I hate TRU. Shoprunner never applies to anything you want, they don't have anything in stock, or it is only in stores, you can't buy online and pickup instore. The workers are morons and have no clue what customer service is. Unfortunately, they are one of the only players in the market, so options are limited. I went there on the day of Ninjini's release...sold out. Shocker. They said they had 15 and sold out right away. Sorry, but I work. I did get Thumpback and Eyebrawl finally, Hothead too! Once i get Ninjini, I am done pouring money into this scam. (I don't want to know how much I already spent!!!)
Do NOT order from Toy R Us! I had the exact experience MonkeyChops had except they are refusing to cancel mine!! Paypal told me they will reverse it for me the second it is completed. Toysrus says you can cacel through the confirmation email and that's an outright lie. There is no option in it and I tried every link. Not paying for shipping on one figure that I can get at the store! The woman on the phone told me the cancelation window is FIVE minutes! Beware!!!!
I had it in my cart as in stock with another one for the 40%, placed the order and then they cancelled the ninjini because of no stock but kept the other at full price! Just had to argue with cs to get them to cancel the whole order. I really hate dealing with toysrus.
I had the exact same thing happen to me. Luckily the guy on the phone cancelled mine right away. I was courteous with them and it usually nets good results. When calling try not to be a jackass and they might be nice in return.
I always start nice but the minute they tell me there's nothing they can do I can't help but be direct and matter of fact. Such a pain in the a** to even have to get that far. I'd much rather do my business with amazon, their customer service is top notch.
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