Awesome thanks for the heads up, SoCal user here (outside LA) and when I log in and view services it shows me at 15/1 now.
I wonder if this has anything to do with the "rental fee" they are charging all of the users now, maybe this is a way to point at another "reason" for the extra cost. Bunch of crap but at least it is something extra now.
For the past two years, and up until a few weeks ago I was getting around 20mbps for standard internet, then it all of sudden dropped to14mbps. Plus, I pay a couple more bucks on my monthly bill now for less throughput. I HATE TWC!!! Horrible customer service and way overpriced products.
I was on RoadRunner basic (3/1) and was interested in upgrading to the next faster service. I used their online chat earlier this week to see what the costs were and they told me they could upgrade me to turbo for free, but I'd need to swap out my cable modem. They shipped the modem out to me for free (arrived in a few days) and I set it up in about 5 minutes. I checked out a speed test and my numbers were around 20/3. I had a pretty positive experience all around.
it said to turn off my modem and wait for 10 seconds then restart. but my modem has a 4 hour backup battery (and im scared to take it out) so i just used the reset button but i'm not sure if it went through
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