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Who has best warranty support in US for Notebooks?
Looking to buy a Notebook in the $600-$800 range but haven't read into Company reputations in a while. I know some notebooks in this price range might not be as good as $1000+ one, but if someone would need warranty support and\or replacement during its 1-year coverage, which company is best at that these days in the US? Any help is greatly appreciated, thanks!
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| 03-07-2013, 09:44 PM | |
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You can also buy a laptop at MS Store or Costco and they'll take care of you. |
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Starting with the best:
1. Apple (but only if you have an Apple store nearby - if you don't, move this one down to #4) 2. Dell BUSINESS care (Latitude, Precision) 3. Lenovo Thinkpad support 4. Dell Home care (Inspiron, XPS) 5. HP Business (Elitebooks) 6. HP Home machines (Pavilion, Envy) In that price range, if your #1 priority is good support, my recommendation would be a Dell Latitude from the outlet [dell.com] |
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I have been pretty happy with dell coverage in the past. I have gotten service in England on a US warranty as well. 1 year warranty are pretty standard and nothing too fancy. The standard ones will cover hardware problems, it won't cover drops, spills, etc. You would need to upgrade to a accidental policy to do that, they cover nearly everything except the battery. On most machines I have seen an accidental policy is about $250-300 for 3 years. If your going to keep the machine for that long and take it around places (IE Collage student, travel for business) I highly recommend it. That being said buying a machine only on who has the best coverage is silly. Primary factor should be the machine, quality of the machine then other stuff like that.
Vague questions receive vague answers . . . . . .
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I can't speak ill of Dell tech support when calling in a hardware issue. They've done well for me. However not always easy if they aren't as fluent in english yet pretending to be. However, getting what I needed done has never been an issue, but that's just me.
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I get around the accent issue by only initiating service calls via online chat. This serves a bunch of positive purposes: 1. I don't have to listen to annoying hold music. As a matter of fact I can multitask and do other things while responding to the rep's questions and waiting for him to look up stuff, etc. 2. I don't have to worry about accents, there is never any miscommunicaton 3. They automatically email you a copy of the chat so you have a built in record of what was discussed, what was promised, case numbers, etc. The onsite techs Dell sends work for a service that also provides onsite warranty repair for Lenovo and HP. I've chatted with them many times about their experiences with all the companies they are representing and they all say the same thing - Dell is the best to work with as far as they are concerned. |
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