Just to add more data points to this process, I just requested a combined bank transfer of two Tigerdirect prepaid reward Amex cards. I was told the cards had to be first suspended and then a refund could be issued.
The rep needed my address, bank name, bank routing number, bank account, and the prepaid card details.
The call took less than 20mins, was given a reference #, and told it should take ~14 business days.
did it again for the second time! saturday morning, 0 minutes of hold time, and processed within 5 minutes. AMEX customer service is the best of all the financial companies, with maybe the exception of Discover
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