From the diagram it shows, this is only for people with 10mbps internet. Resetting your router will result in 15mbps internet. TWC is great when it works, but I've had several outrages in the couple years I've used it. They always blame power lines and transformers, but I don't think those were the problems.
As far as I know (I work for TWC), this upgrade has only been done in New York areas and Hawaii. Others areas across the country will be upgraded on dates "TBD". It will happen very soon though for most of the rest of the country. Checked with our local tech engineer about this a few days ago.
Current subscribers with the older 15/1 Turbo may remove it at anytime by calling customer service since they will be receiving the upgrade soon anyways (monthly savings of $12.99).
So is everybody being hit by that mistery fee? I was about to complain but since promo price hasn't ended. I have standard but been gettting 25Mbps in speestest since installation more than a year ago.
It's not a mystery fee. They're now charging for the modem. You can avoid it by buying your own modem.
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