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Also there are better deals on Amazon with very good reviews, for under $350, free shipping - search on this site. |
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| 02-15-2013, 07:18 AM | |
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How feasible is it to return an item you purchased from a third party seller on Amazon after 2-3 years ? Last edited by JackD121; 02-15-2013 at 08:20 AM.. |
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I will say that Sleep Innovations, the OEM that makes these things has *excellent* customer service. I was on the fence a few days ago about whether or not to buy the blue foam version of their topper, or the regular old-skool version and an email via their website was answered in just a few hours by a very nice lady, Katrinka, who answered my questions quickly, and engaged me with several back and forth emails with 15 minute replies. That's rare these days, and that, together with our good experience with their older version of the foam topper and Costco's excellent return policy made it a no-brainer. Our new blue Novaform foam topper gave us the best night's sleep last night in years, and I'm looking forward to hitting the sack shortly. I'm sure the bed version of it is just as comfortable. It's noticeably cooler than the old version, and even this time of the year when it's a bit cooler (even in AZ), I can clearly tell that the gel version is softer when I first get in bed whereas the old one took some body warmth before you started sinking in. If you've ever owned a memory foam topper or matress I'm sure you know what I'm talking about..the old one was like laying on a board for about 2 or 3 minutes! |
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Can anyone else confirm that these are for sale in their stores? I know a few posts before this, someone talks about it...but would love more confirmation on this. Also are they, indeed, identical to what's on their website...and for everyone were they less expensive in-store?
We need a new bed b/c our $$$ stearns & foster has been killing our backs for years. It's time to get a new bed! I thought I would NEVER purchase a foam mattress...mostly b/c of the comments on no-air circulation & the heat problem...but it seems this has great reviews. And YES!! agree with everyone who mentions Costco's amazing return policy. ETA: answering my own post - as I just called the Hackensack, NJ store. I gave her the item # & she said they do not carry it in store. She did say they carry the Novaform but only in Twin size. Seems that unique to this location...as others have posted seeing/purchasing all sizes in-store. Last edited by gholly; 02-16-2013 at 02:22 PM.. |
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Wish I could have chimed in a little earlier. 3 years ago I bought a non-gel Novaform memory foam queen from Costco. It was very firm, but it held up very nicely. However, my crappy apartment in Oakland had a mold issue and my mattress was ruined---mold everywhere on the underside of it. I called up Costco, asked them after 2 years of use, if they would exchange it. They refunded my $700 back to me. Again, Costco ALWAYS impresses me.
I went to get another Novaform and they didn't have my $700 old bed, but they had one of these new gel beds. I got it for around $400 last year. The gel version are MUCH softer. I actually like sleeping on the gel mattress more. However, I will say that the build quality of the gel ones are inferior. Cheaper mattress cover material, and I doubt it will hold up as long. I love Costco, and I like Novaform. Everyone who sleeps on my bed raves about it. These are awesome mattresses but I anticipate some minor sagging to happen within a few years. |
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I bought this novaform in like 2009 or 2008. I paid like $600 around then for the full size. Everything said in the previous reviews is accurate. I dont know about the newer ones but it does sag slightly in the middle where you lay the most. No big issue though. You cant really flip it but I did rotate it 180 degrees once. Did wonders for my back problems.
The bed is really hard at first and I had to get used to it, but it actually softens up over time and the longer you lay on it. The only real complaint is in the summer time when its hot as hell in CA I cannot sleep with covers on at all. The bed truly retains heat. This is wonderful in cold climates though. |
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