My order hasn't shipped yet either -- but my card was charged. Order status is "processing". I tried to call customer service, but got a recorded message "Our representatives are currently unavailable -- please contact us at oneida.com".
Wow! One of the glasses I ordered arrived broken, and Oneida is asking that I PROVE that it is broken before they'll send a replacement glass. I emailed them the day the package arrived, and they took 4 days to respond. Good thing I kept a pile of broken glass around that long.
I've never had a company ask me to further handle broken glass in order to photograph it. And this for a .79 replacement glass. Stunning.
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