Success stroy from Union City, CA, but had to call in multiple times.
My contract expired back in Dec for the MAX pkg and took the $15 off offer. Saw this half off deal today and call in to ATT's retention dept. Got a sleazy male on the line. I told him that the lady told me $15 off was the best they could do back in Dec. Since there was a better deal, could he switch me to the 1/2 deal. He said no. When pressed, he said it is because MAX-18 is not available in my area.
It is strange since I know even the Turbo pkg is available in my area. A few hours later, I called the technical support dept and made sure MAX-18 is available and asked to transfer to the retention dept again. This time the rep is extremely nice and professional. He checked with his supervisor and switched me to the 1/2 off MAX-18 deal right away.
I think the MAX-18 pkg needs a different modem than the MAX. The technician is coming tomorrow ...
Called once and hung up since I was on hold for 15+mins
Called again and was on hold for 40+mins. Total time 1h and a bit
Told the rep that my contract was up and was hoping that some sort of discount to service could be made. Rep said that a promotion is in effect as of 4/8 and that I would receive 39.99 for 1 year. I told her that others in my area were getting either 50% off. She said that the only promotion going on was the one for 44.99 and that I already was getting an additional discount of 5. Like a script she told me that she was now going to look for a "manager's special" as sometimes these specials can only be approved by a manager. While she looked she decided to try to upsell me. Asking me what I was using my internet for. I told her just normal things and some streaming. I am one of those people that go over the cap heavily 500gb/month so I wasn't sure if she was going to say something to the effect that I was going over the cap. Anayways she said she found one managers special for 28 for 1 year for 18mbps. I asked her if there was a 12mbps special for 25. She told me yes. Decided to get the upgrade to 18mbps for 28 since its only 3 more. and $1.55/mbps @ 18mbps vs $2.16/mbps @ 12mbps. didn't even ask for the upload speed. my area maxes at 18mbps . she tried to upsell me on my cable and phone and cellphone, but I declined all those offers as I already have 5 off my land line phone and a good amount for my cellphone 20% off
took an hour
rep didnt try to bs too much.
got the deal
Thanks for the post. I've been wondering why I've never been hit by the overage prices. Monthly bandwidth consumption is between 300GB-600GB a month and if I had to pay $10 for every 50GB over 250GB, I would have definitely noticed by now. LoL
I didn't see this earlier otherwise I would have tried a bit. I called to cancel my DSL as they started charging $45 for 3 mbps after my 1-year promotion ended. They wouldn't budge from $33/mo for 3 mbps. Moved to Comcast for $19/mo for 6 mos. I will try this at the end of my 6th month with Comcast.
Can anyone provide any insight into the logistics of installation?
I live in a detached house, we used to have AT&T phone lines running everywhere when I moved in. However we did a gut rehab and those lines are now gone (or walled up). No phone jacks anywhere (we went with a cable company, RCN).
So I assume an installer would have to run a line in from the alleyway through the back of the house, and then what - is there one centralized point (modem?) that all the phones/router/cable boxes connect to wirelessly?
I've had situations before where the phone rep told me there would be no problem them the installer showed up and said he couldn't do it, for whatever reason. Hoping to avoid that whole scene, any insight is appreciated
I have U300 right now and I've left Webpass (San Francisco) where I was paying $33.33/month total for 100Mbps ethernet connection. They also gave me 1 free month on sign up and another month after my anniversary which was nice. I really don't get that much speed, although I did reach 80mpbs at one time. My average on Speedtest is actually below 50mbps. I tried a Netgear router and that actually does a better job than the Linksys or Cisco router.
Anyway, I've been mooching off my neighbor's open guest wi-fi these past few weeks to access the internet. It's not secure and she sometimes turn it off so I need a get an ISP even cheaper than Webpass which raised their prices ($450/yr or $50/month). I really don't need that much speed as I rarely stream movies and never play online games.
I see AT&T running a DSL promo right of $14.95/mo but it requires that you currently have AT&T Home Phone Service ($25) and has installation fees which is a no deal.
My U300 has $25 off (TV) until 2/5/14 and $10 (HD) until 8/16/13. I get a free wireless non-DVR receiver too for life. my total is $71.04
I just called and they said that they have a $19.95/mo 3.0Mbps promo for 1 yr no contract for existing customers. No activation fee ($49) and no installation fee ($99). However, the agent said that my account is not waiving the installation fee. She tried to to take it out but their program will not allow it. I asked to speak to the manager to have it waived as it doesn't make sense that I get charged because it's a self-install. I have been on hold for 20 minutes now and they said that they are having technical problems because they can't take out the installation fee off the system. She waived it anyway
However, there's another glitch. The agent told me that my total would be $89.95 but after I spoke to the manager, she said that my total now is $99.95 which didn't make sense. She explained that because she put it as a bundle instead of an add-on, the rate went from $19.95 to $29.95 but she said that she's going to fix it. I told him that I don't want to get a surprise next time I see my bill. She said I will not get surprised. We shall see.
Last edited by esquire415; 04-10-2013 at 02:15 PM..
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