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Help! Unable to cancel Golds Gym Membership!

SlikNik 156 February 4, 2013 at 10:17 AM
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Here is a post that I just put on their FB page. I am out of contract, paid in full, and no longer in the area. Pulling my hair out on this one.

I have been attempting to cancel my membership for the last 6 months (since I moved). I was told that I needed to call back on 01/23/13 to cancel. When I did, I was advised that I needed to write a HAND WRITTEN letter of intent to cancel and mail it to your post office box. I have done this, made copies, and sent it certified. This was on 01/25/13. I was told that the box is checked every Thursday and assured that my account would be cancelled. As of today, the PO Box has STILL not been checked and USPS is advising me that the letter will be returned to me if not retrieved by this week. Contacting the gym is of no help, I am just told that "we will probably get it this week". Please let me know what is needed to cancel my account from this point.

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#16
Every gym I have ever gone to requires a 2 month notice to cancel. Here is their member service phone # 800-693-3948. Hope that helps. Also try and find out who the actual billing company is, I'm guessing ABC Financial. You can also contact them.
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SlickAddict
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#17
Ok here's an update. I found the owners personal email address and emailed him the details of the situation. Keep in mind that every review that I could find mentioning him states that he screws over his customers and is a d*ck in general. I wasn't expecting much, so I advised him that I was also CC'ing the BBB and Office of the Attorney General. Within 4 hours I had a response stating that my account had been cancelled. Hopefully that is the case and this screwed up situation can be behind me. Thanks everyone and I'll be back here if anything happens.
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#18
Quote from SlikNik View Post :
Ok here's an update. I found the owners personal email address and emailed him the details of the situation. Keep in mind that every review that I could find mentioning him states that he screws over his customers and is a d*ck in general. I wasn't expecting much, so I advised him that I was also CC'ing the BBB and Office of the Attorney General. Within 4 hours I had a response stating that my account had been cancelled. Hopefully that is the case and this screwed up situation can be behind me. Thanks everyone and I'll be back here if anything happens.
I am impressed by your use of guerrilla tactics.
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#19
Quote from SlikNik View Post :
Ok here's an update. I found the owners personal email address and emailed him the details of the situation. Keep in mind that every review that I could find mentioning him states that he screws over his customers and is a d*ck in general. I wasn't expecting much, so I advised him that I was also CC'ing the BBB and Office of the Attorney General. Within 4 hours I had a response stating that my account had been cancelled. Hopefully that is the case and this screwed up situation can be behind me. Thanks everyone and I'll be back here if anything happens.
Great!
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SlickAddict
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#20
Called the gym yesterday and they confirmed that my account shows cancelled... hopefully I'm done (but I still feel skeptical!).
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You can call me "Al"
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#21
Quote from SlikNik View Post :
Called the gym yesterday and they confirmed that my account shows cancelled...
Sure it is. Stick Out Tongue

http://www.youtube.com/watch?v=RIr5SjE_jO0
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My # is bigger than yours
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#22
Quote from IceWeasel View Post :
Throw a brick through the window with a cancellation note on it every night until they cancel it?
why waste the paper?
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#23
BBB and the local news station's consumer reporter are good ways to handle these types of situations.
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#24
Quote from Brian1 View Post :
Do you have this required procedure in writing? If so, and if you've fulfilled it and you have proof (signed receipt from USPS showing it was delivered and received), then you've done what you were supposed to do.

If they refuse to comply, then your next is to step is to file a complaint with your state's attorney general [ca.gov]. Gold's Gym has had plenty of complaints against them with your state's attorney's general and has already been forced to comply with the law regarding contract disputes. They don't want a piece of the attorney general. I can all but guarantee this will solve your problem in a hurry.

Your example is a sad and frustrating problem that happens all too often with contract gyms where they continue to draft someone's checking account after they've tried to cancel their membership.

Moving forward, NEVER, NEVER, NEVER sign a contract with a gym. Gyms that require contracts are not gyms - they are contract houses. They often sign up members, then sell their paper to a finance company for pennies on the dollar. The finance company, then, becomes the company that is actually doing the billing/drafting. The gyms don't care one bit if you ever work out. Why should they care about you? You're bound by law, now, to pay them for the remainder of the contract. As soon as you sign your name to the contract, they know they don't have any competition for the remainder of that contract. So, the free market incentive to serve you as a customer in order to earn your business disappears. As a matter of fact, they'd rather you not work out because if every person that had a contract with them worked out, there wouldn't be any room for anyone to move in the gym.

Also, NEVER, NEVER, NEVER let any company automatically draft your checking account. Instead, pay either by using your credit union's online bill pay service or by cash or by credit card. But, never give a company access to your checking account.

Instead, only workout at a gym where you can pay month-to-month. These gyms actually care about serving you as a customer because they know that if they don't, you'll quit coming and quit paying. They don't handcuff you to a contract to get your business, they have to actually earn your business each and every month.
We've got at least 8 different gyms in this area (7 national chains plus 1 local chain) and they all require contracts. However, all of them, including Gold's Gym, operate on a month-to-month basis. All require one month's notice in writing for cancellation, though some (e.g. LA Fitness) will accept cancellations via email or phone at their discretion. I agree with your overall analysis of how these places operate, but good luck finding a gym that operates without a contract.
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#25
Holy crap, I'm never signing up for a gym membership. My neighborhood and a pair of weights are all the gym I need lol.
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#26
Quote from 420 View Post :
We've got at least 8 different gyms in this area (7 national chains plus 1 local chain) and they all require contracts. However, all of them, including Gold's Gym, operate on a month-to-month basis. All require one month's notice in writing for cancellation, though some (e.g. LA Fitness) will accept cancellations via email or phone at their discretion. I agree with your overall analysis of how these places operate, but good luck finding a gym that operates without a contract.
Yeah I hear that's really the only way gyms pay the bills: get people on automatic billing. I kinda doubt Brian's assessment but who knows with the big chains?

SlikNik you lift in Oxnard? I do my stuff on the bases and it works out alright.
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SlickAddict
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#27
I moved to NP months ago, thats why I needed to cancel.
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#28
Victor the manager at the Gold's Gym in Las Vegas is arbitrarily charging for fees that aren't listed.
Victor the manager at the Gold's Gym in Las Vegas is arbitrarily charging for fees that aren't
When Victor spoke to me he had a mouthful of food. I waited nearly 10 minutes to speak to someone. Victor told me that I needed to pay an extra $10.00 a month to use the tanning beds. I've been going to Gold's Gym for months, yet no one told me about this. In fact, when I signed up, the salesperson told me I wouldn't have to pay an additional money to use the facilities other than the day care and spin classes. That was a lie to get my membership.
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#29
Beware SeanZ the thread necromancer...
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SlickAddict
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#30
Quote from SlickDilla View Post :
Beware SeanZ the thread necromancer...
Right?!

My situation was resolved eventually (as mentioned in this thread), but fun fact: the gym is being sued by the District Attorney for $75million.

http://www.vcstar.com/news/2013/o...l-case-of/
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