last edited by stptgal1; 12-12-2012 at 06:09 AM.. |
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Wow. They canceled my order
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