Call several times if needed, it's a complete BS. Say the tech that was in your house told you to call and do it, so they don't know what they are doing there. If you had self-instillation, say the rep you were speaking with different CSR before your instillation who said it's possible or just call again and get a different CSR. It's called "Changing Number" and not porting. Porting = you are trying to transfer a non-Verizon phone number.
That was easy! Had the wifey call this AM and the rep did it instantly. Right after hanging up; we had our old number back when we called it. I suppose the person I spoke with yesterday was just being a jerk. Thanks again!
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