Lenovo Y480 (newegg refurb) $559.99 free 2 day shipping

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Quote from pigboy

I just brought this laptop yesterday... Is it big different between GT 640 LM and GT 650?

The difference is marginal. I'm more upset that I received a product that wasn't as described, more so than the difference between the graphics cards.

I would encourage you guys to talk to their customer service. I just got issued a gift card for my next purchase. I think I'll exchange this computer for another one - and hope that the next one has the correct graphics card (if they even have this computer with that graphics card). Other wise, I'll just look for a new laptop and post it when I find it.

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#18

02-22-2013, 06:49 PM

cHaNg-sTa

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Quote from KevoD

How much was the gift card? And if you don't mind me asking, what did you do to get the gift card? I talked to a rep today and she claimed she wasn't related to the RMA process and only opened the RMA for me to "replace" my laptop. Even though I'm pretty sure Newegg doesn't have the GT 650M version..

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#19

02-22-2013, 09:32 PM

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Quote from cHaNg-sTa

Well, it turned out to only be $10. she didn't give me a $ amount, I should have asked in hindsight. But I'm going to continue milking it.

I basically told her that Lenovo Outlet was offering the same model for $30 less, and it included 8GB RAM and a bigger HDD (but only the 640M gcard). So I used that as leverage and said that I specifically ordered from newegg because I trust their quality and customer service. But that I now feel cheated because they sent me a product that wasn't as described.

I pretty much said that I chose to give them business over another company, even though it costed me $30 extra, because I trusted them.

Just try to be polite about it, but make sure you get your point across. She said they would get back to me in 3-5 business days, and I can update you then if you'd like, but regardless of the outcome, I'm going to continue milking it until I get something I'm satisfied with. Ultimately, I'd like to either get better laptop out of them for the same price because of the hassle, or the proper laptop (or even this one with the 640M) and a 50-100$ gift card.

She definitely was lying if she said she wasn't related to the RMA process - because the lady I spoke with set it all up for me. She's sending a return package and said it will arrive within 24 hours. I'm probably going to wait til I hear back from them in 3-5 business days, and then go from there. I will hold on to this laptop for another week, and then figure out what course of action I'm going to take after I hear back from them.

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#20

02-22-2013, 09:36 PM

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Quote from cHaNg-sTa

I would also recommend speaking to their customer service again in a day or two, and tell them about your awful experience with a past customer service person a few days ago, and how they weren't willing to help you out.

Add that on top of the story about trusting them, and they're definitely going to do something to retain your business. Just remember that the purpose of customer service is to retain customers and your business. So take advantage of that - because Newegg are a good company and will really try to keep you as a customer. But yeah, I am frustrated that they sent us all 640M gcards, so I'm going to continue complaining to them about it and how disappointed I am until I receive what I deem as proper compensation.

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#21

02-22-2013, 09:51 PM

cHaNg-sTa

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I misspoke a little bit. She did set up the RMA for me, but when I told her that the replacements were cancelled (order a guy earlier in this topic), she claimed she wasn't part of that process in terms of deciding on what to do. So I wasn't really sure what was going.

But yes, let me know how it goes. I do plan on contacting them again this weekend. Maybe I'll try giving them a call instead of a webchat so it'll make the urgency felt a bit more on their side in terms of customer satisfaction. But yea, I feel a bit cheated since there was that deal on Lenovo outlet that I could have with instead.

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#22

02-24-2013, 07:10 PM

cHaNg-sTa L3: Novice Member sinceJul 2009 Posts146 Reputation 27 Followers 0 + Give Rep	Just wanted to add that they changed the specs on Newegg to the GT 640M on their product page.
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#23

02-25-2013, 06:59 PM

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Quote from cHaNg-sTa

Just wanted to add that they changed the specs on Newegg to the GT 640M on their product page.

Wow that really pisses me off. They changed it to the GT 640M LE. Not even the GT 640M. The LE runs 20% slower than the 640M.

Man, I'm sorry I got all you guys on board for this laptop. I seriously thought we were getting a killer deal out of this.

I'm still waiting for their customer service to get back to me (I suspect they will around Wednesday or Thursday), and when they do, I'm going to bring this up with them and ask them what they're planning on doing to keep my business because I'm outraged.

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#24

02-25-2013, 07:18 PM

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Quote from cHaNg-sTa

Just wanted to add that they changed the specs on Newegg to the GT 640M on their product page.

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#25

03-01-2013, 10:34 PM

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Hey just to update you guys,

they didn't get back to me again after 3-5 days, so I used their chat service again to speak to a representative. She offered me a $20 credit for my next purchase. I said no because that wouldn't begin to cover the difference between this computer and the lenovo scratch-and-dent offer for $530. I then asked to speak to a manager. She gave me a number to call. I spoke to a representative, and he said the most they could do was a $20 credit. I asked to speak to his manager. His manager then said all they could do was a $20 credit on top of the $10 gift card I got last week. I said that I gave up ordering a laptop from lenovo outlet that was $530, had an i7 processor, and 8 GB RAM (and the 640M LE) - so that I could order this computer from them. Therefore the $20 credit would do be absolutely no good since their customer service was so rotten that I would never order from newegg again. He then went silent, came back, and offered me a $50 refund to keep the laptop. So that, on top of the $10 gift card I received last week, means I got the laptop for $499.99. Well, $509.99, and a $10 gift card for my next purchase.

Case closed.

Hopefully you guys are able to get some form of compensation too. Just remember to keep pushing and let them know that you had the opportunity to order a nice computer from Lenovo for a cheaper price, but ordered from newegg because you trusted them. And that after being cheated the graphics card, you no longer trust them. The only way they will keep your business is if they stop offering petty $10 gift cards and credits, and give you something realistic to work with in terms of compensation. Good luck!

tl;dr After a lot of arguing and finally speaking to a manager, I got $50 refunded to my credit card, and a $10 gift card for my next purchase.

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