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Asus i5 Laptop - Boot to BIOS Support

sakdeals 1,272 571 February 11, 2013 at 03:12 PM More Best Buy Deals
I bought this Asus Laptop from Bestbuy for K55A-HI5103D 282+Tax.
Spec is same as this link [bestbuy.com]. Just different Color and Model #.

When i switched On it was Windows 8 and it prompted for Initial setup and everything is done. After setup it restarted and it logged in Windows 8. I was curious to see what Hardware spec of the Laptop and went into Device Manager and Found 2 devices under Unknow devices section. One said PCIe device other Unknow device. There was no driver CD provided, but in C Drive, i did see eSupport Folder which had all the drivers. So I updated the drivers for these device by choosing eSupport Folder and it detected unknown device as Asus Wireless Radio switch and installed driver, but PCIe device is still showing as Unknown devices. I looked up Drivers Folder and see that they have K45 model drivers. When i run the asus utility, it says it can't be installed on this machine.

Also I thought of installing Windows 7, I am not able to enter into BIOS with F2 key press on startup. On Restart, it shows ASUS logo and immediately goes to Win 8.
I called Asus Support, they provided steps to backup my system by going thru control panel but it keep saying to insert Windows Disk. I do see a Recovery Partition on HDD. So they finally said to ship it back to them and even its under warranty they wanted me to ship it to them and shipping charge paid by me.

Is this how Asus Warranty works?
Is there any other option available to get into BIOS?

Laptop runs Fast and good. I believe if any issue occurs then no option to restore. Planning to return back to Bestbuy but for the Price, I can get it serviced with Asus.
What would be good bet?

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#2
Quote from sakdeals View Post :
I bought this Asus Laptop from Bestbuy for K55A-HI5103D 282+Tax.
Spec is same as this link [bestbuy.com]. Just different Color and Model #.

When i switched On it was Windows 8 and it prompted for Initial setup and everything is done. After setup it restarted and it logged in Windows 8. I was curious to see what Hardware spec of the Laptop and went into Device Manager and Found 2 devices under Unknow devices section. One said PCIe device other Unknow device. There was no driver CD provided, but in C Drive, i did see eSupport Folder which had all the drivers. So I updated the drivers for these device by choosing eSupport Folder and it detected unknown device as Asus Wireless Radio switch and installed driver, but PCIe device is still showing as Unknown devices. I looked up Drivers Folder and see that they have K45 model drivers. When i run the asus utility, it says it can't be installed on this machine.

Also I thought of installing Windows 7, I am not able to enter into BIOS with F2 key press on startup. On Restart, it shows ASUS logo and immediately goes to Win 8.
I called Asus Support, they provided steps to backup my system by going thru control panel but it keep saying to insert Windows Disk. I do see a Recovery Partition on HDD. So they finally said to ship it back to them and even its under warranty they wanted me to ship it to them and shipping charge paid by me.

Is this how Asus Warranty works?
Is there any other option available to get into BIOS?

Laptop runs Fast and good. I believe if any issue occurs then no option to restore. Planning to return back to Bestbuy but for the Price, I can get it serviced with Asus.
What would be good bet?
How do you know its F2 to get to bios? Some pc's you can hit ESC to get in to a boot menu, others its F8 or F6.
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#3
Depending on the model, it can be the DEL (delete) key or sometimes, it's F2 but you have to hold it, rather than tap it.
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#4
Quote from mrbobhcrhs View Post :
How do you know its F2 to get to bios? Some pc's you can hit ESC to get in to a boot menu, others its F8 or F6.
I searched in Asus Support Site for this Model and it says F2 key.
I even tried Ins, Del key none of them worked.
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#5
Quote from sakdeals View Post :
I searched in Asus Support Site for this Model and it says F2 key.
I even tried Ins, Del key none of them worked.
Are you tapping the F2 key, or holding it?
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#6
Quote from RockySosua View Post :
Are you tapping the F2 key, or holding it?
I holding it. I Press power button, and keep pressing F2 key.
Should i need to Tap?
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#7
Quote from sakdeals View Post :
I holding it. I Press power button, and keep pressing F2 key.
Should i need to Tap?
Try turning on the power and immediately tap the F2 key at a rate of 2 or 3 taps per second.
If that doesn't work, do the same with the DEL key.
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#8
remove the hard drive and tap F2 fast at boot to see if you can get into BIOS.
(sometimes alternative keys like F10/F11/F12 would work too)
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#9
Welcome to the joys of Windows 8 on a pre-built machine. You have to reboot into BIOS from Windows 8.

How To Access The BIOS On A Windows 8 Computer [makeuseof.com]

I ran into this issue on a Lenovo G580 while trying to clone its HDD to a SSD for a friend. I shrunk some partitions and am no longer able to get into the BIOS at all. I still don't fully understand why, but I can tell you right now that I will never buy a pre-built Windows 8 machine for myself.
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#10
Quote from RockySosua View Post :
Try turning on the power and immediately tap the F2 key at a rate of 2 or 3 taps per second.
If that doesn't work, do the same with the DEL key.
I tried this it didn't work.

Quote from dhc014 View Post :
Welcome to the joys of Windows 8 on a pre-built machine. You have to reboot into BIOS from Windows 8.

How To Access The BIOS On A Windows 8 Computer [makeuseof.com]

I ran into this issue on a Lenovo G580 while trying to clone its HDD to a SSD for a friend. I shrunk some partitions and am no longer able to get into the BIOS at all. I still don't fully understand why, but I can tell you right now that I will never buy a pre-built Windows 8 machine for myself.
I will give this a try when i am back Home.
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#11
Quote from dhc014 View Post :
Welcome to the joys of Windows 8 on a pre-built machine. You have to reboot into BIOS from Windows 8.

How To Access The BIOS On A Windows 8 Computer [makeuseof.com]

I ran into this issue on a Lenovo G580 while trying to clone its HDD to a SSD for a friend. I shrunk some partitions and am no longer able to get into the BIOS at all. I still don't fully understand why, but I can tell you right now that I will never buy a pre-built Windows 8 machine for myself.
Quote from sakdeals View Post :
I tried this it didn't work.



I will give this a try when i am back Home.

I think that about covers the issue there. I remember reading something about Windows 8 laptops completely locking out BIOS and not giving the ability to even install a different OS. Hopefully, you still have the functionality by doing it through the OS.

And as for the shipping charges, this is normal. You are responsible for shipping and the insurance in many cases. I paid shipping on my old Gateway, but I think ACER covered it. I recall ASUS charging me each time my wifes netbook went back to them.
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#12
Quote from dhc014 View Post :
Welcome to the joys of Windows 8 on a pre-built machine. You have to reboot into BIOS from Windows 8.

How To Access The BIOS On A Windows 8 Computer [makeuseof.com]

I ran into this issue on a Lenovo G580 while trying to clone its HDD to a SSD for a friend. I shrunk some partitions and am no longer able to get into the BIOS at all. I still don't fully understand why, but I can tell you right now that I will never buy a pre-built Windows 8 machine for myself.
This Procedure worked like Charm.. Thanks and Repped!
So what would happen if we install Win 7?
Also I did see it has Firmware Version 404 installed. So I wanted to update to 407 which is on Asus Support website. They had Winflash BIOS utility. I downloaded and installed and its throwing error message
"Sorry, this Program only supports ASUS notebook!"

Also I tried system image restore option in the Troubleshoot and it saying no system image available. But i do see Recovery Partition on my HDD.
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