Best Buy Poll 2/6 25 Points

Just checked my RZ account activity, last year they voided my 99 pts on 2/3 as annual adjustment. This year so far pts not adjusted, playing poll for a while. I would suggest to get the certificate as soon it reaches 250. Or we can write them at least pts earned during last week shouldn't be adjusted as if someone make a purchase of less than 250, 1st week of feb, according to their policy it will never be rewarded wd points

Quote from hpl1925 : are those your points from thre previous "PURCHASE" last year?

nope.. everything from this month

Dammit, I was supposed to qualify for a rewards certificate today, guess im not getting it.

Quote from MajinderS : Dammit, I was supposed to qualify for a rewards certificate today, guess im not getting it.

Same here, got up to 250 today, but it's just sitting in the account not updating the amount on the reward zone website. Funnily enough when doing the polls it does show the 250 points after I hit the submit button :/

Had points 132 points taken away randomly.........just called Best Buy and was credited back 250 RZ points. My "expired" points were not from purchases last year as I didn't buy anything from Best Buy last year. All points I have are from these FB polls. If anyone had points taken away unjustifiably, call Best Buy and tell them you want the points back.

Can reward zone points be used to buy BB gift cards? I think I'll just cash out to avoid any hassles.

Quote from HerculesLewis : Had points 132 points taken away randomly.........just called Best Buy and was credited back 250 RZ points. My "expired" points were not from purchases last year as I didn't buy anything from Best Buy last year. All points I have are from these FB polls. If anyone had points taken away unjustifiably, call Best Buy and tell them you want the points back.

i did live chat with customer service. the CSR said the daily poll was not legitimate and not part of best buy's reward zone program. needless to say, that got me no where. what phone number did you call?

Quote from HerculesLewis : Had points 132 points taken away randomly.........just called Best Buy and was credited back 250 RZ points. My "expired" points were not from purchases last year as I didn't buy anything from Best Buy last year. All points I have are from these FB polls. If anyone had points taken away unjustifiably, call Best Buy and tell them you want the points back.

Aw man. I lost all my points too and just saw your post and tried calling, but they just closed.

Quote from Firebird : i did live chat with customer service. the CSR said the daily poll was not legitimate and not part of best buy's reward zone program. needless to say, that got me no where. what phone number did you call?

I called the customer service line (1-888-237-8289). Say "Reward Zone" then speak with operator to get a live person.

Personally, if the CSR would have told me the daily poll was not legitimate and not part of BB's RZ program I would have asked if the $5 RZ gift certificates I've earned from these polls have a lesser value than $5 RZ gift certificates I could've earned from an in-store or online purchase.....after their acknowledgement they are they same then I'd ask for my points back.

Quote from Firebird : i did live chat with customer service. the CSR said the daily poll was not legitimate and not part of best buy's reward zone program. needless to say, that got me no where. what phone number did you call?

So last night my points disappeared and then I did the poll and had a total of 25 points. Then a few hours later my original 235 points came back but the 25 points from the poll were gone. I just called using the number above and the guy was super nice when I told him I was missing 25 points, the 235 annual thing was wrong since my points were earned in the last 2 weeks, and about the points randomly coming back minus the 25 and he said he would do a one time adjustment for me of 350 points just to give me a little extra.

Quote from Outrager : So last night my points disappeared and then I did the poll and had a total of 25 points. Then a few hours later my original 235 points came back but the 25 points from the poll were gone. I just called using the number above and the guy was super nice when I told him I was missing 25 points, the 235 annual thing was wrong since my points were earned in the last 2 weeks, and about the points randomly coming back minus the 25 and he said he would do a one time adjustment for me of 350 points just to give me a little extra.

thanks! i just got off the phone with best buy. the CSR argued with me a little, but ended up crediting me 375 points! i was only missing 125. he said its a one time adjustment and gave me extra! it hasnt shown on the account just yet though