It seems that this comes up in every thread. Would you really take the chance of sending a hard drive that's more than a few months old back to customer repairs for a new hard drive if you had loads of personal information stored on it, with no chance of erasing it?
When it comes to hard drives - forget warranties. The only warranty that's worthwhile is the one someone mentioned in a previous thread when this came up. The manufacturer (probably after sending some software) asks you to send back the results of a few tests to show the drive has crashed and then just sends a replacement drive.
In order to protect your privacy and other interests in data, you should delete all data, or as much as possible, prior to returning any product to Seagate. Seagate realizes, however, that you may not be able to erase certain data on returned products. In any event, Seagate will take the steps described in this statement to protect the physical security of such products and, if applicable, overwrite data as early as possible on products recertified by Seagate.
The Seagate repair process ensures that all data is overwritten in a way that exceeds the appropriate U.S. Government specifications. Seagate's process of media sanitization may be considered an advantage among those in the health industry user community (e.g., HIPAA, the Health Insurance Portability and Accountability Act, April 2003, which enforces patient data privacy and confidentiality), the financial community, the government user community, and other users that deal with sensitive data.
Notice the line about products recertified by Seagate. That means their first intention is to repair the drives for resale as refurbished drives. What do you think the chance is that no one in the process will perform a dos dir command or check Windows Explorer to see what files are on the drive? I just perused the FAQ's on this, but I didn't see any mention of bonded employees with supervisors ensuring that no repair tech is copying data.
The only safe way to return a hard drive under warranty is in pieces.
Last edited by hilaryshotlips; 01-27-2013 at 01:42 PM..
No way will I forget warranties. Most hard drives I've had failed have failed within a year. I don't care what information is left on the drive, I don't have anything to get anxiety about so if the drive dies I'll send it in and get a newbie.
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