I just did a live chat with the symantec rebate customer service to ask what is the audit process and how does one get stuck in it. He said the "system" determines which rebates a subject to audit. I asked If we are allowed only 1 rebate per product per year. He said "no, you are allowed 1 per unique offer #".
I would advise everyone to hold off on symantec/parago rebates until they clarify why exactly are they putting the rebates in the audit process. $75 is too much to lose for anti-virus.
Could this be the same as Trend Micro allowing only 3 rebates on the same day? About 1 month ago, Parago invalidated 1 of my 4 rebates from Trend Micro. I called them up and the CSR lady explained to me that Trend Micro only allow 3 total rebates on the same day to same address. She was able to validate the 4th though by changing it to a different address. Today, I have 1 of 4 Symantec rebates invalidated due to the "audit" reason. All 4 Norton rebates with the same address were received on the same day 02/04/2013. The other 3 Symantec rebates were validated however. I will see if they can validate the 4th one after changing the address.
So this is what Norton is probably doing now. Stated now on rebate forms , "Offer not available to OEM manufacturers,
resellers, or on any products to be auctioned or resold"
So they are making the assumptionwithout any evidence that you are violating this clause, and being judge jury and executioner, which I believe is illegal without proof, voiding your rebate if you submit more than they think you should be. Not even stating the number of rebates allowed per a period of time in the form is shady also, CSR's telling you that you qualify for every new promotion number not mentioning the clause above is deceiving. Them not even telling you why they rejected your rebate is also possibly illegal.
Therefore if you do more than on rebate a year, you might as well cross your fingers at their disclosure. This might get very interesting once the State Attorney Generals Office in California gets involved.
Norton was advertised on Fry's as free after rebate.
Norton was purchased.
Rebate was submitted and now being rejected due to reseller speculation. Can they legally reject your rebate being it was advertised as free after rebate and NO CONTRACT was signed at time of purchase stating you were not to resell ?
Also is it legal at their discretion to make this charge without proof or inquiry ?
Last edited by dealwonderland; 02-07-2013 at 03:24 PM..
They say on the rebate form to fill in your email "This is the quickest way to communicate with you"
They didn't even email me to tell me my rebate was rejected. I had to search and find it.
What the hell has happened to this company ??????????????
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