Don't know if it is posted anywhere. but last time i tried returning an item in the store they mentioned this is the new policy. i thought the sales person was crazy, but the manager said the same, Looks like some other people have had the same experience - Bulldogpride08 and krayziejoe has mentioned the same..
Yup. Just returned something today and this is correct. Return was for about $25.00, but only got $15.00 back because of this new policy. Not happy with it for sure!!!
2. $10 KC is safe. After return, orig. purchase is still over $50, so you keep the KC.
3. I think so. If the $15 return is from the orig. purchase, & drops the orig. purchase below the $50 earning min., then yes, you get $5 store credit & lose the $10 KC (which you already spent on the 2nd $40 purchase).
If the $15 return is from the 2nd $40 purchase, & was paid for w/ KC, cash, or credit card, then you get $15 store credit, no harm, no foul.
I'm not sure what the best scenario is in this case (3a), if there's a way to return/exchg/rebuy to either keep the KC or reduce OOP. Someone else w/ more exp. could tell you that.
Recently, I purchased several pairs of jean and got $20 KC. I spent the $20KC in another $25 purchase (I paid $20KC + $5 + sale tax on $5). Later, I decided to return a pair of jean ($30), I only got back $10 + sale tax on the $10. I did not get back the sale tax on the $20 subtracted from my return. When asked why, I was given the reason that my purchase with the $20KC did not charge sale tax on the $20KC (which is correct). Now, I also decide to return the second purchase. I was give back $20 MC and credited back $5 + sale tax on $5 to my kohl's charge card. So far, everything seem ok. But, when I use my $20MC for a future $40 purchase , I will have to pay sale tax on the $40 because the $20MC is treated as a form of payment to the total amount. Therefore, I have lost the amount of sale tax on the $20.
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