Logitech Harmony 200 Universal Remote For 3 Devices - New (Not Refurb) eBay $12 shipped

Got mine a couple days ago, dead after only using it for an hour or so. Lights don't work, tried 2 other sets of batteries and the computer doesn't recognize the remote any longer. JUNK! Might as well take it apart since I don't want to pay return shipping for a crappy $12 item. Bullshit they were allowed to sell these as new.

Quote from Thisguy68 : Got mine a couple days ago, dead after only using it for an hour or so. Lights don't work, tried 2 other sets of batteries and the computer doesn't recognize the remote any longer. JUNK! Might as well take it apart since I don't want to pay return shipping for a crappy $12 item. Bullshit they were allowed to sell these as new.

If you haven't already, complain to eBay

Contacted seller for a 2nd time as its been nearly 72 hours since they last responded. If I don't have something back in the very near future about my second remote shipping or a credit I'll filing a dispute.

I just this second got a response from them...........I am missing 1 outta 2 I ordered and also brought up it wasn't a new item, the response is:

"Would you like to return for a full refund or get a partial refund to keep the product.

We are also checking with our vendor on the condition of this unit.

Thank you
eMallGroup.com 3611 14th Ave, Suite 223 Brooklyn, NY 11218 T: +1-718-305-7878 F: +1-718-305-7879
"

Quote from reg036 : I just this second got a response from them...........I am missing 1 outta 2 I ordered and also brought up it wasn't a new item, the response is: "Would you like to return for a full refund or get a partial refund to keep the product. We are also checking with our vendor on the condition of this unit. Thank you eMallGroup.com 3611 14th Ave, Suite 223 Brooklyn, NY 11218 T: +1-718-305-7878 F: +1-718-305-7879 "

Odd, I was offered to ship the missing remote or get a refund. I requested the remote shipped along with tracking info, since the shipment for many of us was delayed in NYC for several days.

everyone open a case. it is unacceptable that they sell scratched, battery-dead remote controllers and claim them to be new...

2nd remote finally has shipped and has now been sitting in NYC for two days...here we go again!

USPS has lost my package. I'm still dealing with them trying to get it, so I have no idea what I will get.

EDIT: I just got off the phone with the USPS and they said that the shipping label was created, but they never received the package. I don't know why the person I talked to a week ago couldn't tell me that, but I am really frustrated now! We'll see if theemallgroup can rectify the situation.

Quote from rweavere : USPS has lost my package. I'm still dealing with them trying to get it, so I have no idea what I will get. EDIT: I just got off the phone with the USPS and they said that the shipping label was created, but they never received the package. I don't know why the person I talked to a week ago couldn't tell me that, but I am really frustrated now! We'll see if theemallgroup can rectify the situation.

Are you surprised??? What did your tracking info look like?

Most of us watched our tracking info and our package sit there, past the expected delivery date, before it started to move.

My second remote has now been at a stand still for 3 days, its not coming today as the site says! I was updated to "Shipment Accepted" on the 5th which makes me wonder is it the seller or USPS which is causing these delays.

Quote from btmoore007 : Are you surprised??? What did your tracking info look like? Most of us watched our tracking info and our package sit there, past the expected delivery date, before it started to move. My second remote has now been at a stand still for 3 days, its not coming today as the site says! I was updated to "Shipment Accepted" on the 5th which makes me wonder is it the seller or USPS which is causing these delays.

All I see is: Electronic Shipping Info Received | Jan 22 | Location 11299 | Expected Deliver Jan 26

Quote from rweavere : All I see is: Electronic Shipping Info Received | Jan 22 | Location 11299 | Expected Deliver Jan 26

That's pretty clear that USPS never received your package, good luck with the seller clearing this up. Sorry to hear, if anyone should get their remote its the OP!

I'll chime in-- my tracking number says it's been accepted, but should've arrived on January 26 and here is it February 12 with no package. Just opened a dispute through eBay since the seller hasn't responded to my messages.

Lol!! although I received my 2 remotes, I think alot of people have been reporting this ebayer. I was just notified by ebay's customer experience team against this ebayer. ahah

I have an update!

I emailed the seller on Feb 8 and told them that USPS said they never received the shipment. I got a reply from the seller on Feb 11 saying that they shipped out a new order for me and they gave me a tracking number. According to the tracking number, the package is still in NY.

I got home from work today to find my original package in the mail! I looked up the tracking number and it say's that USPS received the package on Feb 9 (1 day after I sent the seller an email).

I don't know what happened, but it looks like someone saw the email and found the package and stuck it in the mail, then the email went to some other person that sent a new order.

I emailed the seller to ask how they want to handle it. We'll see what they say.


I have been nice in all of my emails and have told them what I want/expect. So far they have been compliant and helpful. I will probably give them a good rating. I'll forgive them for what seems like and honest mistake and they have made an effort to make it right.


All 3 of the remotes I ordered are brand new + dead batteries, but I don't really care about the batteries.