Best Buy Poll for 02/13/2013 - FB Needed - 25 Reward zone Points

looks like i'll be giving BB a call tomorrow morning. Hopefully they'll be generous, but I don't shop at BB so as long as I get my original points back I'll be happy

Quote from AnimeJunkie : got zero on two accounts

Generally my experience is that it says 0 but if i come back later i get credited teh points and it's just a matter of when the poll was taken.

I got my points removed too, except they're all ones generated after Jan 1, which means they aren't supposed to touch em. I want my free 10 bucks back

Suddenly lost -65 points and it redeemed 750 point even though my setting is 1000. I can't even find the certificate =(

Quote from happygooddeal : Suddenly lost -65 points and it redeemed 750 point even though my setting is 1000. I can't even find the certificate =(

call or email them, and the cert will show up in a day or two - it's the maintenance they do every year to remove old expired points

Quote from happygooddeal : Suddenly lost -65 points and it redeemed 750 point even though my setting is 1000. I can't even find the certificate =(

It did a similar thing to me. Issued a certificate from 250 points and i lost the rest which couldn't be converted into a certificate. But the issued certificate was no where to be seen so all of those points are gone. Just give them a call and they will reissue them along with a few extra to compensate you for the inconvenience!

I logged in and my points are gone even the last 50 I got from surveys what happened!!!!

I've had problems with points a few times over the last couple of weeks, but they all seem to self correct after a day or two. No problems with today's poll. Thanks OP.

unfortunately got a 0 points which happened the day before as well... guess after reading some others posts, i will try later today.

Me too, had -165 on 2/12 for the annual expiration. Already got $10 before that and I'm doing only 1 FB so this is just dumb now.

i decided yesterdy to make an acct for my husband. i confirmed the link in the email and tried doing the poll. used a different fb acct than the 2 for my bb rz acct. he not only received 0pts but there was no record of the pts in his acct. usually on my acct it says i got 0pts but it records in my acct. is there anything i can do?

i had -125 points from expiration and 250 towards a $5 cert and was left with 225 points. Their system is so broken. You guys calling to get the expired points reinstated?

I emailed them last week regarding the missing points. Here is the reply.

I am a Best Buy Reward Zone Specialist and I will be happy to assist you with your question today.

I understand how important it is for you to take advantage of your points. Through reviewing your account, I have determined that it was updated during our Points Annualization process.

I would be more than happy to assist you with getting those points back on to your account. You will be able to see your points within 24 to 48 hours.

I apologize for any inconvenience you have experienced related to your missing points.

Thank you for being a valued Best Buy Reward Zone Member. Please feel free to contact us either by e-mail or phone at 1-888-237-8289 if you have any other questions or require further assistance.

Sincerely,

I emailed them also.

They just issued a $20 certificate for me in January around the 22nd. Somehow they then expired 200 points on 2/12 for the annual points expiration. Based off when the certificate was issued I don't see how those are leftover points that could expire. They were all dining or survey points from 2013.

Weird. Before the poll it told me I had 0 points (I should have like 130 or so). After the poll it told me I had 50. So yay. Then I logged into myrz and I see my 160 point balance expired a week ago. That's almost exactly how many points (175) I've earned from doing their FB polls.