Kohl's Biggest Gold Clearance Event 60-80% off +Get $10 Cash back for every $50 spend+Free Shipping on $50 plus

Quote from vhl : Recently, I purchased several pairs of jean and got $20 KC. I spent the $20KC in another $25 purchase (I paid $20KC + $5 + sale tax on $5). Later, I decided to return a pair of jean ($30), I only got back $10 + sale tax on the $10. I did not get back the sale tax on the $20 subtracted from my return. When asked why, I was given the reason that my purchase with the $20KC did not charge sale tax on the $20KC (which is correct). Now, I also decide to return the second purchase. I was give back $20 MC and credited back $5 + sale tax on $5 to my kohl's charge card. So far, everything seem ok. But, when I use my $20MC for a future $40 purchase , I will have to pay sale tax on the $40 because the $20MC is treated as a form of payment to the total amount. Therefore, I have lost the amount of sale tax on the $20.

Whoa!! You're right....I hadn't even thought about this.

I dont even bother with the kohls cash unless I know for sure nothing will be returned. Or you could return the items without a receipt and take your chances on the price. I think it is wrong-if I spent the amount and earned it-there is no way they should take it away-just give me KMC to use on another purchase. I was told the new policy is due to the fact of people buying big items (like vacuums )-then returning the item and getting cash and doing some kind of scam. I think Kohls is scamming us!!

Quote from krayziejoe : Kohl's cash is worthless now, after they changed their return policy.

Sounds like they closed a loop-hole to me!

I got my order of goldtoe socks. However, it's supposed to be 4 pairs but they sent me a bunch of 3-pair packs. I double check the online description, my order, and shipping slip which all of them say it's supposed to be 4-pair pack. It's so frustrating.

The trick to it before was that you could:

1. Make a purchase that earned Kohls cash
2. Spend the Kohls cash
3. Return both purchases for merchandise credit
4. Spend the merchandise credit to earn more Kohls cash
(repeat)

Theoretically, if a person had wanted to take full advantage of this, while putting as little into it as possible, all they would have had to do was spend $50 one time to start earning Kohls cash, and then keep reinvesting that original $50 using merchandise credit to earn more Kohls cash.

Probably most people who ended up benefitting from this, weren't out to "scam" the company, but were returning things they would have returned anyway. A few returns here, a few returns there, and you would end up with revolving merchandise credit that kept earning Kohls cash. It was just sort of a happy accident that smart Kohls shoppers figured out over time.

The choice was - get your return back on the original form of payment, and lose your Kohls cash, OR take a merchandise credit. Some people would have rather had their actual money back. The Kohls cash wasn't just an incentive for people to spend more, it was also an incentive for people to take merchandise credit on returns.

The problem for Kohls was that over time, the amount of actual money being spent on purchases would diminish as people accumulated more and more merchandise credit from those returns. Some people may have purchased big ticket items on purpose just to earn Kohls cash, and some may have been making honest returns. Either way, it was the company's policy - no cheating or scamming going on - just customers taking advantage of the return policies in the way that benefitted them the most.

The real loophole was the capability to earn Kohls cash on merchandise credit. If Kohls just wanted to close the loophole - they could have said, purchases made with merchandise credit would no longer qualify to earn Kohl's cash. That would have been much simpler, and it would have insured that those who are earning Kohl's cash were making a fresh purchase, spending "actual" money out of their own pocket, rather than just re-spending store credit.

The way they decided to change it, is not just preventing people from accumulating earnings on merchandise credit. It actually works more like a deterrent to making returns. So I don't think the "loophole" was really the issue. I think it's the returns. They want to be able to say they have a great return policy - bring anything back, anytime, blah blah blah - but in reality the return process may screw you over.

Called CS and was told that they got messed up in their system of mismatch item with SKU. They offered me 15% off for one pair less socks (25%). I asked the CS how he came up with the maths. He said that's the best he could do unless I want to risk that they are going to be out of stock since it's going to take 10 days for their IT department to update the system and blah blah blah. Very frustrating.