I got invalid purchase location-- these CSR's are total clowns!--
CSR "umm sir- your rebate is not valid because it is not valid for online submission"
ME "you are looking at a mailed document"
CSR "umm sir- your rebate is not valid because it is not valid for online purchase"
ME " where does it say that?"
CSR " umm sir- your rebate will not be processed"
I called Staples and it was cleared up in 5 mins when THEY called and talked to them - but with CSR's like that tool- no one will be getting their $68.. SOLEIL was her/his name...
I checked my "second" rebate via chat after the staples call and this was the result..
:22:55 PM : System: Connected with Kevin. Your Reference Number for this chat is "we aim to screw".
5:23:15 PM : Kevin: Thank you for using RebatesHQ chat, J.
5:25:31 PM : J: hello
5:25:45 PM : Kevin: Your rebate is now valid, sir.
5:25:50 PM : Kevin: Sorry for any confusion or inconvenience this has caused.
5:26:03 PM : J: ok- thanks for the easy solution
5:26:10 PM : Kevin: Your $68.00 check will be mailed to you within the next 15 days.
5:26:25 PM : Kevin: Please note, the check will be printed on a postcard and will not arrive in an envelope.
5:26:30 PM : Kevin: You're very welcome.
5:26:35 PM : Kevin: Have a good evening and a happy new year!
I didnt say anything- they just validated it... LOL--
Last edited by profitone; 12-31-2012 at 03:29 PM..
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