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Stores > Logitech
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warranty
mouse logitech
replacement
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#1
03-06-2013, 05:46 PM
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Replacement Experiences From Logitech?!?
This is a question and/or request for help from others who have gotten their mice replaced by Logitech under the warranty period. At 17 days my left side mouse button went out and now the mouse is about 22 days old. I have tried all the troubleshooting tips suggested by Logitech and other suggested solutions found online. Anyway I am in a days long exchange with a rep online instead of calling I was surprised at some of the information they want. I can take a screencap of my Amazon receipt and send that but I don't have a printer or a way to take a pic of the mouse as requested right now. I accidentally threw away my Amazon packing receipt and didn't think I'd need it since my last Logitech mouse lasted 4 years till the dongle broke not thinking this mouse would only last 17 days. I appreciate any response regarding others experiences your willing to provide. I really just wanted to know if when people called them if they were also asked for everything this rep asked for by e-mail. I was reading posts on their forum and people made it sound like when they called and explained their situation that they ended up getting replacements and I knew it couldn't be that easy. This is the info they are asking for. The main issue I have is with the pic of whatever numbers they want on the mouse. I have no problem sending the old mouse back to them either. 1. First and Last Name: 2. Complete shipping address: 3. Contact Number 4. Proof of Purchase : *Please attach the scanned copy of the receipt as the proof of purchase, using jpeg or pdf format. Another picture of your device showing the part with PID 5. Product Details Name in the box or Model Name: PID/SN: M/N: Last edited by Diamonique; 03-06-2013 at 08:53 PM.. Do you like to dish and find out the latest news about Soap Operas, Primetime and more? Then check out Daytime Royalty! [daytimeroyaltyonline.com]
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Multi-Quote| 03-06-2013, 05:46 PM | |
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#2
03-06-2013, 06:05 PM
All in all that's perfectly normal. Computer Build December 17, 2010
Intel i7 950 @ 4.1 GHZ l Antec 900 Case l Western Digital 1TB 7200 rpm 64 mb cache Hard Drive lSamsung Spinpoint F3 1TB 7200 rpm 32 mb cachel 2x 1TB Seagate 7200rpm 32mb Cache Raid 0 l 2TB 5900 RPM Seagate Hard Drive l Asus Sabertooth x58 l 24 GB G.Skill 1733 DDR3 (6x4GB) l Corsair 750 PSU l Cooler Master Hyper 212 l Sapphire Radeon 6950 2gb (unlocked to 6970 and oced) |
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#3
03-06-2013, 06:16 PM
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I have no problem with most of it honestly. The only issue is having to take a picture of .I have all the other information and can provide it to them except for the taking a pic showing the part with the PID. I was probably too over dramatic in my first post. I'm just frustrated.
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#4
03-06-2013, 06:23 PM
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if it's less than 30 days, it might just be easier to go through amazon, although Logitech isn't exactly being unfair either - it's just that Amazon is top-notch - I wouldn't be surprised if they accepted the return with you only writing the serial number somewhere instead of a full-on picture, as they would then verify it once they get the device (just don't try to scam them by sending a mouse with a different serial number..)
P.S. what good would the packing receipt have done? |
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#5
03-06-2013, 06:27 PM
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If I had a scanner I could have scanned it instead of having to attach a screencap of the Amazon order confirmation. I guess a screencap of the order confirmation will work. They only answer my responses the day after so like I said it's been a few days of back and forth. Now I feel like they want me to give up and I don't want to give in. This probably comes across as insanity on my end ...
Last edited by Diamonique; 03-06-2013 at 06:30 PM.. |
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#6
03-06-2013, 08:39 PM
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everything you've said seems normal imo.
if you can't provide proof of purchase in the forms they ask, they may ask you to mail them your mouse, then they'll mail you a replacement. I don't see what's "wrong" with how Logitech's operating. if you want faster response, call them during their CS hours. Email/online support always has a 24 hr delay on it. i've dealt with logitech's warranty replacement and they've always been top notch. I just attach the scan/picture/screenshots of the invoice and fill out all the information they usually tell me they'll send a replacement out and for the more expensive items they ask you to ship it back with the prepaid label they provide. For the cheaper stuff (simple mice), they don't even ask for it back. Intel i7 2700k | Asus Maximus IV Extreme-Z| 16 GB Gskill Ripjaw X | Corsair H80 | 2x EVGA GTX 670 FTW | Crucial M4 256 GB SSD | Samsung F1 1TB | WD Black 2TB | Seagate Barracuda LP 2TB | Seagate Barracuda 3TB | WD Green 2TB | Creative Titanium HD | Sony BD Drive | OCZ ZX850 | CM Storm Trooper | Dell U2711 | Filco Majestouch Linear R Limited Edition | Filco Majestouch 2 Metallic Blue MX Blue | Razer Naga Epic | Creative Gigaworks T40 II | Windows 7 Ultimate
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#7
03-06-2013, 08:49 PM
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Like I said before I have no problem sending what they asked for except the picture of the mouse which I cannot provide. That was really the only thing they asked for that surprised me. I have no problem sending the old mouse back to them at all if they want it.
I think I'm going to edit my original post so it doesn't sound like I was overly shocked and appalled. I really just wanted to know if when people called them if they were also asked for everything this rep asked for by e-mail. I was reading posts on their forum and people made it sound like when they called and explained their situation that they ended up getting replacements and I knew it couldn't be that easy. |
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#8
03-07-2013, 06:11 AM
I'm right 97% of the time. Who cares about the other 4%
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#9
03-07-2013, 06:29 AM
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As for the photo, if you don't have a camera, or a smartphone, ask a coworker or friend. Take the mouse to work or school. Nearly everyone has at least one camera and can take a quick pic and email it to you. The other option is to call Logitech. Like everyone has said they have good support. Explain you don't have a camera see what they say. Personally I dislike email service on something like this since it usually drags on for days when I could have called in and resolved it all in 15 minutes.
Vague questions receive vague answers . . . . . .
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#10
03-07-2013, 09:48 AM
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#11
03-07-2013, 09:48 AM
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Why can't you take a pic?
A logitech VX revolution ($~60 from like 5 years ago) crapped out on me and I just took a pic of the USB dongle and they promptly shipped me a new "Anywhere MX" (~$50) for free. Didn't even have to return the old mouse. |
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#12
03-07-2013, 10:07 AM
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I know this is about Logitech, but Microsoft also has some pretty awesome warranty for their mice and keyboards.
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#13
03-07-2013, 10:15 AM
both companies need some information and proof of purchase. |
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#14
03-07-2013, 11:07 AM
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They put it through without the picture of the actual device. I sent the screencap of the Amazon receipt and all the other proof of purchase info they asked for and they made no mention of the pic being missing. As I mentioned before I had no issue providing all the other proof of purchase info they asked for and also have no problem returning the mouse to them.
If you must know I don't have anyone to ask to borrow a camera or phone with a camera right now due to being ill and homebound most of the time and the home health people aren't real keen on letting patients use their nice phones. Right now all we have is a Straight Talk flip phone. Moved back in my home last year after it got repaired due to hurricane damage a few years ago and don't know anyone anymore and nobody seems to want to have anything to do with a sick person. They seem to think they can catch it. If I could go out and shop like I wanted I would have picked this mouse up from Best Buy when it was on sale and Amazon reduced their price to match. Sorry if it's hard to understand why I was worried. I probably wouldn't be able to understand either had I not been in my own position. |
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