FiOS DOUBLE PLAY TV Ultimate HD + FiOS Quantum Internet 75/35 Mbps + $200 Visa Prepaid Card for $80/Month YMMV.

I'm thinking we as a Group need to file complaints with the BBB and the F.C.C. as we are all witnesses that the pricing was as stated even for those that don't have proof of the pricing as they did place an order also and have the rest of us a group to prove it. I did take screen shots and actually still have the page thanking me for my order still up.

Order Summary
Product & Promotional Pricing
Pricing
& Promos

Month 1

$102.41
Pricing
& Promos

Months 2 - 24

$102.41
Selected Products & PromotionsView an estimate of your monthly bill

Verizon Double Play $80.00
$50 Self Install Gift Card
FiOS TV Ultimate HD
FiOS QuantumSM Internet Speeds up to 75 Mbps/35 Mbps
$200 Visa Prepaid Card
$5 Bundle Credit For 24 Months
$5 24-Month Contract Discount
$5 Bundle Credit for 24 Months
$5 Bundle Credit for 24 Months


Two-year agreement plan

TV Services



Remove
Regional Sports Network Fee
$2.42
Remove
Multi-Room DVR
$19.99


Internet Services



Remove
Remove


TOTAL FOR SELECTED PRODUCTS $102.41
The above Order Summary is NOT your Verizon bill. Your first bill and monthly bill includes other items such as partial month charges, taxes, fees, and surcharges.

Prices shown are based upon current prices which are subject to change after any applicable promotional or guarantee periods.


Your Promotional savings for this period $159.98

ONE-TIME CHARGESView an estimate of your monthly bill


Internet Services

Remove
Remove
FiOS Internet Activation Fee Fee Waived
Primary Computer Installation Fee Waived
Wireless Router Fee Waived


TOTAL FOR SELECTED PRODUCTS $102.41
The above Order Summary is NOT your Verizon bill. Your first bill and monthly bill includes other items such as partial month charges, taxes, fees, and surcharges.
Prices shown are based upon current prices which are subject to change after any applicable promotional or guarantee periods.


Your Promotional savings for this period $159.98

So after reading all the complaints about billing I thought I contact Verizon about my order. I'm a new customer btw. I contacted them via chat and got a rep name Yolanda and she was very helpful. I gave her my order number and the rate was wrong. They had me down for $89.99 for the HD Select TV and 50/25 Internet. When I signed up it showed it as $69.99. I even tried ordering again while I was chatting with her and it showed the same rate. She fixed the rate for me and then called my cell to run the term agreement with the fixed price with Verizon. She then posted the new rate in the chat and then emailed me the chat. So seems to be good. Got a confirmation for the installation date as well. She said it was good that I contacted them before the installation date.

So I would recommend anyone who signed up to check their rates before hand because when I signed up I was on chat with the sales rep as well and she even confirmed that it was $69.99. I checked today and it was $89.99 until I got it resolved. So just check and see if you can fix it before they install service. Seemed to work for me.

Quote from BlackHat001X : So after reading all the complaints about billing I thought I contact Verizon about my order. I'm a new customer btw. I contacted them via chat and got a rep name Yolanda and she was very helpful. I gave her my order number and the rate was wrong. They had me down for $89.99 for the HD Select TV and 50/25 Internet. When I signed up it showed it as $69.99. I even tried ordering again while I was chatting with her and it showed the same rate. She fixed the rate for me and then called my cell to run the term agreement with the fixed price with Verizon. She then posted the new rate in the chat and then emailed me the chat. So seems to be good. Got a confirmation for the installation date as well. She said it was good that I contacted them before the installation date. So I would recommend anyone who signed up to check their rates before hand because when I signed up I was on chat with the sales rep as well and she even confirmed that it was $69.99. I checked today and it was $89.99 until I got it resolved. So just check and see if you can fix it before they install service. Seemed to work for me.

I called this morning to confirm my price and the agent confirmed my price was the same as I signed up for. After installation this after the price somehow changed when I received a bill with expected monthly charges.

well the speed update is certainly working nicely!

So they bait and switch and ding our credit at the same time. I don't think they can get away with this.

Quote from tkeppell : I called this morning to confirm my price and the agent confirmed my price was the same as I signed up for. After installation this after the price somehow changed when I received a bill with expected monthly charges.

That's just great so now I still have to worry about my bill being incorrect. I wonder if it was a bad idea to sign a 2 year contract... have you tried to get your bill fixed?

Quote from BlackHat001X : That's just great so now I still have to worry about my bill being incorrect. I wonder if it was a bad idea to sign a 2 year contract... have you tried to get your bill fixed?

I just called and spoke to an agent in their billing department. When she looked at my order details, the price shows as $124.99 instead of $80. I told her that I confirmed with another agent this morning before the installation. She said that some other customer called today with similar issue and she referred her to the supervisor. She took my name and number for the supervisor to call me. She also gave me the email address of the supervisor to send the screenshots of my order. She was very apologetic. I just emailed the screenshots along with my order details to the supervisor.

I was also told that I have 30 days to cancel the service if I desire so without any penalty. However they will charge prorated charges for the number of days I have the service within 30 days. I will post back after I hear from the supervisor. The agent thinks they should honor the price since I have a proof with screenshots of the order.

Here's my response I received. My order showed $85 and the confirmation email showed $129.99! I emailed the billing dept ...

Thank you for choosing Verizon. I have received your email dated 01/22/2013 regarding your recent online bundle order rates. I apologize for any frustration or inconvenience this has caused. My name is xxxxxxxxx, and I will be happy to assist you.

We apologize for the delay in our response and regret any inconvenience to you.

I completely understand your concerns regarding the discrepancy in the charges quoted versus the confirmation email and sincerely apologize for the difficulties you've experienced.

We were just advised of this issue yesterday for all customers that placed orders for the Ultimate TV and 75/35 Internet bundle reflecting the incorrect bundle rate.

Our management team and web site developers are currently working on a course of action to resolve this issue for you and our other valued customers that were affected by the incorrectly quoted charge.

If necessary, we will be happy to switch your service back to your previous bundle; however, I recommend waiting to do so until a resolution has been devised.

I will be taking care of this issue personally on your behalf and will notify you as soon as I find out anything regardless of the outcome. I have also made extensive notations on your account as to what has transpired.

Although additional follow-up is needed, it has been my goal today to address your concerns related to your bundle rates. I hope I have succeeded in meeting that goal. In the meantime, if you have any other questions, please let us know. We look forward to serving you.
Thank you for using Verizon. We appreciate your business.

Sincerely,

xxxxxxxxxxxxx
Verizon eCenter

I got the "My supervisor will call you within 48 hours." Meanwhile, I'm being charged almost double what I signed up for....

i just called verizon. i told the rep that i signed up for 80, but today received an email stating that it's 124. She went in my account and do some adjustments, she confirmed that my bill will be 80, and was sorry for the frustration. So guys if u sign up last few days when this glitch was going on.....U good to go. This got to be the slickest deal ever......be patient and keep calling till u get to a right rep....good luck

Quote from edged : I got the "My supervisor will call you within 48 hours." Meanwhile, I'm being charged almost double what I signed up for....

I received a similar response but was told I have to follow up with them... Doesn't look good.

Quote from thelark : well the speed update is certainly working nicely!

What did you use on that? I can't get speedtest.net to come back with the 80s for download. But if I use others, I get the 80s back, like speakeasy or the Verizon test.

Quote from blueiedgod : Log into your Verizon account and download the "speed optimizer" it will change the settings on your NIC on reboot.

Thanks for that tip.

Is everyone who ordered this seeing the increase? I got 2 different stories from VZ. An online chat rep told me $144 while the phone rep said that it was $90.