Forum Thread

Internet keeps dropping connection

Initial Z 687 92 January 20, 2013 at 10:49 PM
Hi guys,

So yesterday I switched to Comcast internet. The technician came in, hooked up some wires to my living room, tested my modem, internet was fine. After he left, I hooked up my router, set everything up, started using my new internet (I'm using a wireless usb adapter), and after a little while, my connection dropped. As in, I had no internet connection. I tried using my iPad, and it had no connection. I reset the modem and router, and the internet worked again. Few hours later, internet dropped again. Reset modem/router, everything was fine, went to bed. Woke up this morning with no internet again. Reset, went out to watch football (go niners!), came back and no internet again. Reset. Ate dinner, surfed internet a bit, internet went down again. Reset.

Chatted with comcast support and after some diagnostic tests, the dude said he wasn't getting a signal from me and asked me to contact their wireless experts. I didn't really get what he meant by that, but he told me again to call their wireless experts since he had very limited access to my connection or something like that. I tried explaining that I don't think it's a problem with my wireless -I've used wireless on my router for a while now, but the wireless usb adapter is new (I was connected via wire on my main computer with my old internet, which was in my room)- but then he suggested that I set up a schedule with a technician.

So the problem to me right now is that the internet service keeps dropping every couple of hours. They want me to call the wireless expert team, but I don't think wireless is the problem here. So I think what is going to end up happening is setting up an appointment with a technician, which the tech support dude I was talking to said I would need to pay for, which I think is ridiculous considering I feel I'm not at fault here. Regardless, I want to know for my own knowledge before I call them if this problem is most likely on my end or on theirs. Is there anything you would recommend me try that can help the solve the problem?

14 Comments

1

Sign up for a Slickdeals account to remove this ad.

#2
Mine has also been dropping constantly, they tried saying my modem wasn't activated with them, but it was because the only way to use the modem was through comcast.. They're sending a guy out here Tuesday, can't wait for this retard to make it worse.
Reply Helpful Comment? 0 0
Joined May 2004
L1138:DarthShopper
7,066 Posts
1,365 Reputation
#3
Quote from BrianS7391 View Post :
Mine has also been dropping constantly, they tried saying my modem wasn't activated with them, but it was because the only way to use the modem was through comcast.. They're sending a guy out here Tuesday, can't wait for this retard to make it worse.
Have support re-provision your modem. That should fix it (for a while at least.)
Reply Helpful Comment? 0 0
hug Dylan nod

DRM http://www.defectivebydesign.org/ vomit Mad EEK! LMAO


Quote by my daughter, Her Royal Princess Elizabeth Margaret: "If I was them cows, I'd run away!"
Joined Sep 2007
L5: Journeyman
687 Posts
92 Reputation
Original Poster
#4
Good at least to know that I'm not going through this alone Smilie

Just thought about this:
Can it be that my router needs a special setting? I had cable a while back in college, and I vaguely remember having to change some settings on my router/modem.. Right now I have my router at factory settings.
Reply Helpful Comment? 0 0
Last edited by Initial Z January 21, 2013 at 12:26 AM
Joined Jan 2006
Master of My Domain
4,000 Posts
845 Reputation
#5
USB power saving mode off?
Reply Helpful Comment? 0 0
As the username says ...
Joined Jun 2005
Let Sleeping Dogs Lie
5,820 Posts
2,384 Reputation
Pro
#6
you might want to see if you can find a laptop to use for testing.
Reply Helpful Comment? 0 0
Joined Aug 2008
L99: Slicker than Ice
6,391 Posts
1,756 Reputation
#7
first, try power-cycling only the modem OR the router - find out which device is the one that is not working
Reply Helpful Comment? 0 0
Joined Jan 2006
L10: Grand Master
11,219 Posts
1,465 Reputation
#8
Quote from slapshot136 View Post :
first, try power-cycling only the modem OR the router - find out which device is the one that is not working
I agree - you need to isolate the problem as much as possible. If you ping the router and it fails to respond you have your culprit immediately
Reply Helpful Comment? 0 0
Heifer whines could be human cries
Closer comes the screaming knife

Sign up for a Slickdeals account to remove this ad.

Joined Aug 2005
L10: Grand Master
12,644 Posts
4,816 Reputation
Pro
#9
Try a wired connection directly to your modem if possible. If this works for a while you know the problem is in your router/usb adapter etc, and not the comcast service. If the problem continues with a wired connection you know the problem is with the comcast equipment.
Reply Helpful Comment? 0 0
Vague questions receive vague answers . . . . . .
Joined Aug 2007
L10: Grand Master
6,143 Posts
2,278 Reputation
#10
Yup, first thing to do is elminiate wireless from the equation. Could be that it's not a Comcast problem at all, but your wireless is flaky. Go direct to the modem & see if you still get drops.
Reply Helpful Comment? 0 0
#11
If you can test by wiring straight into the modem for a bit, that would be good. If connection still drops, then it is on them. I have had issues with 2 good routers due to a cable modem not correctly assigning IP's. Giant pain since my cable fools (COX) can't possibly see how it is their fault.
Reply Helpful Comment? 0 0
Joined May 2004
L1138:DarthShopper
7,066 Posts
1,365 Reputation
#12
Was this fixed, did you get your modem reprovisioned from the cable company?
Reply Helpful Comment? 0 0
#13
I would try to connect a computer directly to the modem's ethernet cord to eliminate that as the problem. I bet it's the router causing the issue here.
Reply Helpful Comment? 0 0

Gaming PC

Corsair 800D Case ~~ Intel 3770k CPU @ 4.5 Ghz ~~ EVGA GTX 690 ~~ G.Skill Ripjaws X 8 GB (2 x 4 GB) 2133 RAM ~~ Asus P8Z77-V Premium Motherboard ~~ Intel 520 240 GB SSD ~~ Western Digital Caviar Black 1 TB HDD
Corsair HX850 850 Watt Power Supply Unit
- - - - - - -
FrozenQ Liquid Fusion V UV Blue Helix Reservoir ~~ XSPC Raystorm Intel CPU Water Block ~~ XSPC Razor GTX 690 Full-Cover Water Block ~~ Swifttech MCP655-B High Flow Pump
XSPC RX360 Radiator V2 (3 x Yate Loon 120mm fans @ Med Speed)
#14
This has happened to me and I had to call the tech twice to come over and fix it. Supposedly the modem was broken or configuration was changed so it kept dropping my wireless. Switching out the Comcast modem did the trick.
Reply Helpful Comment? 0 0
#15
I've had Comcast for years...have them change the modem even if they feel its not messed up. Once my modem changed the problems disappeared!
Reply Helpful Comment? 0 0
10 facts
1.You're reading my comment
2. Now your saying/thinking that's a stupid fact.
4. You didn't notice that i skipped 3.
5. You're checking it now.
6. You're smiling.
7. You're still reading my comment.
8. You know all you have read is true.
10. You didn't notice that i skipped 9.
11. You're checking it now.
12. You didn't notice there are only 10 facts
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)
Link Copied to Clipboard