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Will AT&T UVerse price match Comcast Internet offers?

mikenmike0001 200 January 12, 2013 at 12:01 PM in Internet & Websites
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Hi,

I'm currently paying for Comcast Performance 12MBPS for $34.99 a month and that ends next Wednesday. I was previously on a $19.99 a month for 1 year plan before that $34.99 was effective for the second year.

I still see frequent posted offers on SD for $19.99 a month for 12 months for new customers under this speed plan.

I'm planning on calling or chatting with AT&T tomorrow about their current promo. They have a $19.99 plan for 12 months which is 3MBPS, and something I noted was that their equivalent Comcast Performance speed is called "Max" Internet, which is also 12MBPS, but their promo costs $29.95/month for 12 months.

So I'm trying to see if it's realistically possible to find a nice AT&T rep who will be willing to give me a "price match" based on the same speed plan of 12MBPS for $19.99 if I'm a new customer. I would use the excuse that their AT&T promos aren't competitive with Comcast promos for new customers.

So the first thing I'm trying to think about is if I should tell AT&T if I'm an existing Comcast customer or should I leave that out of the discussion? One thought is that AT&T might have extra incentive discounts or exclusive offers for people who come from rival companies, but another thought I have is that if they know you're coming from Comcast and your contract is expiring, they know you need AT&T because there's no other option, so they might not bargain with you.

What do you people think?

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Joined Dec 2011
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#16
Quote from mikenmike0001 View Post :
yes, initially I thought that the 250GB per month cap that I have with AT&T now (yes, I went with them instead of Comcast) would be an issue, but when I calculated it, it's more than 8 GB a day, which is more than what I download and use since I'm not into blu ray.
Did you end up with AT&T or stay with Comcast? AT&T refused to offer me $14.95 for 3 mbps download and only offered $19 for the six months if I decided to stay w/ them. I heard good things about Comcast, sadly we don't have it over here.
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#17
Quote from SAN_MARINO View Post :
Did you end up with AT&T or stay with Comcast? AT&T refused to offer me $14.95 for 3 mbps download and only offered $19 for the six months if I decided to stay w/ them. I heard good things about Comcast, sadly we don't have it over here.
I got fed up talking to Comcast for 2-3 days before I decided to cancel. I talked to their retention and customer loyalty departments and the best they could offer was $49.99/month for 6 months, and I was telling them, if I'm currently paying for $34.99/month and I wasn't happy with that, it didn't make sense for them to ask me to pay more to stay with them.

So after some long talk, I decided to go with AT&T. I'm on their max plan which is 12mbps because there's people in the house who like to watch streaming movies and tv channels like ESPN and I didn't know if the Elite 6mbps would be enough or not, so I settled for 12mbps, which is $29.99/month.

The thing that I hate about it is that for some reason, my house is a very rare case in which they force me to use their proprietary modem and I can't buy my own to save on rental fee costs, which they charge $6/month for, so I'm stuck with that for a year.

The second thing I hate about it so far is that their false advertising on the wireless range. The sales rep told me it can go as far as 500 feet, then the technician who installed the modem said it would go 250-350 feet, and then I went off with chatting with technical support today and they said the modem can go 40 feet.

I'm like 40-50 feet from the access point in the house and I get two bars signal and the speed tests fluctuate between 5mbps-10mbps very often, and it's very annoying when you're sitting in the same place and it's changing on it's own.

Too bad they had to force a 12 month contract rather than going month to month for 12 months without ETF. I couldn't talk to them to get me that. I'd rather use this service for 6 months and then jump back to Comcast when they finally have a $19.99/month for 12 months performance promotion again. With performance, I was getting 21mbps and now so far, with downloading at 12mbps, there's not that much of a difference, but I have a feeling if I start streaming and watching a lot of things on tv from my computer, depending on how many people are doing that and downloading at the same time, it will make a difference.
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#18
Quote from mikenmike0001 View Post :
I got fed up talking to Comcast for 2-3 days before I decided to cancel. I talked to their retention and customer loyalty departments and the best they could offer was $49.99/month for 6 months, and I was telling them, if I'm currently paying for $34.99/month and I wasn't happy with that, it didn't make sense for them to ask me to pay more to stay with them.

So after some long talk, I decided to go with AT&T. I'm on their max plan which is 12mbps because there's people in the house who like to watch streaming movies and tv channels like ESPN and I didn't know if the Elite 6mbps would be enough or not, so I settled for 12mbps, which is $29.99/month.

The thing that I hate about it is that for some reason, my house is a very rare case in which they force me to use their proprietary modem and I can't buy my own to save on rental fee costs, which they charge $6/month for, so I'm stuck with that for a year.

The second thing I hate about it so far is that their false advertising on the wireless range. The sales rep told me it can go as far as 500 feet, then the technician who installed the modem said it would go 250-350 feet, and then I went off with chatting with technical support today and they said the modem can go 40 feet.

I'm like 40-50 feet from the access point in the house and I get two bars signal and the speed tests fluctuate between 5mbps-10mbps very often, and it's very annoying when you're sitting in the same place and it's changing on it's own.

Too bad they had to force a 12 month contract rather than going month to month for 12 months without ETF. I couldn't talk to them to get me that. I'd rather use this service for 6 months and then jump back to Comcast when they finally have a $19.99/month for 12 months performance promotion again. With performance, I was getting 21mbps and now so far, with downloading at 12mbps, there's not that much of a difference, but I have a feeling if I start streaming and watching a lot of things on tv from my computer, depending on how many people are doing that and downloading at the same time, it will make a difference.
Did AT&T charge your activation fee? $29.99 for 12 mbps is a great deal. You need to pay very close attention to your monthly statement. It took them 6 month to correct the billing after infinite complaints and several to Better Business Bureau. I signed up the $14.95 for 3 mbps for 12 month, but ended up getting billed for $38/month.

Wow, AT&T lets you rent off their modem. They forced me and other customers to buy off like $75 or $100. The crappy Motorola modem acts as a router as well. It will die maybe within one year or so. Within 1.5 year, I already have four modems replaced/exchanged.
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#19
Quote from SAN_MARINO View Post :
Did AT&T charge your activation fee? $29.99 for 12 mbps is a great deal. You need to pay very close attention to your monthly statement. It took them 6 month to correct the billing after infinite complaints and several to Better Business Bureau. I signed up the $14.95 for 3 mbps for 12 month, but ended up getting billed for $38/month.

Wow, AT&T lets you rent off their modem. They forced me and other customers to buy off like $75 or $100. The crappy Motorola modem acts as a router as well. It will die maybe within one year or so. Within 1.5 year, I already have four modems replaced/exchanged.
They didn't charge me an activation fee because I made them match the online promo in which the activation fee was waived. $29.99/month is basically the promotion that they have for all new AT&T customers who wish to go on the 12mbps plan. It's not any special exclusive deal that I got and I was really trying to push them to give me a better deal because my family and I were already 10+ years of being an AT&T Wireless customer, but they told me that department is different from U-Verse, so they couldn't offer anything more. There was some guy who even though me that unlike Comcast, AT&T works with the Public Utilities Commission, so they are not allowed to bargain or give anything in particular for people without giving the same thing to everyone else, and mentioned the rates weren't negotiable. I don't know if that's true or not.

Yeah, I have a feeling I'm going to be complaining to them more often. I already have these past couple of weeks. It took them 9 days to come out and install the service.

In regards to the modem, yes, I'm forced to rent a modem. I have cousins who live within a mile from me who had a modem given by AT&T to self install and they don't pay anything monthly. They actually had a FAR modem for new customers, but I didn't qualify because my household is a "rarity" and so, I'm forced to pay $6 a month just to have the low quality modem in my house.

I've seen deals here on SD for comcast modems to be bought for around $60-70 as a one time deal so that you don't have to pay for the $7/month rental fee.
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