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AT&T Uverse Internet 18 mbps, $28/month for a year

drewman 403 January 30, 2013 at 03:09 PM in Internet & Websites (2)
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AT&T U-verse High Speed Internet Max Plus

Download Speed up to 18 Mbps

$28 per month for 12 months (1 year contract)

--

A few days ago my last 12 month promotion expired, so I was going to be charged $46 for Uverse 6 mbps service (HSI Elite). For the last 12 months I had received $10 off per month.

I called AT&T Customer Service (800-288-2020) to see if there were any new promotions. At first, I was told the only deal they could offer me was $15 off for a year for the current plan with a 1 year contract, which would come out to $31 a month. Not a bad deal, but I can get about the same price with Charter with about 3X the speed.

I decided to press more, so the rep ask her manager to see if there were any other deals. She found a deal for 50% off the HSI Max Plus (18 mbps) for a year, which is normally $56 a month.

Here are the order details from my account:

AT&T U-verse High Speed Internet

SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term Active -$28.00
AT&T U-verse Internet 1 Active $56.00
TOTAL $28.00

--

Note that there is an early termination fee of $180, which decreases a certain amount with each month of service. There is a cap of 250GB per month, which may not be sufficient for some users. Apparently the cap has been present for a few years, but has never really been enforced at all.

If you're curious, I'm located in the Los Angeles area. BTW, don't bother doing an online chat, those people are out of the country and have limited access to promotions. When I called the number, I got someone who actually is located in the US. Smilie

I only have Uverse for internet service, so it's an unbundled deal.

-- update 10pm PST 1.30.13 -- some more details

I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.

--10:25 am 1.31.13 --PLEASE list in the wiki what deal you are able to get, with the cost and terms of it and also the area that you are in. This may be helpful to those trying to get a similar (or better!) deal.

--10:22 am 2.27.13 -- About a month later and looks like this deal is still going strong. Persistence is key here- a few calls may be necessary to finally get a rep who will offer you this deal. The rep may have to talk to a supervisor. May just want to talk to retention first so you don't have to deal with the 1st level reps.

--10:47 am 4.4.13 -- Deal is still active. Just checking in.

--11:08 am 8.12.13 -- Deal still active. 200,000 views!

--10:13 am 3.28.14 -- My year promotion expired. Back to renegotiating a new deal. Will let you know how it goes. Closing on 400k views for this thread. Had no idea it would generate this much interest.

--2:29 pm 5.16.14 -- My current promotion is 24 Mbps for $33/month, 1 year with ETF Existing customer.. Retentions rep had to have supervisor authorize this promotion. Got this promotion on 5.12.14

link for reference [att.com]

2,126 Comments

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#16
Quote from Starrx05 View Post :
Do they really charge overage if you go over 250GB? If you watch hi def streaming video or do any regular downloading, it will hit that limit fast.
Quote from drewman View Post :
That's great that u were able to get that deal! I just saw that you posted a similar deal, but that thread was from June 2012. Smilie
haha yeah i update my thread rather than making a new one laugh out loud

its great to see you got the deal!
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#17
Quote from iBoo View Post :
repost..

I only pay about 26.50 for my 18mbps internet plan.




they notify you but i never hit over 250gb cap. my grandparents stream 24/7 literally..
How are you paying $26.50 for 18mbps? I just signed up for a promotion a couple of weeks ago that's on their website for 12mbps Max plan for $29.99/month for 12 months. I feel like I got robbed now. How did you get it for cheaper and faster speed?
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#18
Quote from SpinDizzy View Post :
Good deal and I would jump but I can't remember the last time I was below 350GB of usage in a month. Looks like I gotta stick with Comcast.
Comcast also has a 250gb cap. Att and comcast have not been enforcing these caps though. I've been up to 1TB in a month on both comcast and att uverse. Never even got a notification.
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#19
Quote from mikenmike0001 View Post :
How are you paying $26.50 for 18mbps? I just signed up for a promotion a couple of weeks ago that's on their website for 12mbps Max plan for $29.99/month for 12 months. I feel like I got robbed now. How did you get it for cheaper and faster speed?
I been a at&t uverse member for over 2+ years.

they added a $5 off included on top of the promotion.
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#20
I will try getting this deal tomorrow when they are open.
Thanks op.
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#21
Quote from iBoo View Post :
I been a at&t uverse member for over 2+ years.

they added a $5 off included on top of the promotion.
Hi, someone here mentioned you created a thread about it. Where is it?

What was your promotion previously before the $5 off? I don't see any 18mbps promotion that comes close to that right now. On their website, uverse internet only intro pricing offer is "Max Plus Internet: $44.95"


Were you on 12 month contracts and then repeating the same promo rate over and over again?
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#22
sigh has anyone tried getting onto one of these promos after signing on to another? My dad, the moment that our promo ended, called ATT Uverse and put on a new promo, which is worse than the one we had before... Facepalm
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#23
I'm afraid of that cap but I've been on att dsl for years and usually am between 300gb and 600gb per month and so far no warning. I'm supposed to be capped at 125gb.
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#24
Quote from mikenmike0001 View Post :
Hi, someone here mentioned you created a thread about it. Where is it?

What was your promotion previously before the $5 off? I don't see any 18mbps promotion that comes close to that right now. On their website, uverse internet only intro pricing offer is "Max Plus Internet: $44.95"


Were you on 12 month contracts and then repeating the same promo rate over and over again?
Before my 1 year contract, I was on 6 month contract for the same speed but at around 35$ a month.

http://slickdeals.net/f/4807766-At-t-u-verse-internet-deals-live?v=1

Check out the 6th photo. Those were the deals for new customers and then they gave me that as an existing customer.
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#25
I just called on Monday and they didn't offer anything like this to me. I ended up moving from 12 to 18 for $51/month (their prices increased and the 12mbps is now $51 and they bumped me up to 18 for 6 months).

Is it worth calling back to see if they'll match this?
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#26
very nice if you can get it.
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#27
Quote from mjkrt1 View Post :
I just called on Monday and they didn't offer anything like this to me. I ended up moving from 12 to 18 for $51/month (their prices increased and the 12mbps is now $51 and they bumped me up to 18 for 6 months).

Is it worth calling back to see if they'll match this?
sure

try their online chat
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#28
No way am I going back to UVERSE. Switched to comcast 2 months ago and am LOVING it! AT&T was so bad, like they were throttling my youtube speeds so I was unable to watch 1080p videos after the initial few months.
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#29
Quote from SpinDizzy View Post :
Good deal and I would jump but I can't remember the last time I was below 350GB of usage in a month. Looks like I gotta stick with Comcast.
I left Comcrap for Verizon due to the bandwidth cap, which was 250 GB at the time. Surprising that you are able to exceed it without a compelled call to their "Abuse center".
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#30
Quote from Chai View Post :
No way am I going back to UVERSE. Switched to comcast 2 months ago and am LOVING it! AT&T was so bad, like they were throttling my youtube speeds so I was unable to watch 1080p videos after the initial few months.

what do you mean by "throttling?"
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