I've got a few very old laptops (p3's) but naturally the batteries are finished. They power up fine with A/C power. The fact that they have to function on battery power (up to 30 min???) is total BS...making this "trade in" deal a JOKE.
Finally got a notice that my trade in has been received, says:
Thank you for participating in the Staples Trade Up to Touch program. Your package has been received at the processing facility. Our staff will inspect the Product to validate that it meets the Terms and Conditions of the Promotion within seven (7) days.
[EDIT] Update 03/28/2013
Track Your Claim, has been updated, but still havn't said how much... Status of your claim: approved
Your new purchase details meet the requirements of the promotion.
Last edited by m715; 03-28-2013 at 10:38 AM..
Just got the evaluation report today and I got shafted:
Thank you for participating in the Staples Trade Up to Touch program. After reviewing the validation report for Claim Reference ######## it would appear that some of the required criteria to meet the Terms and Conditions of the program have not been meet. As a result we have revised the Claim valuation:
Cracked Housing (Length Greater Than 1")
LCD Keyboard Abrasion (Light)
Dead/Stuck Pixels (Greater Than 3)
Product is not as described
Please respond within fourteen (14) days to confirm that we will pay the revised valuation and recycle the Product or if the revised amount is not acceptable the Product should be returned to you. If we do not get a response to this email within fourteen (14) days we will assume the revised valuation is acceptable and process your claim at the revised amount.
If you have any questions regarding this program please check the Terms and Conditions or email email@example.com.
Staples Promotional Support
I inspected the laptop fairly thoroughly before I shipped it out and I do not remember seeing any of those aforementioned problems. Certainly not any dead pixels, and just wtf is LCD keyboard abrasion? The screen was immaculate. I think they're trying to be nit-picky since they found that the laptop was only worth about $50-75. But I don't see how they can deny the claim entirely with such nit-picky specific problems and be so vague in the official terms and conditions.
I've asked that they provide photo proof of the alleged damage else they ship it back so I can see for myself.
If they continue to shaft customers as they did to me, I smell a class action lawsuit coming.....
I'm thinking about trading in my ancient Macbook Air that I don't even use any more. The website says that any Macbook Air is okay, and mine has a failing HDD (but still boots up just fine) so I think it would be a hassle to sell myself. If I get less than $400 though, I'll be pissed, and from the looks of it, lots of people are not getting the full/expected amount....
I have friend who send very old laptop maybe 12 yrs more, with sticker on the letter on each letter keyboard
No working and no original power supply
He got 100 dollar
I got my old sony VGN only 75 with 3 reason
Discoloration or Stained Housing (Less Than 25% Panel Surface)
Missing/Defective Battery (Non-Unibody)
Defective Systemboard (Graphical Issues)
Called the call center got overseas call
Will call coporate tomorow
They said that 100 is MAX not MIN
I smell something not right here
I got back my evaluation as well, thought I had posted the results but don't see it so here it is again.
I'm not particularly happy, I traded in an old IBM WIN95 laptop, looked like it had hardly been used. I thought they were going to dock me for the battery, I sent in 2 but they didn't hold much of a charge
I guess I should have taken a video of the screen, I never saw it flicker and it worked just fine and they knock 25 for a "Defective LCD Display" and "flickering"
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