Famous Brand 25" 5ms LED Monitor refurb $155 shipped

Good find and good reviews indeed - I'm in for one!

25 inch monitors are actually hard to find, and 27 inch monitors are too big for some people's preference. Amazon just jacked up their price to $262

The price on this item has just been lowered to $155, expires today.

Quote from mitchflorida : The price on this item has just been lowered to $155, expires today.

Be thankful you missed that "great deal". I wasn't that lucky. I ordered it on the 31st, and it arrived on the 5th without a power supply brick, cord, or vga cable. "No problem, " I said to myself. "Accidents happen and this is Newegg. They will reconcile this quickly." Years ago, that would have definitely been true, but not now. Instead of just opening a monitor on their end and sending me the replacement part, they offered me the power cord and vga cable ONLY. This is a monitor that requires a power brick to operate so that was a totally useless solution. And they absolutely refused to just open a monitor on their end and send me the replacement parts. Then they tried adding insult to injury and suggest that I contact the manufacturer for support. The manufacturer's link that is provided on Newegg's site leads to a blank page, the email is unreachable, and the phone number is disconnected. This means that Newegg must have done business with some shady supplier and is trying to pass this shady deal off to their formerly loyal customers. After several attempts to chat on their website that never seemed to connect like they did in years past, I called Newegg directly. The first time, I was told that if they had the parts in the warehouse, they would get back to me in 2 days or to contact the manufacturer for support. I had to inform THEM that there was no manufacturer support on any of the contact options they provided. Then she tried telling me that refurbished items may not come with all the parts that come with new items. I pointed out to her that it was not mentioned on that product's images and the brick could plainly be seen. This wasn't some optional component, it was a REQUIRED one. Not being satisfied with that, I called back the following day. That was when I was sent an email informing me that I had the no power brick option or to RMA the monitor. Of course I chose the latter since they felt that opening a box that was already at their location was some impossible task. Six days later, I was finally able to get the monitor to the UPS store because of some of their ridiculous return procedures that I luckily saw before I returned it. And if I am LUCKY, it will be at least a month later that I will actually be able to turn the monitor on for the first time because they absolutely refused to cross ship the new one. One reason I am posting this on every site I can think of is to negate any "all parts weren't returned" crap that they may try when all the parts were never sent. This one incident has sullied several years of positive relations with Newegg. I can never just quickly recommend them to other people again as I have in the past because somewhere along the line, they forgot who made them the "brand" that they are today. Wish me luck that the replacement monitor has no issues whatsoever.

You poor thing. I got mine and absolutely love it.

Quote from mitchflorida : You poor thing. I got mine and absolutely love it.

Yeah, it seems like I am the only person that got a bad one. It looked fairly new on the outside. The only thing I saw was a small scratch on the stand. But when I was getting ready to start hooking it up, I noticed that there was no power supply or cords in either of the cardboard sections of the box. I've been with Newegg since 2003 and had to return a non opening Lite-On drive. They accepted it, no hassle at all, and even sent me a newer model at no extra charge. That made me extremely loyal to them because I knew they stood behind their products. But the low level of customer support they gave me this time was an eye opener that if things don't go right with your order now, you are going to be truly disappointed. I judge a company more by how it resolves any issues that may occur more than by the amount of things it does right. As far as I'm concerned, Newegg has soured me being able to just recommend them to anyone. The reason is that the vast majority of time, their service is flawless. You pay for something and it is usually leaving the warehouse that day or the next day. However if I recommend them to someone and they had an issue, their ability to resolve that issue has become subpar. And the person will be angry at me because I had recommended Newegg to them.Having to wait an entire month before you can turn on a monitor for the first time is ridiculous and unacceptable. The funny thing is I had ordered a refurbished Dell SP2309W from one of their outlets. It arrived the same day and had issues as well with a lower right part of the screen looking yellow/brownish when the screen is white. I contacted them and they told me I had the option of keeping it and getting 53 dollars refunded or sending it back and getting a full refund. I chose the former option since it is only really noticeable on a white screen. They had the money back into my account within 10 minutes. I've heard Dell horror stories for years with their products, and many were well deserved. However, now I know why people continue to go back to them. Their service when something does go wrong is superb.

I think you are really going overboard. LOL

In fact I called NewEgg up to get a $5 price match and they gave me a gift card in that amount. Even Amazon doesn't do that for customers. Take a deep breath and relax. You will survive this ordeal, I am hoping.