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Symantec Rebates - "Your rebate request did not pass our audit process"

ryanm2890 30 January 24, 2013 at 03:46 AM
Hello all,

I recently received invalid notifications on 3 Symantec rebates (more should be coming) all giving the reason "Your rebate request did not pass our audit process". I'm assuming this is 1 product per year thing that McAfee does (or did?) but it says this nowhere in any of the fine print on any of these Symantec rebates. I've contacted parago about this and I waiting for a response but I thought I would start this thread cause I'm sure other people will be in this same boat. If anyone else has any experience with this "invalid reason" or is in this same boat with Symantec, post you experience.

The offers I'm officially having this problem with are:
13-43642
12-41409
13-43641

P.S. first post so go easy on me

Community Wiki

Last Edited by Bdubslawman April 23, 2013 at 02:39 AM
This does not appear to be affecting common-average-everyday, 1, 2, 3 products a year type users enough to cover a large household & extended family's devices. - The audit according to Norton is the result of excessive number of MIR's leading them to assume/believe those people are reselling. You may choose to not reward a company that does this, however if you read the thread you will see that some people claim 50, 100 Norton rebates a year.


If you've been screwed by this, take your case public and shame the rebate processor. Write up a concise report of the problems and email it to tips@consumerist.com - it's owned by the Consumer Reports guys. If they publish it, you'll probably get resolution very quickly from Parago/Symantec. They don't want/need the bad press, especially since their rebate processing used to be amazing.

Also, dunno if it's still valid, but the CEO of Parago is Julie C Spottiswood of Plano, TX, and her number is/was (972) 403-7485 (her older number from 2008 is/was (972) 538 7200) if you want to try that. Someone else who had issues called and get resolution quickly, according to their post. If anyone tries it, post if it's still valid.


AVOID ALL NORTON REBATES AT THIS POINT UNTIL REABTES ARE NOT DECLARED INVALID DUE TO AUDIT ! SUBMIT AT YOUR OWN RISK.

If Symantec can't be trusted to honor a rebate, how can they be trusted to secure a computer?

Also if your from Pennsylvania please let the Attorney General know what's going on here http://www.attorneygeneral.gov/Complaints.aspx as Parago was sued and just had a settlement with the state of Pennsylvania less then 2 months ago


So far these rebate numbers have been reported invalid by users in this thread:

12-33781
12-33782
12-33641
12-33643
12-33644
12-33646
12-33761
12-35281
12-35282
12-35283
12-38982
12-41403
12-41409
13-43642
13-43641
13-45101
13-45341
13-45383
13-45401
13-45402
13-45403

605 Comments

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#3
Quote from ryanm2890 View Post :
Hello all,

I recently received invalid notifications on 3 Symantec rebates (more should be coming) all giving the reason "Your rebate request did not pass our audit process". I'm assuming this is 1 product per year thing that McAfee does (or did?) but it says this nowhere in any of the fine print on any of these Symantec rebates. I've contacted parago about this and I waiting for a response but I thought I would start this thread cause I'm sure other people will be in this same boat. If anyone else has any experience with this "invalid reason" or is in this same boat with Symantec, post you experience.

The offers I'm officially having this problem with are:
13-43642
12-41409
13-43641

P.S. first post so go easy on me
Same happened to me as well. This is the first time I'm having problem regarding Norton rebates. I think they have started to getting stricter on multiple submission over the time. And this time, they are not even willing to budge at all. They are not even giving any reason beyond that "Symantec has not given authorization for your rebates"

I think fun is over for me.
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#4
I just got my first rejected rebate with that same audit message. My eyes popped open. They're following in footsteps of McAfee. Looks like no more purchasing Norton...

Similar thing happened with Kaspersky. I don't think they state the limit 1 per year term on their rebates. A couple of my submissions never made it into the system so they asked me to fax in my photocopies. I didn't hear back from them for many weeks. Finally I called in and they said they're auditing due to the number of submissions. So it sounds like I won't be getting those rebates back. They're starting to look at the number of submissions you have and assume you're reselling based on that so they reject the rebates. I think that's wrong though because they can't assume that. I just love to buy free after rebate stuff to pass out to friends and families. But if they won't send the money back, I don't know what we can do...
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#5
I am glad that I don't have any Symantec rebate pending. My last one came in a week ago for the NIS/NG/NSW combo pack. I usually do 2 N360 and 2 NIS rebates per year. I guess now I need to track my rebate history better. Anyway, I still have 4 unopen NIS (3U) license and 3 N360 (3U) license that would last a few years.
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#6
I received the same invalid message for my norton triple bundle from frys a few weeks back. It seems that if they really want to do a once per item limit, they should state that on their rebate forms.
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#7
Looks like another one of my pending rebates fell into this "audit" and I still have another two pending. I'm gonna go contact them in a few minutes but it that doesn't work, we should try to contact the retailers. It is in their best interest to keep us happy and could apply some pressure.

If we meet the rebate requirements, we should get the rebate back, plain and simple.
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#8
I don't think people got paid for their McAfee rebates
When I see this, I just cross my fingers to get the pending ones they approved earlier and tell myself to not buy their products again
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#9
I already contacted them this morning, and they were not at all helpful. They told me they didn't know why symantec invalidated it and they would send it for review which would take 7-10 business days. I have my Norton antivirus which just came in the mail from frys and I am trying to decide if I should just send it back or do the rebate anyway, hoping all this will be resolved. This is such a disappointment to me because symantec rebates were always so easy, and quick to get back, with usually only a 3-4 week turn around. Blurg!
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#10
Quote from picklesk View Post :
I already contacted them this morning, and they were not at all helpful. They told me they didn't know why symantec invalidated it and they would send it for review which would take 7-10 business days. I have my Norton antivirus which just came in the mail from frys and I am trying to decide if I should just send it back or do the rebate anyway, hoping all this will be resolved. This is such a disappointment to me because symantec rebates were always so easy, and quick to get back, with usually only a 3-4 week turn around. Blurg!
I'm hoping they messed something up with the rebates since this was the first batch of rebates in 2013. I should be receiving my antivirus tomorrow and I think I will hold on to it and then return it if these things don't get cleared up. I'm gonna contact Frys and see if I can get them to intervene and stop doing symantec rebates if this doesn't get resolved.
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#11
Quote from picklesk View Post :
I have my Norton antivirus which just came in the mail from frys and I am trying to decide if I should just send it back or do the rebate anyway, hoping all this will be resolved. This is such a disappointment to me because symantec rebates were always so easy, and quick to get back, with usually only a 3-4 week turn around. Blurg!
same situation here. I think I'm just going to return it rather than getting another rejected. I didn't bother contacting the rebate center, expecting exactly the response you received. The rebateshq people will act dumb and point fingers to the manufacturer. Same thing with iolo rebates - I get an email saying rebate being processed but in a day or two, it'll turn to say invalid due to missing upc or missing receipt (what a lie). rebateshq will tell me they're not allowed to change the record and to contact iolo. iolo will tell me to contact rebateshq. the way they do business is messed up.
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#12
Is everyone who is getting rejected buy the triple bundle in December and or Thanksgiving as well? Did anybody get rejected that didn't buy them earlier? If everyone is getting rejected for this rebate, then I feel that there may be a glitch and I would be more hopeful. If only the people who already bought is in December and or Thanksgiving are getting rejected, then it doesn't look so good. I bought them all three times, as well as all their other software that was free after rebate.
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#13
Quote from picklesk View Post :
Is everyone who is getting rejected buy the triple bundle in December and or Thanksgiving as well? Did anybody get rejected that didn't buy them earlier? If everyone is getting rejected for this rebate, then I feel that there may be a glitch and I would be more hopeful. If only the people who already bought is in December and or Thanksgiving are getting rejected, then it doesn't look so good. I bought them all three times, as well as all their other software that was free after rebate.
I also bought the bundles all the previous times. I'm still hopeful that its a glitch, maybe just wishful thinking but the timing (first batch of rebates of the year) is suspicious
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Frys FAR deals searcher
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#14
For those of you guys posting Invalid rebate status, can you list the rebate # and store as well as product name NIS, Norton 360 and so forth?
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#15
Quote from Superocean View Post :
For those of you guys posting Invalid rebate status, can you list the rebate # and store as well as product name NIS, Norton 360 and so forth?
Norton Internet Security 2013/Utilities/Ghost Bundle - Frys.com - 1/11/13
13-43641 - $50
13-43642 - $25
Norton Internet Security 2013/Anti-theft Bundle - Frys.com - 1/13/13
12-41409 - $40
12-41403 - $30
All have come back as "Your rebate request did not pass our audit process"
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