Since the orders were cancelled and not listed under "Order History", you need to go under "Your Account" and "More Order Actions". There's the "Leave Seller Feedback" tab that will have all orders cancelled and fulfilled that are awaiting feedback. Hope that helps.
Excellent, that should hurt their current 4.7 star rating, although with 2,314 ratings, it'll take a few hundred 1/5 ratings to make a decent dent. If they get 300 1/5 ratings for their next 300 ratings, that will drop their average rating to just under 4.3.
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