We would like to offer our sincerest apologies for the delays regarding your recent order of the Beats Tour In-Ear Headphones, The Sopranos: The Complete Series, the Crimestopper SP-402 Car Alarm, Entourage: The Complete Series, and/or the P90X DVD Workout Program. We have been in business since 2005, and we pride ourselves in delivering our customers quality products in a timely manner, and we did not do that in this case. We understand that this has been a frustrating situation all around, and again, we apologize most sincerely.
In this case we are working with a new vendor, and were assured that the quantity we listed was available to sell, and received the tracking for such. We are in the process of verifying the tracking, and it appears that this is not the case and only a portion of our orders have been fulfilled. We have been attempting to contact the vendor in regards to the situation, however they have not been diligent in responding to us. We currently have no choice but to believe that the vendor is attempting to defraud us, and we will be forwarding any information we can on to the proper authorities. Unfortunately, this situation has trickled down to you, our customers, some of whom we know are working with us for the first time. We want to make sure you know that we are not attempting to defraud you or run a fraudulent business, this is not a normal occurrence with us, and again, we apologize.
We are currently working to find a new supplier in the hopes that we can send you your products. If we cannot find a reputable vendor to send the product out for us by the end of this week, we will of course be issuing you a complete refund. If you do not wish to wait, please reply to this email and we will cancel your order and issue the refund at that time.
We do regret that this situation was not prevented, and I would like to reassure our customers that we are working to tighten the security of our screening process for new vendors, and are doing our best to prevent a situation like this from arising again.
As we get more information later in the week regarding whether or not we can find a new vendor to fulfill these orders, we will send another email updating you on the situation. We are sorry for any and all frustration that you, our customer, have had to deal with because of this regrettable situation.
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