Well,first of all it's not entirely my mistake but for the argument's sake we'll say it's my mistake. However it's Paypal's responsibility (as their pledge to customers) to investigate and give me an update about the claim. For over a month, they did not give me an update about the status of my claim. I sent them couple of emails requesting to update the status of my claim. Even after that (I gave them a week to respond to my emails), I had to call. I really hate to call CS because there'll be long waiting times. If we have to call them to get something done, why the hell they have email option? That's the point of my above post.
Around 40 mins. May be because it's Saturday. But I got two nice ladies to deal with.
I hate when you call and they don't give you an estimated time or tell you what place in line you are. The ones that don't tell you anything you actually have to pay attention to so they don't pick up and you don't notice. It also sucks when they randomly stop the music to have a pre-recorded message which makes you think someone picked up.
Finally got my refund, last thing they wanted was supporting documentation. I took a picture of the bracelet and package, a screenshot of the seller's profile being set to private, and the email I got from Ebay stating that the auction was closed but not till after I had already bought it. Glad they finally came through!
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