Zappos customer service is top notch. There are a lot of people willing to pay full price for near perfect customer service, including me. Often times you can order something late one day and it will be at your door step the next morning. You can return anything and everything free of charge no questions asked (ok they say the product has to be in new condition) but I've never actually been asked and they will always accept any returns. Not to mention you can literally order 15 pairs of shoes that you are interested in, pick out the ones you want after trying them on and then send the rest back. This goes for clothes as well. So yeah, a free vip membership to an amazing site like this is really cool...
i had this for a while. overnight shipping is amazing. shoes delivered so fast tracking number is useless! plus can't beat free returns. i try not to abuse it but it's hard when you need to try multiple sizes.
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