I just spoke to customer service via chat and also got my federal return for free. I stated that I clicked through a link via Fidelity to get a free online return. The CSR asked me for the link I used and I gave her https://www.fidelity.com/premier She also asked me what I was seeing on my existing fees screen so I pasted that for her as well.
After a few minutes on chat I got the code for a free federal return. I didn't ask for state so I'll didn't get anything for that.
Got Federal e-file fee waived this morning. Started an online chat, explained that I had used the https://www.fidelity.com/premier link but fees appear. Explained that I am using the online version and not downloaded version. He agreed to give me a code to waive the fee.
Go to the Help Center at the top right and then it will open up a new window. Scroll down to the bottom and click on Contact Us. Ask the question along the lines of "I thought Turbotax Premier was free for Fidelity users?". Then it should give you options to chat or to call them. I just chatted with a CSR and got both Federal and State for free on tax day! Wahoo.
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