Sure, I called on this number 1-800-BEST-BUy (1-800-237-8289). Good luck.
they added the missing purchase to my account, for whatever reason when ever i try to add an online order it gives me an error on the website. But its not showing up yet, hopefully she did it right, just got off the phone. She found this other account that we never use, idk why we have two accounts but we sometimes put things on there by accident while at the store since we don't have a physical card they always look it up. She did say it was connected to a card so it might be my brothers card. Well i logged in and we had lost like 200 points because of the adjustment, i brought that up too and she added 500 points to the account we do use which was great, those showed up right away as customer satisfaction point adjustment. She did say the 640 points from the washer purchase will take 35 days to post. But of course even with the 500 and all the face book points it still says i have 0 so i cant generate any certificates.
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