Emailed them a message on ebay and this is what they sent back.
Thank you for contacting Toys "R" Us on eBay regarding your order, Order #********. We are sorry that you received the wrong item, and we apologize for any disappointment this may have caused you.
Because of the mistake, I have requested a credit for the 3 Pack from your order, Order #********. This credit will be processed within approximately 2-3 business days, at which time you will receive a credit confirmation via email. You may keep or dispose of the 3 Pack as you desire. I hope this resolves all of your concerns.
So free Skylanders are the best.
I guess you are lucky, they wont give me that option. Just sending a label for a return/refund with no option of an exchange.
I tried to send a message to them via E-Bay and received the same response that many others received... will send a return shipping slip and will take up to 10 business days after receipt to refund the order. They offered the 10% off purchase deal as well.
wow Got my package today and the same thing........ What a crock of $hit! A refund and keeping them is what they should do for everyone. I dont want to drive 30 minutes in X-mas traffic to try and exchange it! ARRRRGGGG
I got mine yesterday and same thing...returned mine to Wally World and made a $11 profit! Turned around and bought one on Ebay for $29 w/free shipping (there are a few sellers at this price). Granted it will come after Christmas, but at least I got one for a couple dollars more than what Toys r us charged me. Good Luck all and I will never buy from toys r us Ebay again!!!
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