AT&T Uverse Internet 18 mbps, $28/month for a year
Thread DetailsLast Edited by drewman May 16, 2014 at 02:28 PM
Download Speed up to 18 Mbps
$28 per month for 12 months (1 year contract)
A few days ago my last 12 month promotion expired, so I was going to be charged $46 for Uverse 6 mbps service (HSI Elite). For the last 12 months I had received $10 off per month.
I called AT&T Customer Service (800-288-2020) to see if there were any new promotions. At first, I was told the only deal they could offer me was $15 off for a year for the current plan with a 1 year contract, which would come out to $31 a month. Not a bad deal, but I can get about the same price with Charter with about 3X the speed.
I decided to press more, so the rep ask her manager to see if there were any other deals. She found a deal for 50% off the HSI Max Plus (18 mbps) for a year, which is normally $56 a month.
Here are the order details from my account:
AT&T U-verse High Speed Internet
SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term Active -$28.00
AT&T U-verse Internet 1 Active $56.00
Note that there is an early termination fee of $180, which decreases a certain amount with each month of service. There is a cap of 250GB per month, which may not be sufficient for some users. Apparently the cap has been present for a few years, but has never really been enforced at all.
If you're curious, I'm located in the Los Angeles area. BTW, don't bother doing an online chat, those people are out of the country and have limited access to promotions. When I called the number, I got someone who actually is located in the US.
I only have Uverse for internet service, so it's an unbundled deal.
-- update 10pm PST 1.30.13 -- some more details
I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.
--10:25 am 1.31.13 --PLEASE list in the wiki what deal you are able to get, with the cost and terms of it and also the area that you are in. This may be helpful to those trying to get a similar (or better!) deal.
--10:22 am 2.27.13 -- About a month later and looks like this deal is still going strong. Persistence is key here- a few calls may be necessary to finally get a rep who will offer you this deal. The rep may have to talk to a supervisor. May just want to talk to retention first so you don't have to deal with the 1st level reps.
--10:47 am 4.4.13 -- Deal is still active. Just checking in.
--11:08 am 8.12.13 -- Deal still active. 200,000 views!
--10:13 am 3.28.14 -- My year promotion expired. Back to renegotiating a new deal. Will let you know how it goes. Closing on 400k views for this thread. Had no idea it would generate this much interest.
--2:29 pm 5.16.14 -- My current promotion is 24 Mbps for $33/month, 1 year with ETF Existing customer.. Retentions rep had to have supervisor authorize this promotion. Got this promotion on 5.12.14
link for reference
This may be helpful to those trying to get a similar (or better!) deal.
- Ann Arbor, MI Internet Only 18mpbs 12 month contract. $28/month. Called 800 number, asked for manager to "keep me as a customer". Upgrading speed from 6 to 18 mbps allowed for waived equipment and installation fee. Deal not good on 12mbps. (Called Feb 2014)
- Arlington, TX $65/month for 12 months. Includes 24Mbps and U-verse voice unlimited. This price is before taxes. Existing customer. No Contract. (Called on 4/17/2013)
- Atlanta, GA 18mpbs 12 month contract. $28/month (had to go through 3 people...30 minutes total)
- Atlanta, GA : $25.50/month for 12 months , 12 mbps (7/3/2013?). Success on first try via "Internet cancel" option. Mentioned Comcast offer. ($29.99 for 20Mbps
- Atlanta GA $28/ month for 18mbps for 12 months (6/25/2013?) Dry loop, Success after 3 rd try. First two agents would not budge, so 3rd time's a charm
- Katy, TX - $29.95/mo for Uverse 12 mbps internet only 1yr contract 2/9/13 (I am not in an area that has TV service); Has $180 cancellation that drops $15 a month; No cancellation if you move outside Uverse area. I am an existing customer, when my last promo ended it jumped to $49.99 for the 12 mbps internet only so I save $20 a month. I called saturday morning at 8:10am went to Uverse Internet Cancellations and was on hold for 25 min. (R81984)
- Austin, TX $106 plus tax for U300 and 18Mbps with 1 yr contract. Existing customer
- Austin, Tx $130/month for triple play (18 Mbps, U300, unlimited nationwide voice) for a 1 year term; been a customer for a bit over year. Took 2 calls to the retention line before getting this deal. I think it routed me to the Midwest service center and they had pretty good customer service. They even credited me back the difference to when my previous contract expired. That being said, can't wait till Google Fiber gets here! At the very least should make for more competitive rates.
- Austin, TX 18mbps 12 months contract @ $28 (1 call, but asked the rep to consult manager when they couldn't find the deal), but darn the equipment fee!
- Austin, TX 18mpbs 12 month contract. $28/month (upgraded existing 3 year old account)
- Austin, TX 50% off 24mbps for a year for $33 a month, no modem fee.
- Austin, TX - $80 a month for 12 Mbps and U-200 TV for 12 months, no HD Technology Fee but $7mo for 2nd TV. Plus $200 Visa gift card (NOT an existing customer but said "Cancel Service and got routed to Resolution Center, which I guess has extra discounting powers)
- Austin, TX got upgraded from U200 and 6mbps @ $147/month to U300 and 12mbps @ $112/month for 12 months!
- Austin, TX New customer sign up - U200 w/ HD, 2 receivers, and 12mbps @ $64 a month and no setup fees
- Austin, TX Gigapower (1000mbps) and U-400, $147/month (after tax) for 36 months with 12 month commit
- Birmingham, AL $25.50/mo for 12Mbps (all I needed, could've had 1/2 off 18Mbps for $28) w/ 1 yr contract - 3/23/2013?
- Birmingham, AL $28/mo for 18Mbps w/ 1 yr contract. Also got $5/mo off my UVerse phone bill. Talked to Nashville call center - 10/11/2013
- Birmingham, AL - 18Mbps for $34 with 12 month contract (11/04/13)
- Burbank, CA $33 per month for 24Mbps with a 1 year contract or $15 off $66 with no contract for AT&T U-verse High Speed Internet Max Turbo 24Mbps + $2 modem lease
- Castro Valley, CA $28/month for 18Mbps w/1yr contract. + $100 credit (current U-Verse subscriber) - 3/2012(?)
- Castro Valley, CA $28/18Mbps/12mo. Called CA/Nev, said thinking of cancelling, trfd to Rententions right away. Offered me $33/mo first, I asked for $28/18Mb, got put on hold "mgr offer", 5min later offered and accepted. 10/17/13
- Champaign, IL Internet Only 18mpbs 12 month no contract. $37.5/month with $50 bill credit. Called 1-877-377-0415. Used a $19.99 Xfinity coupon, wanted to cancel. 9/15/2014
- Charleston, SC (07/29/2013): Was offered $15 off my current plan (12Mbps), asked if something better was available at the next tier up and was offered $28/mo 18Mbps plan for 1 year.
- Charleston, SC (07/31/2014): Had to call several times and was offered $15 off my current plan (18Mbps) every time. I asked if something better was available and they wouldn't budge until I said I would consider switching to a competitor. Was able to renew 18mbps at 50% off $30.50/mo with 1yr contract.
- Chicago IL -24Mbit $33/mo with 1yr contract and ETF. After initial shot down from rep was able to get $33/mo for Turbo 24Mbit with $180 ETF with 1yr contract. Keep pressing until you get something out of them, especially since they are jacking up prices lately. Was on $43(now $46) Max Plus 18Mbit plan for few months after promo expired.
- Chicago, IL - $25.50/month for 12mpbs for a year with contract! (8/05/2013?)
- Chicago, IL - $30.50/month for 18mpbs for a year with contract! (1/08/2015?)
- Chicago IL - $38/month + $2 equipment rental = $43 total (don't know the math) with one year contract (spoke to retention and that's the best they had for the area)
- Chicago, Northwest suburb (central lake county) - 18 mbps for $28 w/ $6 modem fee for 1 yr contract w/ $180 ETF.
- Chicago (West Loop), IL - 33$/month for 24Mbps for one year. All modem/installation fees waived.
- Chicago, IL (Portage Park) $29.95/month for 18mbps (max speed at address) All modem/installation fees waived.
- Columbus, OH - 18Mbps for $28 with 12 month contract (11/23/13)
- The Colony, TX - 18Mbps for $33, modem fee included, simply called and asked for a lower price and better speed (no haggling), the CSR said the price is good for a year but didn't mention being under contract - (01/10/2014)
- Columbus OH - $38/month for 12Mbps for 1 year contract. Down from $53.
- Dallas, TX (4/8/2014) 18mbps 12 month contract. $31/month (mega)
- Dallas, TX 18mbps 12 month contract. $25/month (mega)
- Dallas TX- $23/month 6mbps (no contract)- since Jan. (2013?)
- Dallas, TX - $30/mo for 18Mbps for one year (08/2013) - NEW customer, Free modem, Pro Installation, & No activation [Called on AT&T # & got international call center]
- Dallas,TX $40/month for 12 months for 18mbps with no contract
- Dallas, TX $46 off bill for 12 months with contract (-$26 TV, -$10 Internet, -$10 HD-service)
- Dallas, TX (7/17/2013): $28/month 18Mbps plan for 12 months. Success on 2nd try: Response to PhoneBot: "Cancel Service", Mentioned Comcast offer 29.99, Agent's first offer was 5-10 discount, Told them my initial promo was better than their initial offer... they said they would check for a better promo and came back with the 28 dollar deal. Do not chase the rabbit though... agent shortly thereafter offered a $24 dollar internet deal if you bundled, but the cheapest bundle came out to $90+. However, the bundle deals allow you to qualify for some free gifts.
- Daly City, CA - 12 Mbps for $25/mo, No contract - 1/30/2014
- Dublin, CA $28/month for 18Mbps with 1 year contract or $25/month for 12Mbps with 1 year contract. (4/8/2013?) hold for 45mins. was told that a promotion was put into effect 4/8 for a special of 39.99 which is already 5 off the 44.99. Said that others in my area was receiving 50% off. She had to look and offered me 50% off 12 or 18Mbps aka "Manager Approved 50% promotion" Her name was Bonnie from the LA service area
- Dublin, CA upgraded from 6mbps to 18 mbps at $28 a month for a 1 year contract. CSR basically gave me a choice of $15 off 6 mpbs, or 50% off 12 mbps. I asked about 18 mbps and he offered me 50% off that as well.
- Foster City, CA 18mbps 12 month contract. $28 /month
- Foster City, CA 18 Mbps 12 month contract $28/ month (10/01/13) Called to cancel, put me through to retention. Asked if they had the $28 rate since i got an offer from comcast for $29.99 @ 20mbps. within 20 seconds the guy came back with the deal plus a new gateway to replace my 3 year old one
- Fremont, CA - Offered 12Mbps for $25.50. Asked for something cheaper than they offered 6Mbps for $23.00. Both required 1 year contract (10/24/2013)
- Fresno, CA. $25/month for 12Mbps with 1 year contract. (4/5/2013?)
- Fullerton, CA, upgraded from 12 to 18mbps 12 month contract @ 28 a month[+ existing $6 equipment fee]. Called ATT customer service and told them I was thinking of canceling for a cheaper carrier, got transferred to LA branch of cancellations, got the upgrade as well as promotion in one shot.
- Houston, TX 18mbps 12month contract. $28/month
- Houston, TX 24mbps $34/month with $100 credit to cover $6/month modem fee.
- Houston, TX - $28/month for 18Mbps, 12 month contract (5/17/2013?)
- Houston, Tx $30/month for 18mb with contract 3/8. Current customer. Comcast has a 20mb introductory offer at $29.99 I said I'd switch to. she mumbled the $38 plan and immediately asked me to hold while she looked for this deal.
- Houston, TX - $31/mo 18Mbps for one year (8/19/13). $25 off my normal rate, didn't bother to press for more.
- Houston, TX $33/month for 24mbps for 12 months (6/26/2013). Success on first try: I called cancellations, mentioned a competing Comcast offer, and was immediately transferred to a manager who offered me 50% ($33) off. I upgraded from 12mbps and the speed increase was immediate. However, afterwards, the rate on my order status page showed $21 off for $45/month. Order support chat couldn't apply the proper discount; I had to call back the cancellations department to get them to apply the discount, which showed up online after 12 hours.
- Houston, TX 4/13/2013 $28/month for 12 months for 18 mbps, free connection/installation. Existing customer (DSL - 3MBPS). Missouri Call center.
- Houston, TX (7/8/2013) : $39/month for 24Mbps - 50% off + $6/month equipment fee, which I didnt ask to be waived.
- Houston, TX (10/4/2013) : $33/month for 24Mbps - 50% off. Half off still alive in Oct. Had just come out of contract. Online chat was fruitless. Missouri Call center is where it's at. Mentioned Comcast offer.
- Houston, TX (06/08/15) had 24Mbps for $33/mo, called reg # twice and retentions twice over 2 sep days, only got offered $15 off | had to downgrade to 18Mbps for $42/mo w/ contract.
- Houston, TX $35.50/month for 24mbps for 12 months (6/19/2014). Success on first try: I called 1-800-288-2020, said "cancel", mentioned Comcast, and was immediately offered 50% off. I was already on this promotion from last year. I called a few days before my contract expired.
- Houston, TX (12/29/14) had 18Mbps for $29.95/mo. First call and a web chat weren't useful. Got connected to the retention department in the next try and they offered the 50% off promo on the 24mbps without any questions/haggles. Got it for $33/mo with 1-year contract.
- Indianapolis, IN 18mbps, "SAVE ONLY IPDSL/HSIA NO TV-$15/12 mo 1yr term ETF"
- Irving, TX - 18Mbps for $28 with 12 month contract (11/21/13)
- Jacksonville, FL $30/month for 12Mbps with 1 year contract (No install/modem fees) - 3/8/2013?. U-Verse and new customer switching from Comcast.
- Lees Summit, MO 18mbps, no contract. $26/month. Stated I would switch to cable company, and didn't want an ETF.
- Lee's Summit, MO - 24Mbps for $33, $72 credit for equipment fee - (1/2/2014)
- Little Elm, TX - $43.50/month for 24Mbps for 12 months with contract (8/06/2013?)
- Los Angeles - $33 a month for 24 Mbps for 12 months, plus a $90 credit, no other fees.
- Los Angeles, CA (07/24/2013): $25.50/month for 12 months. Called 1-877-722-3755. (Max Plus not available in my area)
- Los Angeles, CA 18mbps 12 month contract. $28/month (dopchess) Make sure you tell them the following: 1. you are a long time loyal customer 2. You're not happy with how much you are paying 3. You thinking about switching to a cheaper carrier.
- Los Angeles, CA (09/23/2013): $20.65/month for 12 months. Called 1-877-722-3755. (AT&T High Speed Internet Pro) "Promotion showed up in manager's list" according to cust rep. Super easy.
- Los Angeles, CA 18mbps 12 month contract. $28 /month (OP)
- Los Angeles, CA (02/05/2014) 12mbps 12 month contract. $25.50 /month (OP)
- Memphis, TN - - $28/month for 18Mbps, 12 month contract (6/2012?)
- Miami, FL - 24mbps 12 month contract. $33/month (Didn't offer 18 for $24. First offered 18 for $40. Pushed for better deal
- Milpitas, CA. $25/month for 12Mbps with 1 year contract. But the online order showed only 15 off ($36/month), chat with another agent, and he made it $22/month. (4/1/2013?)
- Milpitas, CA. Existing customer. Called for cancelling service, was offered 25/month 12 mb with 1 year contract + $50 off.
- Mission Viejo CA $25.50 12mbps switch from Dry Loop DSL to UVerse. Free modem/installation/activation, One year
- Monterey Park, CA (7/19/2013) :$ 24.99/month for 12 months switch from Charter after the promotion rate $29.99/month ran out.
- Naperville, IL - $28/month for 18mbps for a year (08/09/2013?)
- Novi, MI - Dialed 3 for cancellation, asked for MANAGER (regular reps can't sign off on this) special 50% of u-verse internet (he said it expires 1 Jan 2014), got the $28/month for 1 year for 18 mbps (10/09/13)
- NH, CT, 12mpbs 50% off. $25.50/month. Called East Coast # listed below. Rep asked manager about promo came back with this offer. No additional credits.
- Oakland CA $25.50/month for 12Mbps with 1 year contract. (03/07/2013).
- Oakland, CA $28/month for 18Mbps on 12 month contract. Pro-rated $180 etf. Also offered $33/month for 24Mbps which I can upgrade to at anytime and just pay the difference.
- Oakland Park - 18 Mbps (modem fee included) + U300, 4 Receivers & HD for $115/mo, 12-month contract - 01/20/14
- Orange County, CA - $101/mo + tax for TV (U300) and Internet (18Mbps) w/ 1yr contract. Existing customer. (Called on 6/7/2013)
- Orange County, CA 18mbps 12 month contract. $34 /month ($28 Service + $6 Equipment Fee)
- Orange County, CA upgraded from 12mbps $33/month (1 year contract) to 24mbps 1 year contract $35 /month ($33 Service + $2 Equipment Fee). Took 2 tries (3/4/2013?)
- Pasadena, CA - 18Mbps for $28 with 12 month contract
- Plano, TX 3mbps 6mo contract $20.50 / month
- Pleasanton, CA 18mbps 12mo contract $28 / month with $50 credit
- Pleasanton, CA - 18 Mbps for $30/mo second year renewal at this price 2/1/2014
- Prairie Village, KS 18mpbs 12 month contract. $28/month + $6 per month equipment fee (switched from DSL)
- Richardson, TX 12mbps 12 month contract $25.55/month + $6 per month equipment fee 2/2013
- Richardson, TX 12mbps 12 month contract just under $30/month AND no equipment fee 2/2014
- Rockwall, TX - $28/month 12 mos for 18mbps no install fee no modem fee. 09/13
- Raleigh, NC - 18 Mbps + U300 for $111/mo, 12-month contract - 01/08/14
- Raleigh, NC - 18 Mbps + U300 (HD+DVR+3 wired receivers+1 wireless receiver) $132/mo, 12 mth- 5/31/14 (existing customer at end of contract basically kept initial promo rate)
- Sacramento, CA - $28/mo for 18mbps + $6/mo equipment fee. No installation/setup/activation fees. No tv or phone service. 1 yr contract. (5/22)
- Sacramento CA, upgraded from 18 to 24mbps 12 month contract @ 33.00 total. Had to get passed around 3 times. The second guy was a total D-Bag and wouldn't budge so I asked him to confirm my account was off contract and I could leave at any time. He said yes and sent me to someone else who gave me this deal.
- Saint Louis, MO. New customer. Best I could find after 3 attempts (2 chat, 1 phone) was 34.99/month for 18Mbps for 1 yr, no ETF, $99 installation waived. $100 fee for modem with no monthly fee.
- San Antonio, TX - $25.50/month for 12mpbs for a year with NO contract! (5/16/2013?)
- San Antonio, TX (7/16/2013): $25.50/month 12Mbps plan for 12 months. Basically was offered 50% off either 12Mbps plan ($51/month) or 18Mbps plan ($56/month).
- San Antonio, TX - 12 Mbps for $25.5/mo+tax, 12-month contract - 01/22/14
- San Antonio, TX - 6 Mbps for $25.5/mo+tax, 6 months NO contract. - 05/02/14
- San Antonio, TX - 12 Mbps for $39.95/mo+tax, 12 NO contract. - 05/02/14
- San Bernardino, CA $39/mo for 45 Mbps + $0 Equipment Fee (Modem/Router given for free). Also Offered $32/mo for 24 Mbps. Existing Customer, Internet Only.
- San Diego, CA - 12Mbps for $25 with free modem, no activation fee, 12 month contract - New AT&T Customer & Asked for manager then customer retention (11/27/13)
- San Diego, CA -18 Mbps for $28/mo, no activation fee (with 12 month contract) - Ordered new service on-line with minimal discounts, then called retentions to secure discounts in thread - AT&T charged $100 + tax for modem, but on subsequent (retentions) call, CSR granted $99 credit
- San Diego CA $25.50 12mbps switch from Dry Loop DSL to UVerse. Free modem/self-installation/activation. One year term.
- San Diego, CA - $33.00/mo for 24 Mbps+ $6.00/mo Equipment Fee with 1 Yr Contract. Existing Customer. (4/11/2013?)
- San Diego, CA - $33/mo 24Mbbps one year (Aug/2013)
- San Diego - Offered $33 for 18mps w/ 12mo contract. First offered $36 for 12mps, then pushed for better.
- San Diego - only offered $21 off for 1 year contract
- San Diego - $32/mo for 18Mbps ($28 + $4 eqp chg) with one year contract. Reached retentions and said I would switch to Time Warner due to lower rates. Declined two initial offers and mentioned I saw people getting half off on internet boards and would renew service for that arrangement. (03/2014)
- San Francisco, CA - 18 Mbps for $28/mo, No contract - 1/30/2014
- San Jose, CA, 18mbps, $25.50 per month; shows up as 50% off the $56 reg price for 12 months, plus a one time credit of 30 dollars to make it 2.50 off per month; key words to use are "cancel U-verse to go with Comcast"
- San Jose, CA - 18Mbps @ $28/mnt, 1 yr contract (Initially offered $15 off/mnt)
- San Jose, CA - $33/mo for 24Mbps one year (8/10/2013?)
- San Jose, CA 50% off 12mbps. Took 1 try, but talked to 2 different people. (3/4/2013?)
- San Jose CA 50% off for 12Mbps (offered 18Mbps for 50% off 28.50), $20.50/month = $2 equipment fee for 12Mbps with 1 year contract. Gave email to redo this after 1 year. (10/23/2013).
- San Jose, CA 50% off 12mbps. Took two tries (3/1/2013?)
- Santa Clara, CA. $33/mo for 24Mbps w/1 year contract. Transferred twice, but all in all took 20 minutes. (4/5/2013)
- Santa Clara, CA: $33/month for 24mbps for 12 months (7/2/2013). Success on first try: I called cancellations, mentioned Comcast offer ). I upgraded from 12Mbps ($29.99) and the speed increase was immediate (23Mbps/1.30Mbps).
- Simi Valley, CA 18Mbps 12 mo contract; $28/mo + $2 equipment fee. No fight at all. Rep went right to 50% off.
- South San Francisco, CA, 18Mbps 12mo contract. $28/month
- Springfield, IL I am currently a 12Mbps customer, recently bumped up to $51/mo. Called in, nicest rep ever, he moved me from 12Mbps to 18Mbps at the $28/mo price, free equipment and installation. Also added credit for the months I was at $51.
- Tracy, CA 18mbps 12 month contract. $28 /month
- Turlock, CA: 18Mbps 12 mo contract; $28/mo + $2 equipment fee + $30 credit
- Urbana IL $14.95/month for 3Mbps for a year with free self installation kit, promotion code "DSL Service Migration" (I am a DSL user and they sent me a letter to call 877 9910039)
- Urbana, IL - - $28/month for 18mbps for a year (08/2013, 9/2014)
- Visalia, Ca $28/month for 18mbps. Switch from dry loop elite (25/month) w/ 1yr contract. Got free modem, had to pay 1/2 of a full service install of 99.99(paid 49.99 couldn't do self install at all per at&t on my address) (6/14/2013) Had to Mention 50% off to get deal
- Washington, MI - 24Mbps for $33 with 12 month contract (12/3/2013)
- West Palm Beach, FL - $103/month for 18Mbps and U300 with 1 year contract (8/08/2013)
- West Palm Beach, FL - $104/month for 24Mbps and U300 with 1 year contract (10/09/2013)
- Wichita, KS - 45 Mbps for $38, no install fee - existing customer with 50% of the 24 Mbps set up 3 months ago, no contract extension - 12/9/13
- Newark, CA - 18 Mbps for 28$/month no installation and modem fee - 12/3/14
- Milpitas, CA - 18 Mbps for 25$/month no installation and modem fee - 2/8/14
- Los Angeles, CA - 24 Mbps for $33/month, same deal as I got when I called in a year ago, she had to ask a manager - 2/22/14
- Sacramento, CA - 18 Mbps for 25$/month no installation and modem fee - 2/22/14
- Los Angeles, CA - 24 Mbps for $33/month with 1 year contract ($180 ETF) - 2/28/14
- The Colony, TX - 12 Mbps for $28/month with 1 year contract ($180 ETF) existing Uverse internet only. 18Mbps would have been $5 more per month but required a $99 tech.
- Sherman Oaks, CA - 24/18? Mbps for $33/month with 1 year contract ($180 ETF) - 3/15/14- it took me 3 calls with 3 reps
Used 877-377-0415. 13 minute call. Less than a minute hold at 10:15 CST - 3/18/14
- Huntsville, AL - 18 Mbps for $37.50 (includes modem) with 1 year contract ($180 ETF). Existing internet only customer, and after the overall $5 ATT Uverse internet increase - 3/25/14
- Cleveland,OH - 12 Mbps for $28/month plus the $7 equipment fee(so $35/month)with 1 year contract ($180 ETF) existing Uverse internet only. 5/2/2014
- Los Angeles, CA - 24 Mbps for $33/month, 1 year with ETF 5/12/14 Existing customer (OP). Retentions rep had to have supervisor authorize this promotion.
- St. Louis, MO - 12Mbps for $39/month, waived equipment fee, still have the $49 activation fee, $100 visa rewards card, no contract (Net = $51 back) - Said cancellation, Uverse service, don't know my number. The gal said that she normally does cancellations, but does sales as well and seemed happy to not have an angry caller
- Santa Clara, CA. $35.50/mo for 24Mbps w/1 year contract. Was also offered 45Mbps for $47.50. (6/17/2014)
- Mission Viejo, CA - 12 Mbps for $28/month, 1 year with ETF 7/2/14 Renewal. Called 888-296-2000 and asked for Retention/Cancellation. Total time on the call 17m 55s.
- Santa Clara, CA: 24Mbps@$35.50/mo (Coco from SoCal center said the rate was raised from 66 last year to 71). Pressed her & got another $10 off for existing months bill & got a tech to come over & upgrade my Gateway for free (had to call 877.353.5963 & got the keep my old one)
- Katy, TX - $30.50/mo for Uverse 18 mbps internet only 1yr contract 8/7/14; Has $180 cancellation; No cancellation if you move outside Uverse area. I am an existing customer.. I called thursday1:30pm went to Uverse Internet Cancellations 1-877-377-0415 and was on hold for 30 seconds. This is the discount they gave me that shows up on my account = "SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term" (R81984)
- Ocean Springs MS- Called Uverse at 1-877-377-0415. Someone answered immediately. Told me I was paying $7 a month for the modem and if he sets up a new account he can prevent me from paying that equipment rental charge. I was paying $54.99 + $7 for the modem for 12mbs and now paying $30.50 a month for 18mbs including the modem. The whole call took around 15 minutes.
- Wichita, KS - 18 Mbps for $31.50/month, 12 month contract with $150 ETF. Did it through online chat, got connected to retention center after I asked for the ph# for cancellation. Modem will be replaced with a newer one, free of charge.
- Austin, TX - $120 bill credit for new customer on Gigapower! Time Warner retentions offered 200/20 for $35/mo. Called AT&T retentions before the install with that info and they offered apply the credit after install. Called back after install and they didn't know what I was talking about, but had all the names/times/dates/procedural info to convince the manager to make good on the offer anyway. Nov 14.
- San Diego, Encinitas, CA - Uverse MaxPlus 18Mbps lowered from $61/month to $30/month, no extra fee. 2 years customer with Uverse
- Palm Bay, FL. ---Offered $35.50/mo for 24Mbps w/1 year contract. Excepted the 45Mbps for $47.50. (1/20/2015) (my 18mbps for $28 just ended).
- San Antonio, TX - Accepted $41 for 45mbps + $7 equipment fee and taxed, one year agreement signed. 2nd year at 50% off - going from Max Turbo 24mbps ($34.50 + $7 equipment free) to Power 45mbps. (2/2/15
- Aliso Viejo, CA - Got San Antonio, TX and he would only give $15 off (cost would then be $47.. put in a cancellation.. called back and got St. Louis and got success) Accepted $31 for 28Mbps, one year agreement signed. (2/11/15)
- Milwaukee, WI - Texas cs rep, no haggling, 24Mbps @ $43/mo. Also offered 45Mbps@ $48/mo. (3/20/15)
- Pleasanton, CA - Third year getting this. Forgot and got billed the $65 for two months. Back on the 18mb for $30+ tax for 1yr (03/24/15)
- Birmingham, Al, think the third year calling to get 50% off. Called 3-4 times, first offered $15 off. Got 12mb@$28.50 same as before as 12mb is max speed for 12 months, no contract (01-2015)
- Santa Clara, CA: 24Mbps@$36/mo (3rd yr but speed tests show 30+Mpbs) [Fernando (had to press again for supervisor to approve it) + pressed further to get 2/mo of 50% off:$72 credits thus making my rate $30/mo (vs last yr, got $10/mo for 12mo:$120 off my mobile bill)]
*Found it was best to just ask for same rate I had as I've been a long time (decade) loyal internet & mobile customer. Pretty ridiculous considering Comcast nearly doubled their speeds here to 90Mbps for their same $45/mo rate [877.377.0415#1862916359A ]
Calling in Tips:
Also try 888-296-2000 (CA and Nevada) **This number has been disconnected **
You need a good verifiable story to give to the Uverse Internet cancellations rep so they can type it into the account as a record of why you wanted to cancel.
The rep I talked to actually went to Comcast's website to check the prices I told him I could switch to. He then put that Comcast price info into my account as my reason for wanting to cancel or get a promo.
Before you call, get some prices from a competitor and have that ready to tell the ATT rep so they have a "cover their ass" story to enter in your account so they can offer you the promo.
Call 1-800-288-2020 and choose option 4 "cancel service" from the Uverse menu. These reps have more power than regular customer service reps.
01/10/2014: Went from 12 Mbps for $59, to 18 Mbps for $33 (modem fee included). I'm in a neighborhood (The Colony, TX) where AT&T U-verse is the only high speed provider, so making up a story of a competitor offering a faster speed for a better price would have being hard to verify. I simply called the 1-800-288-2020, said cancel service, and told the rep I wasn't content with the speed and price I was paying. She offered me the 18 Mbps/$33 deal without any haggling and I gladly accepted.
Tech Support Experiences
Attempting to access uVerse's Customer Service and Tech Support via their 800 number is one of the singularly most painful and annoying thing you will ever experience in your life. Their phone tree system will take a simple question that you have, and have you so ticked off that you're seeing red by the time you finally are able to talk to a real human being. For instance, I started calling uVerse's tech support at 10pm on a Monday night a couple of weeks ago. Their phone tree system kept failing to to transfer the call to tech support, after spending almost 10 minutes per call drilling through their phone tree system just to get to the point of being transfered, at which point it tells you to try again and hangs up on you. It took me continuously calling from 10 PM until a little after midnight before the system actually was able to transfer me to their tech support!
Before taking the plunge and trying uVerse, PLEASE call their toll free number and experience the HELL that is uVerse support. If you can live with it, then welcome to uVerse. If you can't, then you'll be very happy you learned about this BEFORE signing up...
866-912-8216 Good luck. You'll need it.
2015-04 by WeAreNotAlone:
LONG TIME customer, was on DSL first day it was available. Dial-up before that.
1: Calling during regular business hours is advised if you want to get someone in the USA you can talk to. After regular business hrs, or during peak time calls IIRC are routed to India. Due to English not being their primary language, thick accents getting to a speedy resolution is hit or miss. If you get such a rep, or one that it is quite apparent they are reading off a script, hang up and try again.
2: Bellsouth DSL service was great. In 1,2, maybe 3 truck rolls they'd fix problem.
The nicest thing I can say about AT&T is the left hand doesn't know what the right hand is doing.
For me to migrate from DSL to Uverse with Motorola NVG-510 via POTS connecting to the CO, line length around 4,000ft required (13) Truck rolls and around 65hrs+ of my time to lines fixed!!!
13 truck rolls!
Line tests indicated problem was 200ft down line in aerial cabling, first 3-4 + line techs said a "bucket truck" was needed to access section. In conversations with me requesting they call it in them they said they were not allowed to call in a bucket truck, that I the customer would have to call CS. (WTF)
Reason given was that they are UNION now. (So lets get this straight you cannot forward info to proper department? You're sitting right there, with info on computer screen which gives all the trouble shooting info, history, where the problem is and you can't contact proper department?
Because of such nonsense it took repeated calls into tech support to request a bucket truck, result was regular trucks being sent several time more still. At around the 7,8, 9th truck roll they sent out the techs that do "Inside Wiring"... even though multiple test indicated problem was 200ft down in aerial cabling.
*Inside wiring is billable to the customer.
Upon walking down back alley with "Inside techs" I saw the problem right away. Problem was a small TREE on right away had grown up and in it's quest to get sunlight pushed the cabling so much cable broke internally. To add insult to injury AT&T instead of replacing this section had installed "Station Wire" aka Cat5 jumpering the bad section (which was black with MOLD) hanging down so low it was hanging down in bushes and the like which swayed each time the wind blew.
*Cabling was so low, someone could snatch wire down and in cases you were depending on your security system to be able to transfer alerts /images, videos of a break-in!
If you're' going to jumper a section, tie those wires to the aerial cabling properly. Additionally earmark that section for it to get replaced!
Long story short I found out who was the station manager for my area, took pictures and threatened to forward pictures of such sloppy workmanship to the CEO of AT&T before cabling was finally fixed.
About 3 weeks later a bucket truck came out and replaced the bad section of aerial cabling.
DOWNSIDES of Semi-Static IP:
1: Via DSL power cycling the modem would give you a block of IP's the modem would grab. This was very handy for sites that require you to wait between downloads! With AT&T you have to wait, wait, wait... Also handy if your IP has been blocked by a site.
2: There are real security concerns in using the same IP address as it gives hackers MONTHS to break in, and they came come back anytime they like. With DSL if a attack was detected I'd power cycle modem and they get disconnected.
A: During my conversations with those that came out, one guy who was a troubleshooter said during the conversation phase to convert customers from DSL to Uverse they thought only 10% of the installs would be problematic. He said what they were experiencing was 90% of the installs required a service call, or multiple service calls.
B: I was told by multiple line techs, they are told to patch, patch, patch, apply patch on top of patch vs to do the job right. (Kick the can down the road comes to mind.)
I guess managers bonus are increased the cheaper they do the job.
C: AT&T does not authorize /contract out, how should I phrase this "cutting of brush/trees, etc that may be growing on right of way as does the power company.
D: Most people won't get the "Uverse" they show on TV (i.e Fast internet, TV, Phone). Most people on POTS wiring (POTS=Plain Old Telephone Service) will connect directly to CO (Central Office) getting 12mps or less vs connecting to a VRAD box (Big box that has a power meter off side of it)... VRAD customers getting Fast internet, TV, Phone.
E: Related to above, older neighborhoods will probably never see VRAD anytime soon. Most of those installs are for new neighborhoods.
F: TIP: If you still have a landline, and say you have static on the line do not cancel your landline service before getting Uverse.
Why? Something to do with FCC regulations are stricter and the line has to test at certain level , and internet service is a "Best Effort" type scenario.
Translation, they can get fined for noisy lines on a landline, if you have bad lines in your area they can't be fined... Something like that.
END OF INFO.
In response to this wiki, I had exactly the same trouble - I asked an onsite tech about it and his advice was to keeping hitting zero on the call to get a person. Or - literally - swear at it, because their system is tuned to give you a live person if you are using a lot of expletives in your call. <---- Too Funny, I didn't know that !!!! ROLF * <----Do you live in Wonderland ROLF= Rolling on Laughing Floor I think you meant ROFL <<< HAHAHAHAHAHAHAHAHAH TOO FUNNY
Uverse IP Dynamic or Static?
Uverse IP is listed as Dynamic; however, it is very hard to change/renew your IP on Uverse. You will be assigned an IP and resetting your device will not change your IP easily. You can google it to see how people are having a hard time to change their IP on UVERSE! <--- Static IP's are the norm because it makes it easier for them to give your information to officials regarding copyright infringement. They will change your IP if they suspect you are hosting something. But this is DSL. U-Verse is not DSL.False. U-Verse is vDSL unless you are on Gigapower. Your upload bandwidth will make it a joke to host something.
I have Uverse, if you plug in a new modem your IP will change. ATT is authenticating your modem by the port you are on in the VRAD or CO, so a new modem plugged into your phone line automatically updates to your account with a new IP address. You can buy a new "att" modem off ebay, but if you need to change all the time this can get expensive.
Now they still will have the IP you are using linked to your account to give out to those that ask for it. If you really need to change your IP and not have it link to your name then your best option is probably a VPN service. (R81984)
If refused upgrade or capped in sf/bay area.
Try sonic . net dsl or fusion.
http://sonic.net/sales/broadband/dsl/index.php sonic dsl
http://sonic.net/ sonic fusion (only in some areas)
The process of switching is quick and simple.
AT&T: We're Calling You Out For Lies Against Humanity
Something to watch before doing business with this company
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