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AT&T Uverse Internet 18 mbps, $28/month for a year

drewman 403 January 30, 2013 at 03:09 PM in Internet & Websites (2)
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AT&T U-verse High Speed Internet Max Plus

Download Speed up to 18 Mbps

$28 per month for 12 months (1 year contract)

--

A few days ago my last 12 month promotion expired, so I was going to be charged $46 for Uverse 6 mbps service (HSI Elite). For the last 12 months I had received $10 off per month.

I called AT&T Customer Service (800-288-2020) to see if there were any new promotions. At first, I was told the only deal they could offer me was $15 off for a year for the current plan with a 1 year contract, which would come out to $31 a month. Not a bad deal, but I can get about the same price with Charter with about 3X the speed.

I decided to press more, so the rep ask her manager to see if there were any other deals. She found a deal for 50% off the HSI Max Plus (18 mbps) for a year, which is normally $56 a month.

Here are the order details from my account:

AT&T U-verse High Speed Internet

SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term Active -$28.00
AT&T U-verse Internet 1 Active $56.00
TOTAL $28.00

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Note that there is an early termination fee of $180, which decreases a certain amount with each month of service. There is a cap of 250GB per month, which may not be sufficient for some users. Apparently the cap has been present for a few years, but has never really been enforced at all.

If you're curious, I'm located in the Los Angeles area. BTW, don't bother doing an online chat, those people are out of the country and have limited access to promotions. When I called the number, I got someone who actually is located in the US. Smilie

I only have Uverse for internet service, so it's an unbundled deal.

-- update 10pm PST 1.30.13 -- some more details

I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.

--10:25 am 1.31.13 --PLEASE list in the wiki what deal you are able to get, with the cost and terms of it and also the area that you are in. This may be helpful to those trying to get a similar (or better!) deal.

--10:22 am 2.27.13 -- About a month later and looks like this deal is still going strong. Persistence is key here- a few calls may be necessary to finally get a rep who will offer you this deal. The rep may have to talk to a supervisor. May just want to talk to retention first so you don't have to deal with the 1st level reps.

--10:47 am 4.4.13 -- Deal is still active. Just checking in.

--11:08 am 8.12.13 -- Deal still active. 200,000 views!

--10:13 am 3.28.14 -- My year promotion expired. Back to renegotiating a new deal. Will let you know how it goes. Closing on 400k views for this thread. Had no idea it would generate this much interest.

--2:29 pm 5.16.14 -- My current promotion is 24 Mbps for $33/month, 1 year with ETF Existing customer.. Retentions rep had to have supervisor authorize this promotion. Got this promotion on 5.12.14

link for reference [att.com]

2,126 Comments

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Joined Oct 2012
L7: Teacher
290 Reputation
#511
I called today and got $30 for 12mbps with no modem/setup fees. My worry is that my internet speeds will be much slower than the comcast that I have now. Is 12mbps quick enough for streaming?
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Joined Jun 2011
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#512
Quote from Corrosive View Post :
I called today and got $30 for 12mbps with no modem/setup fees. My worry is that my internet speeds will be much slower than the comcast that I have now. Is 12mbps quick enough for streaming?
With a secured wireless connection, speed usually drops to 10mbps or so. A hard wired connection should be fine. I used to get choppy HD streams on wireless before i upgraded from 12 to 18mbps.
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Joined Oct 2012
L7: Teacher
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#513
Quote from melmotion View Post :
With a secured wireless connection, speed usually drops to 10mbps or so. A hard wired connection should be fine. I used to get choppy HD streams on wireless before i upgraded from 12 to 18mbps.
Glad you warned me. My tv/xbox/laptop/tablet are all wifi and that is where I was intending to stream from...
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Joined Oct 2011
L3: Novice
10 Reputation
#514
New customer here -- spoke to 3 CSRs and none of them would budge. Last guy waived all up-front fees and gave me 12mbps for $39. Not great in the least, but it looks like it's tough for new customers to get on this one.

I'll call them in 6 months and complain the price is too high to try to knock it down. Not crazy about paying $40 but what can you do...at least no equipment or installation fees.
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Joined Feb 2011
L9: Master
1,968 Reputation
#515
Quote from Corrosive View Post :
I called today and got $30 for 12mbps with no modem/setup fees. My worry is that my internet speeds will be much slower than the comcast that I have now. Is 12mbps quick enough for streaming?
Yes, unless its on a weekend and the internet is congested.
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Joined Aug 2010
Detroit = Mad Max Times
425 Reputation
#516
Quote from shopperuvdealz View Post :
Yes, unless its on a weekend and the internet is congested.
You're confusing Uverse with cable now.

You don't get fluctuating speeds as you do with cable.
He will see a constant speed of 10-11 mbps.

For streaming Netflix and surfing the internet that's more than enough.


Quote from Corrosive View Post :
Glad you warned me. My tv/xbox/laptop/tablet are all wifi and that is where I was intending to stream from...

I was on 12 MBPS for years now.
Never had an issue streaming Netflix HD to my wireless PC nor to my wireless television.
Always ran smoothly.

Hulu ran just as smooth as well.
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Joined Feb 2011
L9: Master
1,968 Reputation
#517
Quote from Epwna View Post :
New customer here -- spoke to 3 CSRs and none of them would budge. Last guy waived all up-front fees and gave me 12mbps for $39. Not great in the least, but it looks like it's tough for new customers to get on this one.

I'll call them in 6 months and complain the price is too high to try to knock it down. Not crazy about paying $40 but what can you do...at least no equipment or installation fees.
Better then what I got.I have to pay $46 !EEK!
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Joined Aug 2010
Detroit = Mad Max Times
425 Reputation
#518
Quote from shopperuvdealz View Post :
Better then what I got.I have to pay $46 !EEK!
These offers appear to be for current customers out of their contract.
They're trying to lock them down - and avoid losing them to competitors.
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Joined Feb 2011
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#519
Quote from LeonC View Post :
You're confusing Uverse with cable now.

You don't get fluctuating speeds as you do with cable.
He will see a constant speed of 10-11 mbps.

For streaming Netflix and surfing the internet that's more than enough.





I was on 12 MBPS for years now.
Never had an issue streaming Netflix to my wireless PC nor to my wireless television.
Always ran smoothly.

You misunderstood my post.I was saying yes that it IS enough.In my experience with ATT 12 mgb when watching online videos on places like Youtube or other movie channels ,sometimes on the weekends when theres a lot more people watching it can take longer to buffer.

Quote from LeonC View Post :
These offers appear to be for current customers out of their contract.
They're trying to lock them down - and avoid losing them to competitors.
Thats what I was when I got my measly $5 discount.
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Joined Dec 2005
SD Master
127 Reputation
#520
Quote from SweatyPalm View Post :
I called them as a new customer moving from Comcast. I was offered $25 for the 18mbps plan. Free modem and installation. Their office is currently closed, I will call back tomorrow to confirm my order.
New customer beware, the rep who wrote up my order lied to me about the charges and signed me up for the Uverse voice that I didn't ask for. I logged on to check my bill the day after the internet was installed. So I threatened to cancel and return the equipment then the rep gave me $28/month. Make sure you asked about the modem charge waiver otherwise it's a $100 dollars.
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Joined Jan 2010
L2: Beginner
14 Reputation
#521
I called today as new customer to get $28/1 year deal, rep says he can only get me 39.99 for 12 mbps with free modem I did not order now, any other way to get this deal I am in FL
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Joined Oct 2005
L4: Apprentice
93 Reputation
#522
Quote from mk26 View Post :
I called today as new customer to get $28/1 year deal, rep says he can only get me 39.99 for 12 mbps with free modem I did not order now, any other way to get this deal I am in FL
Seems like the going rate right now, I called 2 different agents and both won't budge on $39.95 for 12mbps no modem or installation fees. I'm in CA.
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Joined Jun 2008
And I Love Asian Girls :)
2,215 Reputation
Pro
#523
I called yesterday, well mainly bc my DSL promotion ended and they wouldn't give me another, and those whole area is being forced to switch to Uverse, but I got 12mbps for $25.50 with free modem/router and half off installation so it is $25.

Central Valley/NorCal, CA here.
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Joined Jul 2007
L2: Beginner
28 Reputation
#524
Got Uverse installed today. I was offered 50% off of 12 Mbps. Free installation, however i was being charged $6 monthly for the modem lease. The rep said it can only be leased not free. Something about my location has different wiring, i.e. copper vs fiber. Anyone have that experience? I even talked to the installation guy and he said all modems are for leased
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#525
Do you have Uverse TV? Then you are required to pay a lease fee for Internet
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