AT&T Uverse Internet 18 mbps, $28/month for a year

My personal experience:

I never do any personal business with AT&T, whether it's for UVERSE or mobile service.

I deal with their business side circuit provisioning at my job. They can install a T1 incredibly fast, but they never can get the bill right (billing $15,000/month instead of $160.00 for example).

Instead of just billing what the quote or contract says that you sign, they have all these weird codes that are required on the order because of their antiquated billing systems.

The process to get it corrected makes you want to eat a gun. You have to send in a spreadsheet that contains countless fields that need to be filled in. The spreadsheet actually has two separate tabs explaining what the fields are.

They have a handful of different billing systems, and as I've said, all are antiquated. Their internal departments don't work together to resolve customer complaints so you end up having their collections department demanding money while the billing department is still working to correct erroneous charges.

Oh - and some of the people I work with belong to the union so they are not in a hurry to do any work except deny claims in order to make sure their queues are empty.

The only real benefit is that, on a rare occasion, the apathy and incompetence leads to under-billing or duplicate credits.

/endrant