25000 AAdvantage miles for new DirecTV customers

Quote from ZeeOhhSix : I signed up using this promotion last July. I took screenshots of the entire process, because the 25000 miles were worth at least $375 to me. After the required waiting period, I called in because I had still not received the miles. The CSR said she would take care of it, and if they needed anything else from me, they would call me back. A month passed, and the miles still did not post. I called back in and the CSR claimed that I was not eligible for the miles because I had not signed up through directv, and that I had actually gone through some other merchant. Of course, this was completely false, because you can't be presented with the offer of 25000 miles (a huge banner at the top of all my screenshots directly on their own domain). She said she would escalate it to a supervisor and they would contact me if they needed to see my screenshots, or any further information. I haven't heard a word from them since. I am pissed, but I don't have the time or the energy to deal with them any more. If the miles are the key reason you are joining this service over another, think carefully. If anyone has further suggestions about who I could contact to get this resolved, it would be really appreciated. I just don't have hours and hours to go round and round with them anymore, especially when I have objective evidence of my claim.

Your post made me email Directv on a regular basis. If you read my above post, you will see that I called to confirm my online order included the AA offer. It didn't. So the CSR rebuilt my order on the phone (had to pick AA miles or friend rebate-I chose miles )...called BACK the next day to confirm THIS order and it took the guy 10 minutes to find the AA rebate. At first he told me I couldn't have it unless I had the Choice package (totally confused by this) so I asked to speak to supervisor and he came back on a minute later and apologized. He must have been new. I asked him to repeat my AAdvantage number when he told me he found it, and he did (I dind't give it to him, he got it from the order so I felt confident at this point).
So I called back AGAIN the next day to confirm once more. This time they told me right away that they found the order and again repeated aadvantage number. I, like you, wanted visual proof. So I began emailing Directv about the AA miles and the process, to make sure I was doing everything I needed to do and to get email confirmation that the process was underway. The first 4 emails (not joking) told me that "you must go to this link, call this number, wait 30 days" ect., but would never confirm that I was enrolled in the AA rebate program. FINALLY, the 5th email they responded back and said they saw that I had the AA miles rebate and gave the aadvantage number. I knew at this point I had what I needed in case they tried to get out of giving me miles.

MY recommendation to you is to start sending them emails and include the screen shots you have. I would think they would honor that if you sent a few emails. They are very fast on responding to emails (6-8 hours max). I would think if it got bad enough for them, and you threatened to cancel they would give you the miles even if you didn;t have proof (which you do)...I think you have a clear cut case....just don't give up on it....do the email thing, I've gotten a lot done with bill and programming issues already via email and am very impressed with how they handle emails.

Again, I got my miles 5 weeks after I had Directv installed...super happy with this!! MAKE THEM HONOR YOUR DEAL!!!!!!!!! THATS $500!!!!!!!!