Windows 8 Display Driver Keeps Stopping & Recovering Error

So since I got my new lappy last week I've noticed when playing a game there is occasion black flash. Now all of a sudden today I keep getting the following error: Display driver stopped responding and has recovered. It appears to be a known issue that has had fixes for win 7 but I have yet to come across something for windows 8. Anyone else running into similar and have you found a fix? I have checked to make sure my video drivers are indeed up to date.


Processor: 3rd gen Intel® Core™ i7-3632QM quad-core processor (2.20GHz / 3.20GHz with Turbo Boost)

Operating System: Windows 8 Pro 64-bit

Memory: 8GB (4GB x2) DDR3-1600MHz

Graphics (Video Card): AMD Radeon™ HD 7550M (2GB) dedicated graphics

I would contact the laptop vendor win 8 is a bit new for people to be able to offer a lot of suggestions

You could try downgrading to early drivers to see if that helps, or try out any beta drivers that you can find to see if they solve it. Other than that, re-installing Windows could help, or it could be a hardware issue. I would say contact the vendor like komondor said and see if they can do anything for you if nothing else works.

Good luck .

Quote from momof2plustwins : So since I got my new lappy last week I've noticed when playing a game there is occasion black flash. Now all of a sudden today I keep getting the following error: Display driver stopped responding and has recovered. It appears to be a known issue that has had fixes for win 7 but I have yet to come across something for windows 8. Anyone else running into similar and have you found a fix? I have checked to make sure my video drivers are indeed up to date. Processor: 3rd gen Intel® Core™ i7-3632QM quad-core processor (2.20GHz / 3.20GHz with Turbo Boost) Operating System: Windows 8 Pro 64-bit Memory: 8GB (4GB x2) DDR3-1600MHz Graphics (Video Card): AMD Radeon™ HD 7550M (2GB) dedicated graphics

What are the fixes for Win7? Do all games give you the stop error or just specific ones?

Quote from menace33 : What are the fixes for Win7? Do all games give you the stop error or just specific ones?

I'm in Second Life, so far only game I've tried with it. And the fix can be found here: http://support.microsoft.com/kb/2665946

What is the make and model of your laptop? Have you fully updated to the latest Windows updates.

On a new machine with these types of issues there is a high chance that you could have received a defective machine. If you can provide the make and model I'll see if I can dig up any recall info or anything of that nature.

Quote from momof2plustwins : I'm in Second Life, so far only game I've tried with it. And the fix can be found here: http://support.microsoft.com/kb/2665946

Tune down your graphics settings in SL. If your device driver stops responding and is crashing, I've usually seen this in games where they graphic settings are tuned too high and the card can't handle it.

Quote from Aitrus : What is the make and model of your laptop? Have you fully updated to the latest Windows updates. On a new machine with these types of issues there is a high chance that you could have received a defective machine. If you can provide the make and model I'll see if I can dig up any recall info or anything of that nature.

It's a Sony - Customized SVE171290X Series Laptop. All my settings in SL were auto detected from the graphics card but I my try going a setting lower and see how that works out.

Quote from momof2plustwins : It's a Sony - Customized SVE171290X Series Laptop. All my settings in SL were auto detected from the graphics card but I my try going a setting lower and see how that works out.

What's the status of your windows updates? (at the app screen type control to search for control panel, when it opens change the view settings on right to "large icons" then find "windows updates" and see if you have any updates. Let me know.

Quote from Aitrus : What's the status of your windows updates? (at the app screen type control to search for control panel, when it opens change the view settings on right to "large icons" then find "windows updates" and see if you have any updates. Let me know.

I have one optional update Intel Driver Update for Intel Management Interface. Otherwise it checks daily for updates and installs automatically.

Quote from momof2plustwins : I have one optional update Intel Driver Update for Intel Management Interface. Otherwise it checks daily for updates and installs automatically.

Definitely go for the optional Intel update.
That might be exactly what you need.

Quote from RockySosua : Definitely go for the optional Intel update. That might be exactly what you need.

^^ Right on. It may be the fix you never know. Worth a shot. Unfortunately as with all new operating systems we all are and always will be the lab rats . If the issue persists I would contact the manufacturer and have it replaced.You could also try uninstall all graphics drivers, rebooting, then reinstalling from scratch.

Let us know how it goes.

Quote from Aitrus : ^^ Right on. It may be the fix you never know. Worth a shot. Unfortunately as with all new operating systems we all are and always will be the lab rats . If the issue persists I would contact the manufacturer and have it replaced.You could also try uninstall all graphics drivers, rebooting, then reinstalling from scratch. Let us know how it goes.

Yeah. We certainly are the lab rats. I don't even feel like a real Windows expert anymore. I hardly know anything about all the do's and dont's f Windows 8.

To the OP: Removing the driver first, assures you that you get rid of anything that was corrupt, etc.
I frequently go direct to Intel's site to be sure that I get the latest chipset, and sometimes another driver or two.
This link [intel.com] is to the Intel site's automatic driver checker. I'm fairly certain that you need to have Java and Flash installed on your browser, for it to work.
There is absolutely no danger to installing the small app that Intel needs to probe your machine.
I've been using this service for many years without incident but with lots of success in getting the best suited chipsets and graphics drivers.