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Staples march 15th changes to rewards program

phazein 3,403 687 February 25, 2013 at 02:09 PM in Office & School Supplies More Staples Deals
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Last Edited by phazein March 2, 2013 at 06:54 AM
Starting march 15th there's going to be a change in the rewards program. Nrw changes include 5% rewards on all items and also you must purchase $30 in ink every 180 days to get recycling rewards.
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Last Edited by bb182 April 21, 2013 at 08:13 PM
Just did my own chat on the Ink recycling before the 3/15 Program change. Up til the 14th we are still under the old Program; get those inkls in before the 14th to get rewards without buying $30 worth of ink

Quote from chat:
Initial Question/Comment: Hello, I am trying to figure out this new recycling program. I just recycled my inks for this month and need to know if I am under the old program or do the rules of the new program (3/15/13 )already apply & I now have to buy $30 in ink before this latest reward is posted to my Premiere rewards account
12:19:37 PM : Rachel: Hi Premiere Customer. As the new program does not go into effect until March 15, anything done prior to that date will remain under the current program.



If the double/double deal is true, and you can indeed recycle up to 10 (or 20 for premier) cartridges, for those buying HP Ink, there is a $15 shell gift card if you buy $99 in ink:

http://www.iteminfo.com/ItemInfoF...-99buy.pdf

Just did a chat and got this from the rep,
Quote :
o $30 ink recycling minimum spend. Customers qualify for ink and toner recycling Rewards when they spend $30 or more on ink or toner within 180 days of recycling their cartridges. Once the minimum spend is met, which can be done over multiple purchases, they will be eligible to receive $2 back up to their monthly limit.
I'm attaching a scan of something that printed out with my ink recycling receipt this morning, spelling out the changes to the program. In a nutshell, it involves buying $30 in ink or toner every 180 days. Can still recycle 10 carts per month for a base or plus customer or 20 for a premier customer. Also posted this in post #430, in case it disappears from the wiki.

Another interesting note: Seems like you have to be a plus or premier member to be able to recycle ink! "up to 10 per calendar month per Plus customer or up to 20 per calendar month per Premier customer" - Incorrect. Both Base and Plus customers can recycle 10/month. See my entry above this and the 2nd attachment on this wiki (or post 430).

I think the real question is "whether or not the ink recycle from 03/01-03/14 required $30 toner/ink purchase in order to get the reward on April?"
Can anyone confirm with Staples Rewards CSR? and update the wiki?

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#976
Quote from ngocbe View Post :
I bought ink on Feb 18, does that mean I'm good until August 17, 2013? Or I must buy ink after Mar 15 to be eligible for the new program? Thanks so much.
You can do either:
1. Recycle 1 to see if reward get posted, or
2. Wait for someone with the same scenario to do #1
Cool
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#977
Quote from ngocbe View Post :
I bought ink on Feb 18, does that mean I'm good until August 17, 2013? Or I must buy ink after Mar 15 to be eligible for the new program? Thanks so much.
I called rewards 2 days ago and I specifically asked about purchases before the 15th and they said that they would not count toward this new program.
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#978
Quote from klimb22 View Post :
Just remember folks that it's 180 days they are calculating. Not a full 6 months. For example, if you buy ink on April 30 you are only good until October 27.
Correct, but the assumption is that you will have recycled October's before the 27th, so you can do a buy/return on the last day (or week) of November to gain the extra weeks.
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#979
Quote from dmprlat View Post :
Correct, but the assumption is that you will have recycled October's before the 27th, so you can do a buy/return on the last day (or week) of November to gain the extra weeks.
I was pointing this out so folks would not be thinking they had until the end of month 6 to recycle. People keep talking month 1, month 2, etc and need to be counting days since ink purchase instead.
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#980
Quote from Starrx05 View Post :
It looks like best plan now is to recycle before 3/15 then wait till 4/30 to buy and recycle on same day if there's no double promotion. That will cover you till Oct.
Recycled on 3/4 and purchase details are showing $40. So, at least the question of when to cycle carts for March is answered.
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Last edited by Elementary_Watson March 10, 2013 at 09:47 AM
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#981
Quote from Elementary_Watson View Post :
Recycled on 3/4 and purchase details are showing $40. So, at least the question of when to cycle carts for March is answered.
now need to contact them to get my $4/cart back.
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#982
Quote from Elementary_Watson View Post :
Recycled on 3/4 and purchase details are showing $40. So, at least the question of when to cycle carts for March is answered.
I plan to contact rewards tomorrow as my February rewards are only seen in my Purchase Details. I recycled late in the month and just want to verify that everything is fine as it was after the news of the changes leaked out.

My recycling from the 5th of this month also isn't showing, however being the same day as the website's update this isn't all that surprising as the site hasn't been updating regularly lately.
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#983
Quote from LiveFreeorDie View Post :
I plan to contact rewards tomorrow as my February rewards are only seen in my Purchase Details. I recycled late in the month and just want to verify that everything is fine as it was after the news of the changes leaked out.

My recycling from the 5th of this month also isn't showing, however being the same day as the website's update this isn't all that surprising as the site hasn't been updating regularly lately.
I think this was a known issue for us here. The last update date has been flipping to older date since Mid Feb. Instore purchase wasn't posted after 2-3 weeks later. I saw my earned reward amount on the 02/18 purchase detail but dashboard was logged as 0 all the time. I chatted with CS and confirmed her screen was showing earned reward amount for Feb. On ink reward side, it's still showing Feb ink info only even though I have recycled on Mar 1.
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#984
Quote from JuJu83 View Post :
I think this was a known issue for us here. The last update date has been flipping to older date since Mid Feb. Instore purchase wasn't posted after 2-3 weeks later. I saw my earned reward amount on the 02/18 purchase detail but dashboard was logged as 0 all the time. I chatted with CS and confirmed her screen was showing earned reward amount for Feb. On ink reward side, it's still showing Feb ink info only even though I have recycled on Mar 1.
Thanks! I know others reported February rewards not posting properly, but don't recall seeing any updates after contacting rewards.

I'll let it ride and hopefully all will be well...I can't really complain as I've benefited greatly from the recycling program.bounce
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#985
I recycled 5 cartridges on 3/1,finally got $10 reward earned posted today in my account under "purchase details" tab.
On "reward dashboard" only shows up to Feb/2013: 10 cartridges recycled $20 earned)
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#986
Quote from rx41599 View Post :
I recycled 5 cartridges on 3/1,finally got $10 reward earned posted today in my account under "purchase details" tab.
On "reward dashboard" only shows up to Feb/2013: 10 cartridges recycled $20 earned)
Normal. Once they issue rewards tonight or tomorrow night it will change then or later this week most likely.
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#987
Quote from ngocbe View Post :
I bought ink on Feb 18, does that mean I'm good until August 17, 2013? Or I must buy ink after Mar 15 to be eligible for the new program? Thanks so much.
I'm in the same situation (bought ink on Feb 21st). If the terms say that you must have bought ink within the previous 180 days, then it wouldn't be fair for them to say that ink bought just a month earlier wouldn't count. But who knows how this will actually work once it gets implemented.....
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#988
Made premier on my first account.. Thanks for the help.
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#989
Quote from rc9238 View Post :
I'm in the same situation (bought ink on Feb 21st). If the terms say that you must have bought ink within the previous 180 days, then it wouldn't be fair for them to say that ink bought just a month earlier wouldn't count. But who knows how this will actually work once it gets implemented.....

Its not about "fair"....its about them doing whatever they want. The rewards program is a bonus, its not a law and they can and are changing it. From all reports, it appears that the 3/15 date is going to start the new program and any ink qualification purchases will have to come after that date. We will know for sure in a few more days, but if you haven't recycled for March I would do it NOW.
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#990
Quote from Fogmoose View Post :
Its not about "fair"....its about them doing whatever they want. The rewards program is a bonus, its not a law and they can and are changing it. From all reports, it appears that the 3/15 date is going to start the new program and any ink qualification purchases will have to come after that date. We will know for sure in a few more days, but if you haven't recycled for March I would do it NOW.
Yes, they can do what they want and when they want to do it:

"Staples reserves the right to modify, revise or cancel this Program, the Terms or any part of the Program at any time for all participants or for any specific participant without prior notice. Staples' decision on any aspect of Member's account, membership status, Rewards balance, or any aspect of the program or a particular Member's participation in it shall be final.

By participating in the Program, Members' agree to and are subject to the Terms of this Program, and certify that all eligibility requirements are met."

Someone volunteered to recycle at least one cart on or after 3/15 who had a 30+ ink purchase in the 180 days previous to 3/15. We shall see if they receive the credit for that cart.
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