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Symantec Rebates - "Your rebate request did not pass our audit process"

ryanm2890 30 January 24, 2013 at 03:46 AM
Hello all,

I recently received invalid notifications on 3 Symantec rebates (more should be coming) all giving the reason "Your rebate request did not pass our audit process". I'm assuming this is 1 product per year thing that McAfee does (or did?) but it says this nowhere in any of the fine print on any of these Symantec rebates. I've contacted parago about this and I waiting for a response but I thought I would start this thread cause I'm sure other people will be in this same boat. If anyone else has any experience with this "invalid reason" or is in this same boat with Symantec, post you experience.

The offers I'm officially having this problem with are:
13-43642
12-41409
13-43641

P.S. first post so go easy on me

605 Comments

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#571
Don't know if I'm a "professional rebater" or just a "rebate-aholic", but I've done and documented $23,000+ in returned rebate money over the past 13 years. Clearly Symantec is on to some of us who purchase and auction/sell/trade/exchange the items for something else or cash. In a way, it will make me a smarter rebate player because I shouldn't be wasting the same amount of time on a low value rebate, when a $50 rebate item generally have more value on the "after-market". 20 of the $50 rebates gets me to $1,000 in a year. Although they say on some new rebate forms that they go by "submitted date", where does that put the ones that come over the holidays in one year, but don't hit their inbox till January of the next year. May require some legal action and Symantec may be forced to reveal our "Total Submitted Rebates this Year" on their status site. The bummer is that some retailers will do less business in total, because not all people want to purchase a product that's "free after rebate" because they don't like the hassle, the waiting, and the mistakes rebate processors make. Which is why so much stuff sells at various online sites noting "UPC removed.......". If it ain't broke, don't fix it. Rebates have allowed the detailed among us to become nice middlemen. Too bad for Symantec, thought they were smarter. Oh, and I just checked, at 17 Norton rebates this year in April, I'm only at $585 dollars, so I will tap out at most with $735 when I hit 20 rebates submitted. Been fun Norton, guess we'll see you again in 2014 and I'll focus the rest of the year on your competitor's products.
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#572
They also stopped the ability to request a check to replace a rebate card.
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#573
Quote from herethereanywhere View Post :
They also stopped the ability to request a check to replace a rebate card.
How many times did you try? I've had to ask two different reps when I did my last one at the beginning of March.
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#574
Quote from bb182 View Post :
How many times did you try? I've had to ask two different reps when I did my last one at the beginning of March.
I tried multiple times in the last week. They all told me that this option has been discontinued.
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#575
I just prepared all my letters to the corporate offices of all the manufactures using Parago with rejected claims for me. I will be filing small claims actions against each one by the end of May should rebates not be paid. I have all the proof I need that terms and conditions were met, including all the boxes of unopened software.
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#576
Quote from rebateblahblah View Post :
I just prepared all my letters to the corporate offices of all the manufactures using Parago with rejected claims for me. I will be filing small claims actions against each one by the end of May should rebates not be paid. I have all the proof I need that terms and conditions were met, including all the boxes of unopened software.
Other than Symantec, who are the other manufacturers who are denying rebates? Hopefully you can share so we can all be aware of potential issues.
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#577
Quote from Cagnotte View Post :
Other than Symantec, who are the other manufacturers who are denying rebates? Hopefully you can share so we can all be aware of potential issues.
Anything Parago.
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#578
Quote from rebateblahblah View Post :
Anything Parago.
Agreed. I stopped Parago rebates completely once the symantec debacle began. Never EVER do Avanquest / Nova / Berlitz rebates. Kaspersky thru status-now seem to be okay, but I've stopped them as well. I'll be monitoring others experiences for a few months before I resume any rebate activity.
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Frys FAR deals searcher
2,794 Reputation
#579
Got all of my Symantec today. Felt like i hit the jackpot with my symantec and bitdefender rebates.
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#580
Quote from rebateblahblah View Post :
Anything Parago.
You are left with very few rebates to do.
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Specifics Bob!! Specifics
2,330 Reputation
#581
Quote from baonguyen312 View Post :
We don't need to contact California State Attorney General. To me it's useless the same likes BBB as many SDers mentioned. I just contacted Frys, and all of my 6 Rejections went to valid after 6 weeks.
There is a HUGE difference between a SHADY company that is run for profit as a pay for a better score, otherwise you maybe given and F because you didn't pay. Sound like a reputable watch dog company? vomit
And the State's Attorney's General (office of) or the FTC or if your state hasn't slashed the tax budget for/if they have a consumer protection arm.
Those agencies have the rule of law and an actual stick with which to whack bad companies with via the court system should the case get elevated to that. The BBB is a toothless money grubbing fake rating agency. Think reseller ratings except in the hundreds of millions of dollars every year.

Most people still think the BBB is a governmental agency it's not.
PAY TO PLAY: ABC News (20/20) November 2010 - here is the REAL BBB. In an attempt to whitewash the situation they have expelled the California branch These articles USED to come up on page 1 of google, but BBB has flooded google with 3 or more pages of internal Bullshit links that cover a lot of this $#i+ up.
Watch the Video(s): or at least read the article
http://abcnews.go.com/Blotter/bus...d=12123843
http://www.dailyfinance.com/2011/...y-for-rat/
https://feefighters.com/blog/the-bbb-is-a-scam/
http://www.ripoffreport.com/bette...-eq4fb.htm
http://cincinnati.com/blogs/tv/20...0-tonight/
http://www.nytimes.com/2011/03/27....html?_r=0
HAMAS - gets an A rating... http://www.motherjones.com/mojo/2...rating-bbb
http://www.rd.com/advice/saving-m...ss-bureau/
http://customer-service.knoji.com...u-ratings/
http://www.lasvegassun.com/news/2...rating-ci/
http://voices.yahoo.com/better-bu...32856.html
http://www.themoversnews.com/2010...still.html


Here's the Whitewash in the TIMELY almost 2 1/2 years after the ABC investigation
http://business.time.com/2013/03/...bad-grade/
Video - http://www.youtube.com/watch?v=4QUuTM4VhrE


P.S. Not saying NOT to try them, however they have NO REAL POWER OF LAW, unlike the Attorney's Generals or a Small Claims court... but IF they add any heat might as well take advantage of it. Just know who the BBB - a paid & pay for play ratings company is (wish I had thought of that).


Quote from papoono View Post :
Are you specifically talking about $600 worth of Norton rebates ? If so, are the reject statuses being returned as "Your rebate request did not pass our audit process." ?
In reading some things people posted I learned about people using rebates in order to reach a certain spending amount on their credit cards? I was wondering is that in order to keep them Free or to get the perks/rewards? And is that what you were/are doing or is it for Staples rewards or ? Thanks for the replies from one & all regarding.

Quote from tuckerz View Post :
Received my two whole denied rebates today.
I'm done with Norton for 2 reasons.
1) They jerked me around and only budged when we filed complaints with the Attorney General and probably they knew they were wrong in the way they were enforcing. As a courtesy my a**,
2) I found out that I like Kaspersky much better.
Be cautious with Kaspersky or any rebate company at this point is the overall lesson to be learned from this.
I think this is better thought of as a pendulum swinging event, a correction in Norton's eyes. I had no idea Norton was being so utterly stupid in allowing that many rebates, as others have pointed out their seems to be an OBVIOUS disconnect between them WANTING to move a lot of products (otherwise again they would simply say limit of 1, or limit 2, or limit 3 of these rebates per household calender year Jan 1 - 2012 thru Dec 31st 2012. So they clearly want to be able to move large quantities but NOT as many as some here had done. YET, maybe they don't want to encourage those that only do a few rebates to think bigger because adding the limit 20, or $1000 value per year if that's truly the internal limit now ?what? might encourage more people to take advantage?!? otherwise they again would/should/could add the language.
This could easily be the Peter Principle the $#i+ headed morons floating to the top at Symantec, I think that's less likely as they hoped in 1999 mentality pre-internet days to quietly deny people and hope that they just accepted this and thus made more money for Symantec. An obvious BETTER option in the interest of night hurting their brand (after really changing/improving their product in 2009) would have been to have sent out letters to those the system flagged saying, an excessive amount of claims were filed..., current claims filed complying with the terms on the rebates with be validated but no additional claims for XYZ period will be processed.

The number listed 50-60% for people failing to file MIR's was true a decade ago, but TODAY it is high especially when you factor in the large number of resellers who are. A lot more savvy SD'ers (et. al. the deal sites) have learned how to make budgets in this economy work and that means not throwing away money in MIR's. This SMACKS of a company fed up with it's shrinking profits from a ONCE very successful MIR --> ##% people failing to fill one or both rebates out.

There are still benefits to Norton and I'll continue to use them as before with one change. I've always used a separate email for MIRs than the one I register their products with; I will be changing them to one & the same. WHILE what they did was completely wrong & EASILY avoided by simply adding language to their rebates prohibiting large purchases as we've all discussed above and in the previous deal threads, they didn't do that... I was quite shocked at how many rebates some of the people in this thread claimed to be doing, and YES I do feel like that's wrong not legally but (personal opinion & it's a selfish one, I want my MIR software to continue & I other products and I don't want what I perceive as an abuse to happen that puts that into risk - end Soap Box ).

Symantec rebates are very fast rebate payment. Kaspersky, is my preferred security software suite as I've written about many times the reasons why, Norton's products are more turn key and easy for novices to get decent fast protection. (WHILE I have never been denied a MIR by Kaspersky, it has become in many cases THE SLOWEST REBATE PROCESS TO DATE). There are varying factors as to when you file your rebate & what they are doing with the money - sometimes you get lucky timing & it's mailed back in around 30 days but I've been trying to pin down dates and patterns to no avail for the last 5 years. Having money tied up for 3-4 months with some uncertainty as you have heard for volume users in this thread regarding Kaspersky Audits should give you reason to pause as well and think maybe the golden age is over. Still going to use MIR's but not as many as people want / have been doing.
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#582
Quote from reminbi2000 View Post :
I used to do more than 150 Norton Rebates every year but nearly stopped doing this early last year to find free time to enjoy life. Guess that was a good decision!
It's abuse like this that makes it difficult for us that do one a year.

And don't deny that buying 150 and reselling them is abuse.
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#583
Quote from Questar View Post :
It's abuse like this that makes it difficult for us that do one a year.

And don't deny that buying 150 and reselling them is abuse.
150 is abusing Symantec. But it is still not difficult in the least to do one a year even now, so it hasn't affected you at all it would seem.
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#584
Been receiving my total rebate for Norton Internet Security (usually the triple packaged with Utilities and Ghost) every year for I don't recall how-many years. I watch for it to come up on Slickdeals for Fry's.com. Never ever had a problem. Just received the 2013 Visa cards, $25 & $50, for a $74.99 purchase. The NIS is good for three computers.

Of course I only go for one a year, unlike a few of the posters above.
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#585
Has anyone sold any antivirus software to someone in Pompano Beach, FL? I was recently denied a Norton rebate for a reason of having exceeded $1k in rebates (I am not even close at only about $350 for the year) or violating unspecified terms and conditions. I called Norton and they cannot provide any additional info on why I was denied so I started checking my sales. A Google search of the person who bought from me in Pompano Beach, FL shows that he has his own private investigation firm. Did Norton hire a private investigator to track down resellers?
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