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Stores > Newegg
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Computers > Desktops
Computers
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#316
02-08-2013, 04:59 PM
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Multi-Quote| 02-08-2013, 04:59 PM | |
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#317
02-08-2013, 05:17 PM
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I don't understand why people complain. Newegg knew it was a price mistake, everyone who bought it knew it was a price mistake. What excuse they give you does not matter, when it comes to price mistakes, the only thing that matters is whether you get it or not. If you don't get it, you wait and move onto the next price mistake.
-I wasn't left behind, I just rode a slower bus-
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#318
02-08-2013, 05:19 PM
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#319
02-08-2013, 05:24 PM
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#320
02-08-2013, 05:32 PM
I would have been perfectly fine with an apology email about a price mistake instead of a flat out lie. |
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#321
02-08-2013, 05:43 PM
 Move on. Life is too short.
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#322
02-08-2013, 06:19 PM
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#323
02-08-2013, 06:25 PM
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Five stages of price mistake mishap:
Denial: "Awesome! i7 desktop for $200! It will ship, I know it will!  "Anger: "They cancelled it AND lied about the reason! File complaints! Screw Newegg!  "Bargaining: "Come on Newegg, you made me sad, how about a $25 gift card to fix things?  "Depression: "I'm so sad, I really wanted that desktop, mine sucks  "Acceptance: "It's going to be OK. There will be other price mistakes  "
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#324
02-08-2013, 06:51 PM
Last edited by Foreveryours; 02-08-2013 at 07:01 PM.. |
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#325
02-08-2013, 08:49 PM
Ehh, naww. Took me 5 minutes to file a compliment. Well worth it. |
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#326
02-08-2013, 09:14 PM
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#327
02-08-2013, 09:15 PM
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#328
02-09-2013, 09:48 AM
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Well, I'm glad this was a FP deal
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#329
02-09-2013, 10:26 AM
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#330
02-09-2013, 08:51 PM
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I wasn't able to get through to chat on Friday. Here's the e-mail I sent them via their customer service portal:
***** I recently ordered an Optiplex 7010 from newegg on 2/5. The item is here: [link removed] My card was charged and my order was confirmed within minutes, yet for the next three days the order was "Packaging." Last night (Friday, 2/8), I received an order cancellation with the stated reason: "Out of Stock." And yet, I found this the very same hour that my order was cancelled: [link removed] Which is the exact same item. I understand that what I ordered was almost certainly a price mistake, and I am not surprised the order was cancelled. But I expect to be treated with a modicum of respect for my intelligence. The item is clearly in stock; you simply did not want to sell it to me at the price you advertised, and felt it appropriate to withhold funds on my credit card for three days before canceling my order, and gave me an obvious falsehood as the reason for the cancellation. I've been a customer of yours for over ten years. You're welcome to go into my account and see that I've spent thousands of dollars with your organization. In the future, please do me the courtesy of being honest with me, as I've been a loyal customer and an advocate of your organization to others. I was very disappointed by the e-mail I received, not because the order was cancelled, but because you would so blatantly lie to me and then relist the same item for roughly $600 more. I look forward to your response. Thank you. |
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