Forum Thread
Gateway.com Discounts, Deals and Coupon Codes

Choosing fax modem for a digital line

onions 22 10 December 19, 2012 at 05:49 AM More Gateway.com Deals
Long time lurker, few time poster. Finally need some help....

Recently bought a Gateway SX2865 (thx to this site) and need to connect a modem to a digital phone line for using the Windows fax software. It's this PC:

http://us.gateway.com/gw/en/US/co....GDLAA.002

Looking into USB modems, I see something like this in several places "Plugging your USB modem in to a digital phone line may damage the modem..."

What kind of a modem should I use?

We have RCN phone service, and when they switched it over the rotary telephone (kept for nostalgic reasons but mostly for the real bell) stopped dialing.

7 Comments

1

Sign up for a Slickdeals account to remove this ad.

#2
If you have an any POTS phone, you should not have any issues. If you are using VOIP provider (like OOMA or GVoice) you may have issues. Your fax modem just requires a dial tone.

Even with OOMA you can still send faxes you just need to have a specific CODEC defined.
I hope this answers your questions, if not, please provide additional information and questions.

Good Luck

John
Reply Helpful Comment? 0 0
Joined Jun 2005
Let Sleeping Dogs Lie
5,847 Posts
2,388 Reputation
#3
you don't have a digital phone line but VOIP phone service it may or may not work with your fax.

True Digital phone is like what you have at work with multiple lines it includes power to the phone and that is where the issue come in.
Reply Helpful Comment? 0 0
Joined Mar 2011
L1: Learner
22 Posts
10 Reputation
Original Poster
#4
I'm so confused on this... help me out. Please.

Awhile back we had a landline dedicated phone and rotary phones. Sometime later, we brought in cable services which also provided phone. Rotary phone still worked. About a year ago, RCN changed the outside box to a "digital" one, and the rotary phone no longer dialed out. I assume we have digital phone, and I'm reading that USB modems for faxing might not work with a digital line. If it only needs a dial tone, is there an issue?

I don't know a POTS from an OOMA, but I do know FSH from hPL. Please post in a way readily understood. It'd be appreciated.
Reply Helpful Comment? 0 0
Joined Jun 2005
Let Sleeping Dogs Lie
5,847 Posts
2,388 Reputation
#5
OK you now have your phone going across the internet instead of having 2 mines coming in one for phone and one for cable, the cable company can provide cable tv and internet on the same piece of cable but not telephone, so they have gone to VOIP ( Voice over IP) this uses your internet connection for your phone service because it it digital it does not support the "clicks: the rotary phone does vs the "tones" the touch phones do.

VOIP phone offerings go from Magicjack, SKYPE, OOMA and Vonage

The reason your modem may not work is that with the internet for phone all the data including your voice is broken up into small packets and faxes don't like that.

Now sometimes the speed and quality of the lines means it will work fine and other times it will not.

Best analogy is image all the information as being people before they all ran along your phone line they didn't run really fast but they did stay in order. With digital/internet all of the information is put into taxis with usually a full taxi but not always, then they speed off to their destination the taxis are all numbered so that when they arrive the people can all line up in the correct order but sometimes a taxi is really slow, gets lost or breaks down. If that happens the destination calls the originator and tells them to send the information in a different taxi it shows up and the order is correct . It all happens so fast you don't see it and it is the reason you have songs and video buffer so you can get a long line so in case the taxis get out of order they can get in order by the time they reach the front of the line.

So your line is digital in the sense it is using voip but it is not digital in that it will damage your modem. If it was digital you would need special "digital" phone for all your phones
Reply Helpful Comment? 0 0
Joined Dec 2012
Permanently Banned
68 Posts
20 Reputation
#6
Reply Helpful Comment? 0 0
Joined Jul 2003
L10: Grand Master
33,260 Posts
6,001 Reputation
#7
Quote from onions View Post :
Long time lurker, few time poster. Finally need some help....

Recently bought a Gateway SX2865 (thx to this site) and need to connect a modem to a digital phone line for using the Windows fax software. It's this PC:

http://us.gateway.com/gw/en/US/co....GDLAA.002

Looking into USB modems, I see something like this in several places "Plugging your USB modem in to a digital phone line may damage the modem..."

What kind of a modem should I use?

We have RCN phone service, and when they switched it over the rotary telephone (kept for nostalgic reasons but mostly for the real bell) stopped dialing.
The warning on the modem is more for business use.
Most larger companies as well as a lot of small and medium sized companies have their own private Phone Switch...you call the main number and get transferred to someone's extension. Most of those kind of switches are DIGITAL switches and will FRY modems as well as those funky 3 sided Conference phones, as they are designed to run on REGULAR dial tone.

The phone device in your house probably won't fry a modem, but as komondor explains above, it's all in the timing of how your fax signal gets broken up digitally and then reassembled on the far end. If the parts don't arrive in the proper order and within a certain amount of time, the Fax machine at the far end rejects your inbound FAX.

If it's just the occasional fax you need to receive, you might consider efax or some other service for inbound faxes...bulb

Quote from xczz View Post :
use efax free


http://www.efax.com/efax-free
this^
Reply Helpful Comment? 0 0
Last edited by DC December 19, 2012 at 12:09 PM
worshipTHANK YOU to those whom have fought and are fighting for our FREEDOMworship

Please Support Autism Awareness [autismspeaks.org]
Yahoo!Yahoo! 7/11/2009
#8
I don't believe you will fry anything, so give the USB Modem a try, or ask a friend that has one if you can borrow it. If you buy from a big box store, or Amazon, you probably have a good return policy if performance is less than satisfactory.
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard